JP
Jealine P
Active since Jun 2015
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
Stay away - You pay not to get service
Telkom locked my account, all payments up to date. When you phone in they just escalade, no one can give you a straight answer. I cant phone out or receive calls. All I hear is 12 to 24 hours. The 72 hours then back to 12 to 24 hours. Telkom what must I do in a emergency????
0 replies
13 months ago
Hand are cut off.
Unfortunately I HAVE to use them since our Municipality only use them for a prepaid meter!!! First they cant find my number on the system, been buying for 3 years.. Then they cant find a R1000 voucher on that was bought on the 22 on the 26 phone them and asked them where is my token number said they did not receive payment. Send them the proof of payment. Still cant find it!!! Buy every month, Just soooo laid back.
53 replies
14 months ago
Dont even try to call.
It is such a mission to get through to Absa Idirect. Been waiting for 20 min. Absa must get more consultants or make a plane.
162 replies
39 months ago
Thank you Amanda
Spoke to a lady Amanda to review my policy. If all call centre's had someone like Amanda you will have less frustrating clients. One thing is that in todays time you dont get a lot of consultants that knows customer service and how to talk to customers. So Absa you keep this one. She is making a difference.
132 replies
41 months ago
This is a restaurant that barely had food that was served on the menu. When I asked the owner or manager it was blamed on loadshedding, they are not customer friendly at all. The way the handle the situation was shocking. Instead of phoning to get all the
Rather stay away.
0 replies
77 months ago
Absa consultant helped to reduce my monthly premium
I had a Wonderful experience with an Absa I-direct consultant named Mbalizethu, she was soft spoken, calm and it would be wonderful some of the Absa staff can learn some basic customer service from this lady. She manage to help to revise our premium and we ended up paying a bit less. Thank u kindly Mbalizethu.
61 replies
113 months ago
Incompetent, repeat of bad service every month... Embarrassment
<p> </p> <p> </p> <p>Let me start by saying a few things that happen on a monthly basis now.....</p> <p>1. I phone in every month for the same problem,</p> <p>2. By phoning in to sort out errors and or billing another query follows with another phone call due to staff that creates problems. </p> <p>3. The supervisor is NEVER available. They are always in a meeting and or busy and or will always phone back.... I am still waiting..... (I spoke to one supervisor and nothing came from the phone call except an account of R8200. </p> <p>4. I spend each time phoning in to speak more than 25min on the line for call centre staff to "sort out" just to give another reason for me to phone in. </p> <p>5. When I upgrade and or down grade a package a have to phone in again cause there is error codes.</p> <p>6. My account is always in negative.... Yet again I have to phone in again. I had account from almost R9000.</p> <p>7. "The system" creates errors on my profile and yet again I have to phone in.</p> <p>8. I can’t use service online (self-help) because my account is negative. </p> <p>9. I can’t phone because well it creates more problems </p> <p>10. If I put it on Facebook the staff say I have to pay the money owing for viewing pleasures.</p> <p>11. I can’t email because a reply takes up to 4 days for them just to say I need to reboot my system.</p> <p>12. I spend more money on airtime to speak to the call centre agents then all my services since I had DSTV.</p> <p>13. Sometimes you are so busy that you listen to all the option just to get cut before speaking to someone.</p> <p>This is only a few problems I have with DSTV. Each time the call centre staff creates another reason for DSTV to be embarrassed of the service they provide. From billing to access for xtra view to pvr etc problems I had. The only problem I did not have was Box Office. </p> <p>Each time I phone in I have to explain the same thing again and each time staff ask the same questions again..... Today again same thing. I asked the call centre agent what will he do different that several other staff did not do.. He could not answer. </p> <p>When I get frustrated and ask to speak to the supervisor they all say I have to explain why I need to speak to them and if I do they say that the supervisor is busy and or meeting and or they don’t see one now but someone will phone back. </p> <p>And all that the staff say is we regret to hear of your frustration…… Just to frustrate me more. </p> <p>Hopefully the call centre agent from today will sort out my account so that I don’t have to phone in next month again. </p> <p>I want to upgrade DSTV but how can I if I receive service like this. Last time I upgraded to full service it created more problems and it cost me more than just the premium.. Phone calls alone was R 300, just for that day alone. </p> <p>Management are you aware that this is happening!!!! I am only one subscriber. You are losing business cause of this service you provide. </p>
112 replies
132 months ago
Home choice should be a shamed worst company in SA
What a joke. Home choice has no communication skills when talking to a client. After Home choice came to pick up furniture which I bought in December 2014 they only credit my account now 7 months later. In this period I phoned constantly, managers said they will get back to me, call center would leave messages for managers and this went on and on. Every single day I would get a phone call to pay my account. And every time I tell them the same story. After 2 months it affected my credit score for non payment (as the goods are at warehouse) note that my credit score are still not fixed.. Accounts department are still phoning me after telling them I will make payment next month to close my account note this is for R150. There are no consistency in this company. Be careful.
76 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)