HV
harald L
Active since Jun 2015
5
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0
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Reviews
5 reviews32 months ago
You be the judge ... gross incompetence or *****?
Took my Jaguar F-Pace in for a service at Jaguar Landrover Bryanston after expiry of 100,000km service plan. I complained of a slow water leak and intermittent lag when accelerating. They sent me an email detailing a service and repair cost of more than R50,000. The intermittent lag issue was not addressed in the quote. I went through the quote and managed to reduce it to R18,000 (by deciding to repair rather than replace the auxi****y radiator, and by omitting various other things). They called me the next day and told me that they had done a "block test" which showed that the head gasket had failed and exhaust fumes were mixing with coolant. They would have to replace the engine which would have been damaged beyond repair by the leaking gasket! Catastrophic failure (seizing of the engine) was imminent. When I refused to accept their opinion they sent me a video demonstrating the block test and proving that the head gasket had failed. I told them not to do anything and collected the car, paying the R18,000. The following day I drove the car to a Jaguar specific expert mechanic, explained what had happened, showed him the video and asked him to investigate. He phoned me in less than an hour saying there was absolutely nothing wrong with my car and I could come and collect it without charge (even though they had conducted tests to check the integrity of the head gasket). I have since driven more than 5000km (long trips, short trips) without any hint of a problem. Had I accepted the advice from Jaguar Bryanston I would have been in for a bill of somewhere around R300,000 and they would have had a perfectly good second-hand engine to sell.
131 replies
42 months ago
Misleading advertising and unwilling to refund
I bought and paid for an item from their online store for about R17,000. The following day they called to say that the item was advertised at an incorrect price and the new price was R24,999. I asked for a refund that they promised me would be processed within the next "couple of days". I had to badger them every few days (by telephone and email) for about three weeks, each time receiving promises that the refund would be paid "later today or at worst tomorrow". I eventually threatened to write bad reviews in the media ... after which the refund was paid within 3 days.
0 replies
42 months ago
Customer Service is brilliant when they're selling ... very poor when there's a problem.
Equipment and solutions are fine as long as they're working and trouble-free. When something goes wrong it's like trying to get help from a Government Department. Impersonal automated menus with inane music and automated responses. Impossible to get to speak to a person ... more often than not their system cuts you off before a person answers.
264 replies
107 months ago
Flawed speed data
<p>Disappointingly Discovery’s measurement of speeding is flawed.</p> <p>Because I was disappointed with my speeding score I asked Discovery for a report of speeding contraventions in a specific month (January 2017). I was surprised and impressed when they sent me a full report a couple of days later with a list of every speeding contravention showing date, time, GPS co-ordinates, speed and speed limit. Analysis of (part of) the data yielded the following. Of 146 contraventions just 37 were correct. The remainder were incorrect for a variety of reasons … some had not taken account of road upgrades completed in the last 5 years (e.g. William Nicol past Indaba hotel). 18 of the contraventions related to speeding on on-ramps and off-ramps to and from highways. Discovery have incorrectly (unethically?) applied a speed limit of 60km/h to all such ramps, ignoring the fact that safe driving means leaving the highway and joining it at speeds to match the speed of vehicles travelling on the highway. But the majority of contraventions were in places where Discovery’s speed limits simply do not match marked speed limits … e.g.</p> <p>the marked speed limit on Modderfontein Road East from Greenstone Mall is 80km/h but Discovery apply a limit of 60km/h<br />the marked speed limit on the R390 from Cradock to Steynsberg is 120km/h (with localised exceptions). Discovery apply a speed limit of 100km/h.<br />I took the trouble to write to Discovery about the errors in their speed limits. They failed to respond. I then threatened to write a letter to the newspapers and they responded with an assurance that my driver assessment score would be corrected for the months of Dec16 to Feb17 (quite how they intended to do this I don't know), with no reassurance that they would investigate or correct their data. I have since checked their speed limits on specific roads that I pointed out were incorrect … they remain unchanged and I am still being penalised.</p> <p>The bottom line is that Discovery have neither maintained nor checked the accuracy of their speed limit data (probably since they launched the product in 2011), and so they effectively reduce the value of cash back rewards to good drivers.</p> <p>I debated whether it was worth writing this letter because I know Discovery have the right (it’s in the small print) to change the way in which the different parameters are measured and scored. Their actuaries will ensure that the Company continues to achieve their targeted returns even if all of their clients become exceptionally safe drivers. I used to regularly achieve my monthly goal for incidents of harsh braking … now I never achieve it. The only sensible explanation (which Discovery deny) is that the g-force limit which defines a harsh braking incident has been reduced … but this remains speculation because Discovery refuse to divulge the g-force value at which a braking incident becomes “harsh” … they would hate to be accused of moving the goal posts!</p> <p> </p>
56 replies
132 months ago
Roaming rip-off
Whilst roaming in the UK for 18 days I used WhatsApp only, and Mail (but only when connected to WiFi). With the exception of WhatsApp all Apps were switched off unless I was connected to WiFi. I received a bill in excess of R7000. I disputed the bill at MTNSP Morningside. In trying to resolve the matter I visited the store 4 times and visited MTN 14th Ave head office once. I wrote numerous emails and made a number of telephone calls. MTN were unable to explain how the roaming charges had been determined. They failed to deliver on promises made. Due to my persistence I did receive reports which failed to explain the charges. Ultimately I was offered 33% off my bill, but this still left me with an invoice way in excess of the amount I expected to pay. Having analysed the reports my opinion is that MTN are being ripped off by ORANGE PCS, a UK service provider - but MTN is not prepared to confront the issue on behalf of its clients. Bad service and unethical - I'm leaving!
76 replies
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3 Star
1 (20%)
2 Star
3 (60%)
1 Star
1 (20%)