PS
Preshan S
Active since Jun 2015
18
Reviews
0
Industries
Reviews
18 reviews12 months ago
Unprofessional - *******!
Leak under bathroom tap, called A247, send out 2 plumbers, they assessed, went and got parts and "fixed", paid 2225.25. Same day the leak was still there, supposed to come out first thing next day, arrived after 2pm, assessed and said leak is in the wall, all parts and labor was for nothing , now quoted 2915, to fix the same leak that they were called out to fix originally.
53 replies
14 months ago
No Customer Service
No customer service besides the chat, no communication, to tracking or ETA, Terrible service.
390 replies
14 months ago
NO CUSTOMER SERVICE
No customer service besides the chat, pure communication, to tracking or ETA, Terrible service.
0 replies
18 months ago
Incompetence : Measuring and general service.
After around 5 trips and several calls to Builders Warehouse Midrand, I finally was able to purchase a new Geo Bubble Pool Cover, as my old one had expired. I purchased and paid for 9m on Sunday, On Monday I found that in only had around 7m, called manager , took it back today, they recut 9 meters, got home , found that its around the same size as the last , took it back made them measure Infront of me, they show me 9m on the Measure Tape, but the measure tape starts from 2m, the place that sells measuring tapes, is using one that is missing the 1st 2m, I then had about a half an hour wait, watching the manager/s try and refund me 10% off my purchase on their system. People use your services to measure and cut!!!!!!!
53 replies
63 months ago
Useless Insurance
The Accident took place on the 14 December 2020, I was hit from the left , by a white vehicle (SUV type vehicle) , I was in the fast lane on the N1 south bound on my way to work,It was a rainy day , the road was wet, I attempt to not go into the barrier I swerved left going into traffic, then back right in attempt to slow down / stop the vehicle and finally into the barrier on the right, I did try and slow down as much as I could., at 8:57 I called discovery insure while in the car reporting the accident, and requesting being towed, I said the door was stuck, I was in between the fast lane and the barrier at the time.They asked me if was injured etc, I verified no impact alert was received by them.It was peak traffic and difficult to get a tow truck to me, and asked me to check if the car was drivable, I just wanted to get out from that spot as it was dangerous due to high speed vehicles.I moved the car a little and checked I could drive it , but the steering wheel was almost inverted in order to move straight,I put on my hazards and drove the car slowly to the police station and reported the accident,I brought the car home and called discovery insure going over the damages, emphasizing that the car is not in a good drivable condition, and should be collected from here, especially the impact on the wheel/ the steering and positioning of the tyres.We verified that something was leaking under the car, but it was a few drops of liquid, nothing flowing.I was informed to take the vehicle to a panel beater for the assessment, I told them this vehicle is not good to drive and should be towed, I don’t want to drive the car to and from in this condition.They opted for a digital assessment , and I sent all the details via whatsapp, and an email confirming that I had submitted the pictures.I had emphasized the issue with the wheels and the steering wheel, the noise it is making and that the vehicle needs to be towed.The car was then parked throughout the peak season until January when the car was booked to RAB.The car was not towed, I had to drive the car there, when I got to the panel beater, they inspected the car, and said that this car should not have been driven, the tyres are cut, and should have towed as originally request,when I got home I called discovery insure (around 8:32) on the 05th Jan and complained about this, and to ensure that repairs are done with thoroughly as no real assessment was done. The Barrier Impact caused my steering to be almost inverted, There is a "Play" on the steering, whatever that means, the wheel nut but was stripped by the impact , the stuck door, control arms , shocks were declined by the assessor due to "Wear and Tear" and not the impact into the CONCRETE BARRIER. my vehicle is complete, with these issues, 1 wheel with 3 nuts, faulty steering wheel, shocks, and control arms, and a door that does not close. @Discovery Holding, you are a company that I invest: Medical Aid, Banking, Investments, Life , and this is your version of my Cover? I am not a mechanic , but if getting hit into a Concrete barrier and this is how you cover me, I am clearly with the wrong service provider!
