NR
Nasreen R
Active since Jun 2015
16
Reviews
0
Industries
Reviews
16 reviews56 months ago
Woolworths Foods - Quality Comes First, Always
I placed an online order and upon delivery, 2 items were missing from my order. I inquired the next day about it and explained that I really needed the items. the Cavendish store employee by the name of Riyaaz went above and beyond to assist me, he ensured I got the items within an hour of my inquiry, When the delivery arrived, I received a kind gesture which included a bunch of flowers and a third free item. I have not ever experienced accountability and an attempt to remedy the situation like this in service delivery in all my years in SA. Woolies sets the bar. Thank you Woolies Cavendish Square, Riyaaz and the courier driver who were all ever so accommodating and kind, including the Call Centre agent Joshua.
0 replies
62 months ago
Fake Gold Sold!
My husband bought me what they advertised and sold to me as 9krt gold earrings as a dowry in 2017. I stored it in safe keeping and just before the pandemic, I took them out of storage to wear them for the first time and found them to be bronze! I am no expert but real gold should never do that! I contacted them and spoke to at least 2 representatives who to this day hasn't gotten back to me to resolve. I am angered whenever I think of their conning! It was the Sterns in Canal Walk, Cape Town.
56 replies
70 months ago
WebAfrica is THE WORST!!
We WORK FROM HOME DUE TO COVID with the MOST UNSTABLE AND SLOWEST UNCAPPED FIBRE LINE! WEBAFRICA PROMISES CALL BACKS BUT DONT EVER BOTHER TO CONTACT US!!! THEY MAKE US WAIT FOREVER WHEN WE CALL OR WHATSAPP TEXT IN. I WILL NEVER RECOMMEND THIS SERVICE PROVIDER TO ANYONE! 1 MONTH LATER AND OUR INTERNET IS WORSE THAN EVER BEFORE!!! INDICATING EXCELLENT SIGNAL STRENGTH BUT ALERTING US THAT THERE IS NO INTERNET ACCESS! UTTER BULL****! AND THEIR SUPPORT VIA TELEPHONE SUCKS ASS!
0 replies
94 months ago
Outsurance are not as legit as they claim to be!
I am annoyed by the fake adverti*****t. I am 27 years old and I see on television, women over 50 years or so with a ridiculously low premium for maximum cover! I am angry and I feel conned by them! I am paying close to R300 for R250 000 life cover, where they advertise older women paying R50 more for R2 000 000 life cover?! where is the fairness in that?! I am extremely angry and disappointed!
106 replies
101 months ago
V&A Waterfront Ocean Basket's Service and management is Pathetic and I am sick of recurring POOR SOUTH AFRICAN SERVICE! THIS IS WHY WE CANNOT MOVE FORWARD!
This evening on the 27th of December 2017, just after 6pm, my family and I (7 adults, 1 todler) arrived at the Waterfront to have supper at Ocean Basket (Me being 8 months pregnant and starving)... ...I gave my name to the Manager: Gordon and he made a note of how many people we were, due to the long queue, my brother, wife, husband, nephew and I decided to take a tiresome walk to clicks to get a few necessities to **** some waiting time, leaving my sister and niece in the queue. They were seated close to an hour after queuing. After being impatiently asked to order, my sister encouraged us to rush to the restaurant in order to be put under less pressure to order and out of courteousy, she ordered a Sushi starter and Daquiri in order for the waitor to chill and to accomodate for the time it would take for me being so far in my pregnancy, to get from clicks to ocean basket. When we arrived we ordered