MH
Mark H
Active since Jun 2015
32
Reviews
0
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Reviews
32 reviews14 months ago
No response from Incredible Connection who sell sell and market Samsung products
Att:- Mr Craig Lodge CEO, Incredible Connection Dear Graig, Hope you are well and see we have something in common,being members the same Alumni (University of Wales) and we graduated in the same year. Graig I hope you will be able to assist us in a purchase of a Samsung 75-inch SM QLED 4K-Q60B TV ? which we purchased on the 26th November 2022 from the online Incredible Connection platform. I am going to copy and paste the complaint I sent to the CEO of Samsung on a direct platform over a month ago and received a standard response after many attempts below:- -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Dear Mark, Thank you for reaching out and sharing your experience regarding your Samsung 75-inch QLED TV. We sincerely regret the inconvenience you have faced and understand your concerns regarding the timing of the issue and the assessment provided. To address your queries: 1. Warranty Coverage: While your TV’s issue surfaced just outside the 2-year warranty, we recognize the frustration this may cause and would like to escalate your case for further review. 2. Product Durability: Samsung takes pride in delivering high-quality, long-lasting products, and we acknowledge your disappointment regarding the lifespan of your device. 3. Customer Service Experience: We regret if your interaction with our support team was unsatisfactory. We will look into this to improve transparency and customer communication. To assist further, we will escalate this matter to the appropriate team for review. We appreciate your patience and understanding. Best regards, SM Samsung Electronics On Wed, 29 Jan 2025 at 03:46 pm <markhall@telkomsa.net> wrote: Email the CEO Customer Information First name :MARK THOMAS HATTON Last name :HALL Email address :markhall@telkomsa.net Phone Number :0823710105 Subject :FW: Purchase of Samsung 75-inch SM QLED 4K-Q60B Message :CEO Samsung Electronics Dear Mr Jong-hee We placed and purchased online a Top of the range Samsung 75-inch SM QLED 4K-Q60B from one of your suppliers Incredible Connection on the 25th of November 2022 Order Number :#300737740 ( Attachment). A week later the TV was delivered and erected in the Lounge in perfect conditions and in a perfect environment for the last 2 years. In September, November 2024 we started noticing the TV was closing down now and again, and did our first call out with Samsung Customer service Ref TMHQ8920 on the 22 December.2024. On the 20/01/2025 the TV started coming on and off and finally stopped working, and placed an assessment call out with Samsung TM Electronics job number TMHQ89258A ( Attached) of R600 call out fee. His assessment was that a new Main Board and screen had to be replaced at a cost of R12402.75 1) Now firstly I question the timing of the fault occurring within the 2-year warranty period and packing up a month out of warranty. 2) The assessment of the Samsung T M Electronics technician fault finding as he states the screen and main board have to be replaced, as I can get the Screen to come on, and it immediately switches off. Does this mean that the screen and main board are interconnected? 3) This TV looks brand new and in perfect environmental conditions and do Samsung make top range products to last 2 years. 4) Why are the Customer service advisors so cagey and programmed to make sure they advise the Customer that the are liable for repairs. 5) That if a top of the range Samsung product sold by Incredible Connection at a good price was moved as old stock!!!!!! and would not last longer than 2 years. This has not been a good experience with the Samsung Product and considering delivering the product and dumping it in front of your H/O for your evaluation. Yours Sincerely Mark Hall 0823710105. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Points of Concern:- !) I believe there is a barrier on the Contact CEO platform of Samsung as the Complaint does not reach his office. ( no email address) 2) I also believe the two Contracted Service agents ( Durban) are programmed to maximise profit at all cost (I believe the technician who walked into our home made an evaluation that this was an upmarket home and the owner would pay an absorbent repair cost without doing a proper assessment .Call out fee R600 paid Cash Attached. 3) As per the Technicians call out assessment he quotes new screen and new main board replacement.( I can put the TV on and have a picture for a while and it turns off, does the technician imply that both units are one? or is this is just a main board fault? 3) Was in its time a top of the range TV in 2020 and was it moved at a lower price ( special Black Friday deal as old stock) ? 4) This top of the range Samsung Product that has a 2 year warranty life !!!!!! packs up and plays up around the 2 year mark? 5 On friday 14/02/2025we received a call from T M electronics 14/02/2025 to ask if we wanted book out another evaluation for R600.( does this mean that the first call out assessment was wrong ) In conclusion if we do not have a satisfactory outcome, I shall get an independent assessment and follow the legal route with the help of the ombudsman and share my experience on various customer platforms. Kind Regards Mark Hall P.S please interact with Paula Hall 0836275533 as i am overseas for a lengthy assignment at the moment.
