BV
Beuana-Lize van den Heever
Active since May 2015
12
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0
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Reviews
12 reviews3 months ago
22 Months of Gross Negligence & Financial Prejudice – Final Notice Before Ombudsman Escalation
I am placing it on public record that Capitec Bank has failed to provide me with a debit card for 22 months (since opening the account in March 2024). This is not a simple "service delay"; it is a systemic failure that has caused significant financial loss. Key Issues: Financial Exploitation: Due to Capitec’s failure to issue a card, I have been forced to use "cash-to-ATM" services for nearly two years. The accumulated transaction fees are massive. I view this as unjust enrichment on the bank's part. Regulatory Breach: This is a direct violation of the Consumer Protection Act (Section 54) and the FSCA’s Treating Customers Fairly (TCF) framework. Zero Accountability: My complaints are consistently logged and then ignored. I have been forced to keep physical slips for every purchase for 22 months because the bank refuses to provide the basic tools for digital transacting. My Ultimatum: I will be at the Malmesbury branch on Wednesday, 14 January 2026. I expect: An immediate issuance of my debit card. A formal commitment to audit and refund all excess fees incurred due to your failure to provide a card since March 2024. If this is not resolved during my visit tomorrow, I will be lodging a formal dispute with the Ombudsman for Banking Services and the FSCA without further notice. Capitec, this is your final opportunity to rectify this before legal escalation.
0 replies
39 months ago
Fnb Harassment and refusal to close account
I have an arrangement regarding credit card payments, but for some reason they keep phoning 10 times a day, hadlf of the time hanging up the phone, trying to collect. I ask for a manager to phone since the consultants have no clue, but still no manager has phoned. I have checked and tjis is now classified harassment!!! They even refuse to close my debit account!!! Absolut crooks! Get your ducks in a row and have someone competent to phone me and sort this rubbish you call "customer service" out! Not at 7:15 OKAY!
112 replies
41 months ago
FNB refusal to close account after their incompetence racked up service fees.
I have been a client for over a decade with the worst service. After asking via telephone that someone phones me to close my account ages ago, they said I needed to go to a brach. I said I couldn't and asked someone to phone me to have this done. No one has phoned me and now they want me to pay service fees for months I have not used my account, waiting for them to phone me. This is only the last issue i have had with this bank. Every few months it is another issue which they expect me to go above and beyond to do their admin etc. What are we paying for? Stress and anxiety. I suggest a competent high ranking fnb official phones me urgently to resolve this matter as I am so done with you!!!!!!!! I am sick of having to do your work for you when I pay your silly excessive fees. Another bank is better of having me and my money as a loyal client as you do not deserve me!!!!
192 replies
77 months ago
Absolut incomppetence! Loading paid up accounts to ITC!
Mistakenly logged account overdue on ITC now I have to wait 14 days for a response. Not what was instructed. I want this false information off my credit record TODAY! Not one Manager has phoned me to date. Please refer to previous review. Regards Lize
122 replies
77 months ago
Fraudulent account arrears logged on credit rcord
My account is up to date, but they have reflected my account as outstanding on my credit record! AGAIN! This is the second time in the last few months this has happened and it has been 3 days since an email was sent to their accounts department with refusal to respond. No wonder they are going into bankruptcy. Crooks!
122 replies
79 months ago
Clear lack of communication
Horrible communication. See no response yet. Eager to get money, but clearly lack customer service!
0 replies
80 months ago
False information on credit record
My account is settled, but they have not removed my outstanding payment from my credit record.
0 replies
80 months ago
Falsified arrears on credit record
My account is up to daye, but they have reflected my account as outstanding on my credit record!
210 replies
88 months ago
Fnb premier banking worth NOTHING!
Paying for premier banking but when requesting secure chat on app, they just give an automated message of who i am going to chat with and then nothing. This has happened numerous times. So why am i paying so much for banking. Maybe i should switch to a new bank.
105 replies
88 months ago
Accounts Department Terrible service or should I say NONE!
It has now been more than 2 months that I have been struggling with Teljoy regarding my account. On 16 November I gave notice to take ownership of my appliance. This was only entered into their system in January. They then invoiced me for January and February. I have now been waiting again since 23 January for them to reverse these invoices. In the meantime, I have applied for a washing machine, but they refuse to approve this due to the apparent outstanding amounts on my account (the invoices wrongfully put on my account due to lack of admin processes within their company). Having a child and working full time means that I have to now go home, after my current machine broke and Teljoy refusing to approve the appliance, and hand wash all my cothing etc. I have now had enough with the accounts department of Teljoy. They only contact you when they need money, but when they are at fault, they just take their time and do not care for the wellbeing of their clients. Also, I have warned the Team Leader, Lizanne, that I will be posting to this platform if they did not sort out my account 2 days ago, but have not heard anything. Although she has been helpful, I feel that something must be seriously wrong with either systems and procedures within Teljoy or their employees just go to work to receive a paycheck to sit around and do NOTHING!
210 replies
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1 Star
11 (91.66666666666667%)