almost immediately. They gave us 7 small rolls for 8people ( our todler eats too), I asked for another roll and was told by the waitor it would cost me R10! I then accepted that I would just have to wait for my order (I was tired and famished!). Our order: X1 fish and prawns with chips X1 mussels and prawns with chips X1 platter for 1 with chips X3 platter for 1 half chips half rice X1 fish and calamari half chips half rice (cajun grilled fish, fried calamari) X1 extra butter sauce (specified to be put in a bowl!) for the fish and calamari meal X1 butternut spinach veg AFTER A WHOLE HOUR OF PATIENTLY WAITING... WE ASKED OUR WAITOR TO PLEASE CHECK ON OUR MEAL AS ALTHOUGH IT WAS FULL, AN HOUR IS MORE THAN ENOUGH TO PREPARE OUR FOOD! He then returned with supporting waitrons to help serve our large order... he served us: X1 COLD fish and prawns with chips X1 COLD mussels and prawns WITH HALF RICE AND 7 CHIPS! X1 PLATTER FOR 1 WITH COLD CHIPS X3 PLATTER FOR 1, ALL WITH COLD FISH AND COLD CHIPS, WITH THE EXTRA REQUESTED SAUCE ON 1 OF THE COLD FISH IN 1 OF THE PLATTERS THAT ALREADY HAD SAUCE UNDERNEATH THE FISH! X1 GRILLED FISH WITH GRILLED CALAMARI! NOT FRIED! NO EXTRA SEPERATE SAUCE! I asked to speak with the Manager who promised to bring us CHILLI, GARLIC AND TARTAR SAUCE WITH OUR MEAL BUT DIDN'T! and i explained how cold most of the food was after having waited for a ridiculous time, he offered to reheat but everyone was too hungry at this point AND WE FEARED THE TIME IT WOULD TAKE SO WE JUST HAD TO ACCEPT THE ****TY FOOD! I CANNOT STOMACH grilled calamari and refused to eat it! Refused for them to RECTIFY MY ORDER BECAUSE I DID NOT WANT TO WAIT A SECOND LONGER!!!! THE MANAGER: GORDON SARCASTICALLY TELLS ME: "OH THEN YOU JUST GONNA GO HUNGRY?!"... I Furiously IM MY GOD GIVEN AND CONSUMER RIGHT REJECTED THIS MEAL, SENT IT BACK WITH THIS STROPPY AND UNPROFESSIONAL MANAGER, WHO HAS NO COURTEOUSY OR PEOPLE S****S BONE IN HIS BODY! I GOT UP AND DEMANDED THEY REMOVE MY MEAL FROM THE BILL, THE WAITOR AT THIS POINT CAME STROLLING WITH MY HOT VEG (BUTTERNUT AND SPINACH), AND I ALMOST SCREAMED AT HIM TO TAKE THAT BACK TOO AND TO REMOVE IT FROM THE BILL ALTOGETHER!. I HASTILY AND BEYOND HUNGRILY MADE MY WAY TO MAC DONALDS WHERE I WAITED 5MINUTES FOR MY EXACT ORDER! WHICH I THOROUGLY ENJOYED. I MET UP WITH MY FAMILY WHO HEAVY HEARTEDLY AND DISSATISFYINGLY FINISHED THEIR MEALS AFTERWARD. THEY INFORMED ME THAT NO1 APOLOGISED TO THEM, AND THAT THEY WERE TREATED WITH ABSOLUTELY NO COURTEOUSY AND WE ALL PROMISED WE WOULD NEVER RETURN, EVER AGAIN. THIS EXPERIENCE HAS PUT ME OFF FROM THE BRAND ALTOGETHER! IT IS ENOUGH THAT AS A CONSUMER, WE HAVE HAD TO ACCEPT THE ESCALATED PRICES WITH THE REDUCED PORTION SIZES, BUT THIS IS SOMETHING WE DO NOT HAVE TO ACCEPT. OUR BILL AMOUNTED TO (WITH MY MEALS EXCLUDED AS I DEMANDED BEFORE I STORMED OUT OF THE RESTAURANT), TO R1084!!!!! Authorised numbers: 771292 and 371301 and Trace numbers: 107366 and 107367 was the transaction details of the 2 payments for this order. I am absolutely mortified and disgusted in the way this matter was handled and I am disappointed in both the food and the service recieved. Ocean Basket V&A is AN A-CLASS DISGRACE TO THE BRAND AND ALL OTHER STORES IN OUR PROVINCE! I will never forget this, and I hope that those of you at head office, and that you as a franchise distributor deal with this accordingly! Thank you. Regards, Nasreen Razak.
0 replies
101 months ago
SICK OF THEIR INCOMPETENCE!
