BU
Brands unlimited
Unclaimed Business
BU
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencehL
harald L
1 reviews | Active since Jan 2020
17 Nov 2022, 10:12
Misleading advertising and unwilling to refund
I bought and paid for an item from their online store for about R17,000. The following day they called to say that the item was advertised at an incorrect price and the new price was R24,999. I asked for a refund that they promised me would be processed within the next "couple of days". I had to badger them every few days (by telephone and email) for about three weeks, each time receiving promises that the refund would be paid "later today or at worst tomorrow". I eventually threatened to write bad reviews in the media ... after which the refund was paid within 3 days.
Helpful (0)
|Replies (0)hL
harald L
1 reviews | Active since Jan 2020
17 Nov 2022, 10:12
Misleading advertising and unwilling to refund
I bought and paid for an item from their online store for about R17,000. The following day they called to say that the item was advertised at an incorrect price and the new price was R24,999. I asked for a refund that they promised me would be processed within the next "couple of days". I had to badger them every few days (by telephone and email) for about three weeks, each time receiving promises that the refund would be paid "later today or at worst tomorrow". I eventually threatened to write bad reviews in the media ... after which the refund was paid within 3 days.
0
Replies (0)YB
CK
Chante K
1 reviews | Active since Jan 2020
1 Apr 2022, 10:45
Unreliable and Terrible Customer Service
I ordered an item which was advertised on the website. After a confirmation email and a lot of time passing, we had to try to reach them. Called over 20 times with no answer and eventually spoke to someone who referred us to a WhatsApp number. The person via WhatsApp arranged for me to receive an email indicating they did not know when they would have stock and asked whether I would be willing to wait. I agreed to wait for another 3 weeks and if there was still no ETA, I indicated that I wanted a refund. We followed up on WhatsApp and per email, but I never received an answer. No product and they still have my money - seems like a classic scam to me!
Helpful (0)
|Replies (0)CK
Chante K
1 reviews | Active since Jan 2020
1 Apr 2022, 10:45
Unreliable and Terrible Customer Service
I ordered an item which was advertised on the website. After a confirmation email and a lot of time passing, we had to try to reach them. Called over 20 times with no answer and eventually spoke to someone who referred us to a WhatsApp number. The person via WhatsApp arranged for me to receive an email indicating they did not know when they would have stock and asked whether I would be willing to wait. I agreed to wait for another 3 weeks and if there was still no ETA, I indicated that I wanted a refund. We followed up on WhatsApp and per email, but I never received an answer. No product and they still have my money - seems like a classic scam to me!
0
Replies (0)CO
Chris O
1 reviews | Active since Jan 2020
18 Dec 2021, 07:06
STOP before you order
STOP don't purchase from them. I ordered a R2500 item. Got an email to say it will be delivered latest by Friday. I didnt receive it so I sent a whatsapp to enquire. And the answer I got back was "track it", BUT THERE IS NO TRACKING NUMBER not apologies i will check for you. No customer service and no package. Worst customer service.
Helpful (0)
|Replies (0)CO
Chris O
1 reviews | Active since Jan 2020
18 Dec 2021, 07:06
STOP before you order
STOP don't purchase from them. I ordered a R2500 item. Got an email to say it will be delivered latest by Friday. I didnt receive it so I sent a whatsapp to enquire. And the answer I got back was "track it", BUT THERE IS NO TRACKING NUMBER not apologies i will check for you. No customer service and no package. Worst customer service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Nov 2021, 09:19
Big scam! do not order
Do not order from this company. You won't get any communication, regardless of how many time your email them. You won't receive a tracking number and ultimately you won't revcieve you order. BIG SCAM running out of Rustenburg
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Nov 2021, 09:19
Big scam! do not order
Do not order from this company. You won't get any communication, regardless of how many time your email them. You won't receive a tracking number and ultimately you won't revcieve you order. BIG SCAM running out of Rustenburg
0
Replies (0)JH
Juanita H
1 reviews | Active since Jan 2020
27 Oct 2021, 11:18
TRANSPORT CHARGES FOR GETTING A FAULTY WASHING MACHINE
I ordered a washing machine in March 2021. They delivered a faulty one and charged me R980.00 for transport. I was promised a refund. It has been months and lots of phone calls and e-mails..... and no refund.....
Helpful (0)
|Replies (0)JH
Juanita H
1 reviews | Active since Jan 2020
27 Oct 2021, 11:18
TRANSPORT CHARGES FOR GETTING A FAULTY WASHING MACHINE
I ordered a washing machine in March 2021. They delivered a faulty one and charged me R980.00 for transport. I was promised a refund. It has been months and lots of phone calls and e-mails..... and no refund.....
0
Replies (0)BB
Belinda B
1 reviews | Active since Jan 2020
17 Aug 2021, 09:15
Terrible customer service
I DO NOT recommend purchasing anything from them! I placed an online order on the 2nd of August. Since then there has not been any communication made from their end to keep me updated on my status order neither do they respond to emails which is sent to their email address and everytime you call they say they will call you back, and with no surprise, this also doesn't happen. They also promised for my order to be delivered on the 13th of August which it wasn't and having to call them AGAIN it has come to light that they cannot get in touch with their supplier to confirm when my order will be delivered. Spare yourselves the trouble and admin and rather buy from a different store.
Helpful (0)
|Replies (0)BB
Belinda B
1 reviews | Active since Jan 2020
17 Aug 2021, 09:15
Terrible customer service
I DO NOT recommend purchasing anything from them! I placed an online order on the 2nd of August. Since then there has not been any communication made from their end to keep me updated on my status order neither do they respond to emails which is sent to their email address and everytime you call they say they will call you back, and with no surprise, this also doesn't happen. They also promised for my order to be delivered on the 13th of August which it wasn't and having to call them AGAIN it has come to light that they cannot get in touch with their supplier to confirm when my order will be delivered. Spare yourselves the trouble and admin and rather buy from a different store.
0
Replies (0)MD
Megan D
1 reviews | Active since Jan 2020
3 Aug 2021, 12:56
Amazing service and staff!
This is the second time I have ordered from Brands Unlimited. My first order was a vacuum cleaner and toaster. It came in 3 days and I was really impressed as they delivered on a Sunday morning. This time, I needed a fridge and they stocked the one I wanted. I was a bit concerned that it was the correct colour I wanted as I couldn't find stock anywhere. I called them and the staff are amazing. They unboxed the product and sent me a whatsapp video & pictures so that I could check if I was happy with the colour as it's not a full black. Later, I was called again by Ishmal the owner to confirm that I am happy it is the one that I wanted. This company has really impressed me both times I have ordered from them and will now be my number one option for any future purchases. The courier company (EPX) was also very helpful and lovely. Well done to both companies and you will definitely see my money again.
Helpful (0)
|Replies (0)MD
Megan D
1 reviews | Active since Jan 2020
3 Aug 2021, 12:56
Amazing service and staff!
This is the second time I have ordered from Brands Unlimited. My first order was a vacuum cleaner and toaster. It came in 3 days and I was really impressed as they delivered on a Sunday morning. This time, I needed a fridge and they stocked the one I wanted. I was a bit concerned that it was the correct colour I wanted as I couldn't find stock anywhere. I called them and the staff are amazing. They unboxed the product and sent me a whatsapp video & pictures so that I could check if I was happy with the colour as it's not a full black. Later, I was called again by Ishmal the owner to confirm that I am happy it is the one that I wanted. This company has really impressed me both times I have ordered from them and will now be my number one option for any future purchases. The courier company (EPX) was also very helpful and lovely. Well done to both companies and you will definitely see my money again.
0
Replies (0)