61 replies
63 months ago
Unsafe vehicle after "Authorized" repairs
The Accident took place on the 14 December 2020, I was hit from the left , by a white vehicle (SUV type vehicle) , I was in the fast lane on the N1 south bound on my way to work,It was a rainy day , the road was wet, I attempt to not go into the barrier I swerved left going into traffic, then back right in attempt to slow down / stop the vehicle and finally into the barrier on the right, I did try and slow down as much as I could., at 8:57 I called discovery insure while in the car reporting the accident, and requesting being towed, I said the door was stuck, I was in between the fast lane and the barrier at the time.They asked me if was injured etc, I verified no impact alert was received by them.It was peak traffic and difficult to get a tow truck to me, and asked me to check if the car was drivable, I just wanted to get out from that spot as it was dangerous due to high speed vehicles.I moved the car a little and checked I could drive it , but the steering wheel was almost inverted in order to move straight,I put on my hazards and drove the car slowly to the police station and reported the accident,I brought the car home and called discovery insure going over the damages, emphasizing that the car is not in a good drivable condition, and should be collected from here, especially the impact on the wheel/ the steering and positioning of the tyres.We verified that something was leaking under the car, but it was a few drops of liquid, nothing flowing.I was informed to take the vehicle to a panel beater for the assessment, I told them this vehicle is not good to drive and should be towed, I don’t want to drive the car to and from in this condition.They opted for a digital assessment , and I sent all the details via whatsapp, and an email confirming that I had submitted the pictures.I had emphasized the issue with the wheels and the steering wheel, the noise it is making and that the vehicle needs to be towed.The car was then parked throughout the peak season until January when the car was booked to RAB.The car was not towed, I had to drive the car there, when I got to the panel beater, they inspected the car, and said that this car should not have been driven, the tyres are cut, and should have towed as originally request,when I got home I called discovery insure (around 8:32) on the 05th Jan and complained about this, and to ensure that repairs are done with thoroughly as no real assessment was done. The Barrier Impact caused my steering to be almost inverted, There is a "Play" on the steering, whatever that means, the wheel nut but was stripped by the impact , the stuck door, control arms , shocks were declined by the assessor due to "Wear and Tear" and not the impact into the CONCRETE BARRIER. my vehicle is complete, with these issues, 1 wheel with 3 nuts, faulty steering wheel, shocks, and control arms, and a door that does not close. @Discovery Holding, you are a company that I invest: Medical Aid, Banking, Investments, Life , and this is your version of my Cover? I am not a mechanic , but if getting hit into a Concrete barrier and this is how you cover me, I am clearly with the wrong service provider!
0 replies
87 months ago
Valentines Day is almost over ... where is my order?
Valentines day delivery , no confirmation, no way to get a hold of them, email , telephone, twitter, no non-automated responses.
0 replies
99 months ago
No Communication, No Follow Up , No Definite Answer! Ridiculous Customer Service!
Communication is Pathetic, I was rear smashed in December last year, your legal team is still recovering the funds and could not get a hold of the 3rd party, when all it took was 1 call from me, and I even gave them the details,my vehicle is still not fixed, been following up since 26/01/18..awaiting parts, what is your purpose if the client has to do all the work and keep following up ? was expected to receive feedback from JohnMo by the 28th, still no communications from this company. "The parts should arrive on the 27/02/2018 and the client will be contacted to make a booking date so the repairs can be done.”, the parts have was originally meant to have arrived on the 8th FEB (Original delayed Date), every week this matter is being "Escalated" .. to nothing, default response on twitter : basically means .. "Thanks for paying us to do nothing"!
105 replies
111 months ago
Pathetic Service
<p>Been Dealing with Manager Bianca, and service Agent Lerato, I Have been promised feedback last friday, I called this morning, and they were still awaiting feedback from the Procurement Manager, i Just received a call from Avis regarding the rental and This SMS: "Urgently return the car hire as its not extended and handed over to SID and there will be a chargeable amount of R653.00, and its not a refundable amount. i received no feedback on friday, and i am now being charged for they days missing.This company needs constant follow ups, poor service, no feedback!, PATHETIC SERVICE!!!, is my car ready, i received an sms on Wednesday that my Bonnet has been approved. Second time around bad service from this company!!! No update on my vehicle!!!, Thank You, i will be moving all policies from myself and my wife. from Previous Complaint Last Week</p>
0 replies
112 months ago
Poor Service
<p>My BMW is currently in for repairs at a Panel Beater in PTA, while I live in Midrand, before sending it, i had to wait for the parts to be ordered, my rental vehicle needs to be returned this thursday. My vehicle is not ready, 2 months since incident, being calling the call centre since monday last week, as a similair issue happended last year with my other vehicle, which was died a week after being repaired, with items missing from vehicle(reported).The initial consultant (last monday) said the delay was from discovery and my extension on rental will be granted if no feedback was received on friday, last week, I called in & raised the issue, it was then escalated to a manager, yesterday i called in again for a follow up, & insisted that Claudia (Agent) asks her manager R. Varshen to call me by the COB, no follow up still. Disc Insure's service providers seem to be consistent in creating this delay. My car is still not ready, & disc Insure have no answer.As the customer, is this my job to constantly follow up with you, or your service provider/s? this the second time, a vehicle is in and not ready after a month of rental cover. Is Disc Insure not interested in resolving this matter? this is very unprofessional !!!!, I have several policies / investments & Insurances with Discovery, is the your level of service ???</p>
392 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)