In the period of 3 months, I have ordered 3 times (different items) and have had INCORRECT sizes delivered to me! ALL THREE TIMES!!! These have been birthday gifts for people and I have had to show up at parties EMPTY HANDED DUE TO THEIR INCOMPETENCE! THIS ONLINE SERVICE IS INCONSISTENT! INEFFICIENT AND I HAVE HAD IT WITH THEM! SPREE IS BY FAR THE WORSE ONLINE SERVICE IN SOUTH AFRICA! I WOULD BE ASHAMED TO BE ASSOCIATED WITH THEM! I WILL YET HAVE TO SHOW UP WITH NO GIFT TO YET ANOTHER BIRTHDAY PARTY BECAUSE OF THIS ****TY SERVICE! THEY NEED THEIR LICENCE REVOKED! THEY PROVIDE NO COURTEOUS SOLUTIONS TO MAKE THEIR CLIENT HAPPY, ITS JUST ANOTHER DELAYED REFUND, I HATE THIS ONLINE RETAILER WITH ALL OF ME!
105 replies
105 months ago
Telkom Mobile MUST SHUT THE HELL DOWN!
I joined telkom mobile December 2015, I took what I thought was a good deal at the time, a media touch pad and a samsung galaxy core mobile phone for just 199 per month, with data, minutes and sms's. I was impressed with the deal and despite having bad connection or minimal signal EVERYWHERE I WENT. I did not complain because I gave the underdog a chance, i am usually all about the underdog. Having accepted this deal telephonically, I only started paying a month later (after having received the couriered devices). I made payment on time, I never faulted, not even once, to the extent where I was offered yet another deal by Telkom... an LTE router with 5GB of data per month on the sim card for R99 per month. Being very outdoorsy, I thought this would best suit me should I go on holiday (I have wifi at home and at the office and wouldnt need to use this device any place else other than when on holiday-also, I never use up my data accumulated on my remaining 2 devices and therefore thought it would be a good thing to have when on holiday, and only on holiday). I got married on the 6th May 2017 and had packed my router away months before in storage for after the wedding where I could truly sort my things i had in my parents home to bring in to my new home, on the 5th of May, (1 DAY BEFORE THE MOST IMPORTANT DAY OF MY LIFE) I was debited R2000.00 MORE than I usually am by Telkom Mobile. Alarmed, stressed, panicked and all unpleasant emotions and horror, I checked the invoice as received a day before (didnt care to check it until the rude amount was debited), to my absolute lack of knowledge I noticed that I had been billed for some subscription fee and a data bundle (both amounting to the additional R2000 or so). I immediately called the call centre and they advised that the activity had been linked to the simcard in my stored router. I immediately checked for the router and had found an empty LTE router box, at this point, it was evident that the device had been stolen, I shared this knowledge with Telkom immediately and had the number blocked. The agent at that time was amused and jokey about my very sickening experience and he did not even log it as a case at that time. He informed me that the additional R2000 was merely for March, that I had yet to see April's bill. I immediately called my bank to reverse the funds in order to fix my wedding budget (TELKOM WAS NOT ON MY LIST OF THINGS TO PAY EXCESSIVELY 1 DAY BEFORE MY WEDDING)!!! i WENT ON HONEYMOON AND CAME BACK TO VISIT A TELKOM MOBILE STORE WHERE IT COULD BE PROPERLY DEALT WITH. Call centre agents are like robots, they lack empathy and compassion, they read you rules and don't address the actual problem... I HATE TELKOM'S CALL CENTRE WITH ALL I STAND FOR, USELESS! They advised me at the store that they could only log the complaint and not actually solve the problem. They logged a case and was given ref. no.: ********** 9, they advised that it would take up to 9 business days for