53 replies
14 months ago
No responce from Samsung
While I have written an exstensive complaint on the way our Top of the range Sumsung TV packed up a month out of the Warranty period but started playing up in the infant stages of the completing stages of the warranty, I still wait 3 weeks latter for responce from the Samsung CEO and team on what they intend to do, i have heard nothing
55 replies
15 months ago
Top of the range Samsung 75-inch SMQLED 4K-Q60B
CEO Samsung Electronics Dear Mr Jong-hee We placed and purchased online a Top of the range Samsung 75-inch SMQLED 4K-Q60B from one of your suppliers Incredible Connection on the 25th of November 2022 Order Number :#300737740 ( Attachment). A week later the TV was delivered and erected in the Lounge in perfect conditions and in a perfect environment for the last 2 years. In September, November 2024 we started noticing the TV was closing down now and again, and did our first call out with Samsung Customer service Ref TMHQ8920 on the 22 December.2024. On the 20/01/2025 the TV started coming on and off and finally stopped working, and placed an assessment call out with Samsung TM Electronics job number TMHQ89258A ( Attached) of R600 call out fee. His assessment was that a new Main Board and screen had to be replaced at a cost of R12402.75 1) Now firstly I question the timing of the fault occurring within the 2-year warranty period and packing up a month out of warranty. 2) The assessment of the Samsung T M Electronics technician fault finding as he states the screen and main board have to be replaced, as I can get the Screen to come on, and it immediately switches off. Does this mean that the screen and main board are interconnected? 3) This TV looks brand new and in perfect environmental conditions and do Samsung make top range products to last 2 years. 4) Why are the Customer service advisors so cagey and programed to make sure they advise the Customer that the are liable for repairs. 5) That if a top of the range Sumsung product sold by Incredible Connection at a good price was moved as old stock!!!!!! and would not last longer than 2 years. This has not been a good experience with the Samsung Product and considering delivering the product and dumping it in front of your H/O for your evaluation. Yours Sincerely Mark Hall 0823710105
106 replies
17 months ago
The Dotsure Robin Hoods exccept RoBin Hood wore a Hood.
When I purchased my Isuzu D/B i immediately comphenively insured my vechicle with Dotsure for a set price and confirmed, Unfortuneatly three months later I discovered they where billing me for extras that I had not authorised to debit my account. After trying to reason with the Dotsure staff I relised that noboby knew what they where doing and the incompetant people where duplicating my matter and covering up the mess that was transpiring. I immediately closed my account and confirmed . Guess what they have double debited my closed account this month. Please dotsure customers check you accounts with this crowd !!!!!!!
56 replies
20 months ago
DO NOT TOUCH FRUUGO
Do not touch Fruugo. they do not reply,act like they are interesred but do not reply or follow up till they are worn you out. they are the biggest ******* in the world !!!!!!!!
0 replies
24 months ago
Back in Business
Thank you Conrad ( Umgeni Rd Branch) for resolving the problem. Back in Business.
53 replies
24 months ago
Fixed the Problem
Well Done and thank you so much for repairing the light and responding back to me.
0 replies
25 months ago
10 copies consisting of half the newspaper reference number is 100017205805
Dear Naomi, I don’t think you understand, your production problems don’t have anything to do with customer, the customer went to buy a newspaper and when he got home he found he had half a newspaper, he went back to the Shell Garage and they could not refund him as the tiller had no authority. He went back the next day and spoke to the manageress who also said she could not refund me and said I must take it up with the Sunday times. Do you understand now that the customer needs an apology !!!!!!!!!!!
0 replies
25 months ago
TEVO have no guarantee on their inferior products
This is another bunch of bandits and will use the double bluff that they contacted me with a quote to repair the product that I bought 4 off and packed up with the same problem from Builders, Umgeni Rd. Please keep the product as a memento of the junk you distribute. What about the 1 year guarantee
0 replies
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