someone to get back to me. on the 9th day, i called in and found that the case was being investigated by someone named, Ayanda Dlamini. a few days after, i received an email stating case closed, that i should contact 081180 for the details. At this point my outstanding balance inhabited an additonal R2000.00 for April and R1799.00 for May(yes, AFTER i had already blocked this sim card). I called the call centre immediately and they could not give me any feedback regarding the closed case! There were no notes, no comments, zero way forward, just closed like they could not care less! I re-opened the case and was given a new case number: ********** 3 along with case number: ********** 5 for the usage of a BLOCKED SIM CARD. I did NOT HEAR BACK FROM THEM, EVEN THOUGH A MANAGER AT THIS VERY INEFFICIENT CALL CENTRE HAD PROMISED I WOULD HEAR BACK BY THURSDAY THE 8TH JUNE 2017... ! I CALLED IN AND THERE WAS ZERO PROGRESS ON THE NEW CASES! Whenever I called in, i was required to verify who I am by providing my ID number, my name, how i receive my invoices and the email address linked to my account. Sometimes it was extended to the bank i bank with and what type of account I have with the bank. However, the person who STOLE MY DEVICE, was never ASKED A SINGLE SECURITY QUESTION AND WAS ABLE TO SPEND THOUSANDS OF RANDS ON MY ACCOUNT WITHOUT TELKOM EVEN HAVING THE COMMON COURTEOUSY TO INQUIRE WHETHER IT WAS ME DOING THESE THINGS... BECAUSE GOING FROM A R350.00 MONTHLY USER ACCOUNT FOR MORE THAN A YEAR, TO A SUDDEN R2382.56 ACCOUNT... SURELY! SHOULD HAVE SENT OFF SOME SIRENS. THEY DID NOT EVEN HAVE THE DECENCY TO NOTIFY ME VIA SMS TO MY PRIMARY NUMBER! NOTHING! THEY DID NOT AT ANY POINT BRIEF ME ABOUT THEIR LACK OF SECURITY WHEN IT COMES TO USSD CODES AND PURCHASING INTERNET BUNDLES, ETC. AT NO POINT DID ANY CONSULTANT BRIEF ME ABOUT HOW I AM ABLE TO BUY AIRTIME AND DATA USING MY CONTRACT SIM CARD! FOR ANY USSD APPLICATION I KNOW ABOUT (MR PRICE, FIRST NATIONAL BANK, ETC), IN ORDER TO PROCEED, MY ID NUMBER IS ALWAYS REQUESTED BEFORE I CAN DO ANYTHING! HOW THE HELL DOES TELKOM, A RE-KNOWNED SERVICE PROVIDER NOT HAVE SECURITY MEASURES IN PLAY WHERE IT IS NEEDED MOST?! MY ACCOUNT WAS COMPROMISED, ABUSED AND TELKOM LET THIS HAPPEN BECAUSE TELKOM HAS NO-ONES BACK BUT THEIR OWN! THE BIGGEST MISTAKE I EVER MADE WAS TAKING A CHANCE ON THIS NETWORK. I AM DISGUSTED IN EVERYTHING TELKOM STANDS FOR AND I HATE THAT MOST OF THE PEOPLE I LIAISED WITH REFUSED TO HELP ME, AND KEEP DEBITING ME, AT THAT POINT: R6000.00 more than they should!!! I visited more Telkom mobile stores (V&A Waterfront) in order to remedy the situation, as dealing with someone face-to-face makes me more comfortable that the matter will be addressed than calling in to the pathetic call centre. They logged complaints for me too, I was then advised to submit an affidavit stating that the device was stolen and the account run up by the thief, I did this and submitted, and waited... CASES WERE OPENED, THOSE SAME CASES WERE CLOSED WITH ZERO CONSULTATION OR WARNING, WITH NO REASONING, WITH NO WILL IN THE WORLD TO GIVE A DAMN, TELKOM CLOSED EVERY CASE AND NEVER CONTACTED ME ON MY ALTERNATIVE LINE AS I NUMEROUSLY REQUESTED! THEY WOULD SEND AN EMAIL SAYING THE CASE IS CLOSED, AND I WOULD BE DEBITED THE NEXT DAY, THEY DID THIS SO MANY TIMES, I LOST COUNT. THEY DID IT SO MANY TIMES THAT I EVEN HAD TO PAY BANK PENALTIES FOR NOT HAVING ENOUGH FUNDS IN MY ACCOUNT DUE TO THE AMOUNT HAVING ESCALATED SO DRASTICALLY! Eventually, I tried 1 last time because I could not stand the back and forth of the matter any longer, it literally made and STILL MAKES ME FEEL ILL! I opened a fresh case, I made sure that the case report stated the VERY FACTS, and attached the affidavit for a SECOND time. I then received an sms to my DESIGNATED NUMBER FINALLY, stating that the case had been resolved, my account credited and all that was outstanding was R1665.78, WHICH I THEN MADE PEACE WITH-AS LONG AS IT WAS COMING TO AN END, FINALLY! 10 DAYS LATER, I WAS DEBITED R1200 (15th Aug 2017) AND THEN THE NEXT DAY DEBITED R465.78 (16th Aug 2017), these 2 amounts added yields the owed R1665.78, I was told that once payment reflected on Telkom's end that my lines would be unsuspended (usually taking up to 14 working days). Today (06th September 2017) is the 15th WORKING DAY SINCE THE LAST PAYMENT AND I CALLED IN TO INQUIRE WHY MY ACCOUNT IS STILL SUSPENDED. TO MY ABSOLUTE DISGUST I WAS INFORMED THAT TELKOM COLLECTORS HAD CLOSED MY ACCOUNT! IMPLICATING MY CREDIT REFERENCE IN FUTURE, RUINING A MAJOR PART OF MY LIFE. I SENT HIM THE PROOF OF PAYMENT, I AM AWAITING FEEDBACK, BUT I AM DONE PLAYING NICE! TELKOM MUST BE TAKEN TO COURT AND SHOULD BE SUED! I WILL NO LONGER STAND FOR THIS BS! I HAVE NO INTENTION TO EVER TAKE A CONTRACT OUT WITH TELKOM AGAIN! HOWEVER, I DO NOT ACCEPT THE FALSE INFORMATION PROVIDED TO ME IN PREVIOUS COMMUNICATION/S AND I DO NOT HAVE TO ACCEPT THE FACT OF THE MATTER AT HAND RIGHT NOW, CONTACT ME ON ********** 969 OR HEAR FROM MY LAWYER! THEY NEVER CARE ENOUGH TO CONTACT ME! LETS SEE HOW MUCH OF A **** THEY GIVE NOW.
61 replies
106 months ago
TELKOM GETS AWAY WITH ANYTHING AND IT IS NOT RIGHT! THEY MUST BE SHUT DOWN!!! THEY ARE THIEVES!!!
I have been battling with Telkom since APRIL 2017 in order to resolve a theft case. The call centre (their PATHETICALLY ONLY MEDIUM OF CONTACT/CONSULT FOR BILLING) have NOT been helpful EVER! I HAD TO VISIT A LOCAL STORE MULTIPLE TIMES IN ORDER FOR A SALES CONSULTANT TO CREATE A PROPER AND TRUE CASE FOR ME, BECAUSE THE FOOLS AT THE BILLING CENTRE HAVE BEEN TOO INCOMPETENT TO RESOLVE THE ACCOUNT LINKED TO THE THEFT OF MY DEVICE! The billing centre (back-office) *****s kept closing my cases with zero consultation, accusing me of running up my own account and pretending my device was stolen?! how the hell can they be allowed to treat LOYAL clients SO TERRIBLY?! TELKOM ABUSES AND STEALS FROM THEIR CLIENTS! I received feedback from the LAST CASE created for me: Good day, Regarding your case ********** 0 at Telkom for Mobile account. Credit was arranged on your account for usage on your account for cell ********** 265 credit will reflect on your Next invoice Please note there is still an amount of R1,665.78 due by you Kind Regards Telkom Mobile Back Office I decided that I am going to pay that outstanding amount just to move on because I honestly cannot stand it any longer. I contacted the billing department and they assured me that was the ONLY amount outstanding and that they would debit me the 1st of September for it. I was debited this morning for R1200. I called them to inquire what its for and they are useless as usual. I thought this thing has been resolved. They cannot even give me details as to why I was debited. Please help me. My reference for the call with these imbeciles this morning is: Anec ********** 7 I will reverse the debit order tomorrow because i have lost all faith in Telkom and I absolutely despise them. Please help me to know what may be going on. PS, I AM EVEN LOSING FAITH IN HELLO PETER BECAUSE TELKOM HAS NOT CONTACTED ME REGARDING ANY OF THESE COMPLAINTS! THEY SAY THEY WILL HAVE A CONSULTANT CALL ME WHICH HAS NEVER HAPPENED! PLEASE ESCALATE THIS MATTER AND ALL MATTERS LINKED TO TELKOM, THEY ARE GETTING AWAY WITH TOO MUCH AND THEY NEED TO BE STOPPED!!! PLEASE HELP ALL OF US WHO HAVE BEEN ABUSED BY THIS STINKING NETWORK PROVIDER. PLEASE!!
183 replies
107 months ago
I LOATHE TELKOM AND HOPE THEY CRASH AND BURN!!!!
<p>Telkom BLINDLY debits my account with amounts that are under review due to REPORTED THEFT! They are too incompetent at the billing call centre and back office to understand that every case is subjected to circumstance, yet they fail and refuse to hear me out because they do not treat people like human beings but rather like cold robots! </p> <p> </p> <p>Telkom has made my wedding day and honeymoon massively unpleasant! Telkom is now ruining yet another milestone in my life because they just take and take my HARD EARNED MONEY!!!! THEY ARE DEBITING ME R6000.00 MORE THAN THEY ARE SUPPOSED TO!</p> <p> </p> <p>I HAVE COMPLAINED ON EVERYAVAILABLE FORUM. THIS IS MY SECOND CRY OUT ON HELLO PETER AND NOTHING HAS COME FROM IT!!! TELKOM IS MAKING ME SICK INSIDE AND OUT BECAUSE I HAVE NEVER HAD FINANCIAL DEFICIENCIES UNTIL NOW! THEY ARE RUINING MY CREDIT RECORD AND THE BIGGEST MISTAKE I HAVE MADE IN MY ENTIRE LIFE WAS TO TAKE A CHANCE AND SIGN UP TO HAVE A CONTRACT WITH THIS LOUSY, NARCISSISTIC AND DISGUSTING NETWORK AND BULL **** LOW STANDARD SERVICE PROVIDER.</p> <p> </p> <p>I HAVE OFFICIALLY HAD IT WITH THESE PEOPLE. I HOPE THEIR NETWORK FAILS AND THEY GO BANKRUPT IN ORDER TO PROTECT SOUTH AFRICANS FROM THE SAME ISSUES I AM HAVING. ITS NOT RIGHT, THIS IS NEVER GOING TO BE OKAY!!!! I WILL NOT LET THIS STINK NETWORK BULLY ME!!!</p>
56 replies
108 months ago
TELKOM MOBILE MAKES MY NOSE BLEED!!
<p>I joined telkom mobile December 2015, I took what I thought was a good deal at the time, a media touch pad and a samsung galaxy core mobile phone for just 199 per month, with data, minutes and sms's. I was impressed with the deal and despite having bad connection or minimal signal EVERYWHERE I WENT. I did not complain because I gave the underdog a chance, i am usually all about the underdog.</p> <p> </p> <p>Having accepted this deal telephonically, I only started paying a month later (after having received the couriered devices). I made payment on time, I never faulted, not even once, to the extent where I was offered yet another deal by Telkom... an LTE router with 5GB of data per month on the sim card for R99 per month. Being very outdoorsy, I thought this would best suit me should I go on holiday (I have wifi at home and at the office and wouldnt need to use this device any place else other than when on holiday-also, I never use up my data accumulated on my remaining 2 devices and therefore thought it would be a good thing to have when on holiday, and only on holiday). </p> <p> </p> <p>I got married on the 6th May 2017 and had packed my router away months before in storage for after the wedding and I can truly sort my things i had in my parents home to bring in to my new home, on the 5th of May, (1 DAY BEFORE THE MOST IMPORTANT DAY OF MY LIFE) I was debited R2000.00 MORE than I usually am by Telkom Mobile. Alarmed, stressed, panicked and all unpleasant emotions and horror, I checked the invoice as received a day before (didnt care to check it until the rude amount was debited), to my absolute lack of knowledge I noticed that I had been billed for some subscription fee and a data bundle (both amounting to the additional R2000 or so.</p> <p> </p> <p>I immediately called the call centre and they advised that the activity had been linked to the simcard in my stored router. I immediately checked for the router and had found an empty LTE router box, at this point, it was evident that the device had been stolen, I shared this knowledge with Telkom immediately and had the number blocked. The agent at that time was amused and jokey about my very sickening experience and he did not even log it as a case at that time. He informed me that the additional R2000 was merely for March, that I had yet to see April's bill.</p> <p> </p> <p>I immediately called my bank to reverse the funds in order to fix my wedding budget (TELKOM WAS NOT ON MY LIST OF THINGS TO PAY EXCESSIVELY 1 DAY BEFORE MY WEDDING)!!! i WENT ON HONEYMOON AND CAME BACK TO VISIT A TELKOM MOBILE STORE WHERE I COULD BE PROPERLY DEALT WITH. Call centre agents are like robots, they lack empathy and compassion, they read you rules and dont address the actual problem... I HATE TELKOM'S CALL CENTRE WITH ALL I STAND FOR, USELESS!</p> <p> </p> <p>They advised me at the store that they could only log the complaint and not actually solve the problem. the logged a case and was given ref. no.: ********** 9, they advised that it would take upto 9 business days for someone to get back to me. on the 9th day, i called in and found that the case was being investigated by someone named, Ayanda Dlamini. a few days after, i received an email stating case closed, that i should contact 081180 for the details.</p> <p> </p> <p>At this point my outstanding balance inhabited an additonal R2000.00 for April and R1799.00 for May(yes, AFTER i had already blocked this sim card). I called the call centre immediately and they could not give me any feedback regarding the closed case! There were no notes, no comments, zero way forwrd, just closed like they could not care less!</p> <p> </p> <p>I re-opened the case and was given a new case number: ********** 3 along with case number: ********** 5 for the usage of a BLOCKED SIM CARD. I still havent heard ANYTHING, EVEN THOUGH A MANAGER AT THIS VERY INEFFICIENT CALL CENTRE HAD PROMISED I WOULD HEAR BACK BY THURSDAY THE 8TH JUNE 2017... STILL HAVENT HEARD A WORD! I CALLED IN AND THERE IS ZERO PROGRESS ON THE NEW CASES! </p> <p> </p> <p>Whenever I call in, i am required to verify who I am by providing my ID number, my name, how i receive my invoices and the email address linked to my account. Sometimes it is extended to the bank i bank with and what type of account I have with the bank. However, the person who STOLE MY DEVICE, was never ASKED A SINGLE SECURITY QUESTION AND WAS ABLE TO SPEND THOUSANDS OF RANDS ON MY ACCOUNT WITHOUT TELKOM EVEN HAVING THE COMMON COURTEOUSY TO INQUIRE WHETHER IT WAS ME DOING THESE THINGS... BECAUSE GOING FROM A R350.00 MONTHLY USER ACCOUND TO A SUDDEN R2382.56 ACCOUNT SURELY! SHOULD HAVE SENT OFF SOME SIRENS. THEY DID NOT EVEN HAVE THE DECENCY TO NOTIFY ME VIA SMS TO MY PRIMARY NUMBER! NOTHING!</p> <p> </p> <p>THEY DID NOT AT ANY POINT BRIEF ME ABOUT THEIR LACK OF SECURITY WHEN IT COMES TO USSD CODES AND PURCHASING INTERNET BUNDLES, ETC. AT NO POINT DID ANY CONSULTANT BRIEF ME ABOUT HOW I AM ABLE TO BUY AIRTIME AND DATA USING MY CONTRACT SIM CARD! FOR ANY USSD APPLICATION I KNOW ABOUT (MR PRICE, FIRST NATIONAL BANK, IN ORDER TO PROCEED, MY ID NUMBER IS ALWAYS REQUESTED BEFORE I CAN DO ANYTHING! HOW THE HELL DOES TELKOM, A REKNOWNED SERVICE PROVIDER NOT HAVE SECURITY MEASURE IN PLAY WHERE IT IS NEEDED MOST?! </p> <p> </p> <p>MY ACCOUNT WAS COMPROMISED, ABUSED AND TELKOM LET THIS HAPPEN BECAUSE TELKOM HAS NO-ONES BACK BUT THEIR OWN! THE BIGGEST MISTAKE I EVER MADE WAS TAKING A CHANCE ON THIS NETWORK. I AM DISGUSTED IN EVERYTHING TELKOM STANDS FOR AND I HATE THAT YOU PEOPLE REFUSE TO HELP ME, AND KEEP DEBITTING ME R6000.00 more than they should!!! </p> <p> </p> <p>I will keep reversing the payment because I WILL NOT PAY FOR SOMETHING I DID NOT BUY!!!! AND I SURE AS HELL AM NOT GOING TO ALLOW ANY INCOMPETENT AGENT TO LABEL ME "NEGLIGENT"! BECAUSE THEFT HAPPENS TO ANYONE IN THE WORLD!!! THE ACKNOWLEDGEMENT OF IT ALL WAS ONLY DELAYED DUE TO CIRCUMSTANCE!!! I AM NAUSEATED BY TELKOM MOBILE, THEY REALLY SHOULD STICK TO HOUSE PHONES BECAUSE THEY ARE MEDIOCRE AND THEY SUCK AS A MOBILE NETWORK SERVICE PROVIDER!!!!</p>
280 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
12 (75%)