LK
Leandra K
Active since Jun 2015
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
NWJ *******ly took wedding ring sent in for repair as part of own assets for liquidation
I have full empathy for everyone affected by this traumatising experience. In March 2024 had my wedding ring sent in to the Clearwater Mall branch for the diamond to be secured as it was loose. After fruitless attempts at calling for a follow-up on return, I too was rattled at the sight of chains and locks on the doors at the store when I went in to query. I practically begged the centre management to please sift through the items to ensure that my wedding ring is not collected when the store gets cleared out, even sending pics of my wedding ring along with proof of purchase as well as the repair slip as proof of ownership. The store still had all its stock at the time. Sadly, the mall allowed the liquidators to take my ring along with its own assets in spite of my pleading. I feel sick in the stomach just typing this mail given its sentimental value, its MY wedding ring!! None of the referral numbers given by the centre manager have taken my calls or responded to messages since April 2024. How can my personal item form part of their liquidation process? Are we ever going to get our possessions back? Why has the sheriff of the court nor the liquidators had the courtesy of reaching out to owners to let them know what is going on. Anyone had any luck with getting their jewellery back?
0 replies
58 months ago
Singwatha Mpeka is a diamond in the rough
Did a bit of grocery shopping online and was overcharged for a few items. I had a bad experience with a Woolworths customer care consultant a few weeks prior regarding pricing that was not honoured for a purchase that I had made via Woolworths home department online, so I was bracing myself for another 'fight/ run-in' with a consultant. Singwatha Mpeka was the consultant that I came into contact with, and after explaining the overcharge on my order as well as the bad experience with the previous consultant, she was both professional & extremely understanding of my frustration. I had lost faith in the Customer service standards that Woolworths had, which I used to hold in high regard, but Singwatha's professional assistance proved that she is one of the few customer care consultants who pride themselves on their work ethic and uphold the levels of service that Woolworths should be proud of. I hope you are rewarded for your hard work Singwatha! You rock.
0 replies
63 months ago
Wonderful Customer service experience from Prince Musa!
Shout-out to Prince Musa! Called to have my policy reviewed and Prince was professional, friendly and such a pleasure to engage with. Definitely the type of support that you expect from KP. He stood true to his professional alter-ego 'Ace of Diamonds'. Thanks for the wonderful assistance Prince. May your efforts be recognized and rewarded accordingly. Keep up the good work. :)
56 replies
71 months ago
Had such a pleasant customer experience with a vibrant young lady named Sandrah Hlongwane. After a good few calls of her trying to convnince me that Outsurance was the way to go, I finally caved to her determined spirit and allowed her to give me a quote.
Awesome Customer Experience from Sandrah Hlongwane
105 replies
77 months ago
Awesome Customer Service
Mthokozisi Makalane, thank you for the friendly and professional service! Keep shining.
61 replies
86 months ago
Fantastic Customer experience received from OSH and Scottfin Insurers
I had a bit of a 'different' experience with a new product of the OSH range which caused a bit of damage to an item that I own, which was rather strange as this was the first time experiencing this with this brand. I reported this to OHS and was contacted almost immediately by a lovely young Lady named Demi Swart who escalated my concern and got their insurer to contact me on the day. A claim was logged by Sarah Mbili from Scottfin Insurers and she was consistent in following through with my claim. Both Ladies were extremely professional, and my trust in the brand has been restored. Thank you for the fantastic Customer experience OSH and Scottfin!
0 replies
107 months ago
WORK BEING DONE & CHARGED FOR A QUOTE THAT WE DECLINED 6 WEEKS AGO!!!
<p>A Casio Edifice watch with a missing side button was taken to Cajees Clearwater Mall for a quote on replacement on 01 June 2017. We were advised that the watch would need to be taken to a service provider for a quote on replacement of the button. 1 week later, we got a call from Cajees advising that the quote amounted to over R 1 200,00 to which we declined and asked for the watch to be returned. Its been 6 weeks and to date we have been the ones to follow-up with the whereabouts of the watch. 1st we were advised that the watch will be sent back. Then we were advised that there was miscommunication and the watch is being repaired (AFTER WE DECLINED THE QUOTE) and they asked if the cost of repairs can be split between us and them 50/50 (WANTING US TO TAKE RESPONSIBILITY FOR THEIR INTERNAL MISHAPS) , and today we have been advised that the watch is still being repaired by the service provider and will not be back by the end of this week (SO HOW DID THEY HAVE A 'QUOTE FOR WORK DONE' LAST WEEK IF IT HASNT EVEN BEEN REPAIRED AS YET?). No responsibility taken by anyone at Cajees, and no-one can advise what the hell is going on with the watch! UNACCEPTABLE.</p> <p>Cajess Clearwater, we expect the watch back in the condition that it was given by Friday 14 July 2017!</p> <p> </p>
0 replies
117 months ago
Service from Station Manger, Dwayne - FANTASTIC!!
<p>I have experienced really poor service over the past month from the car wash at this service station (this beng 3 full house washes in the month) and reported my concern to the Station Manager, Dwayne. Upon inspecting my vehicle after the 3rd wash, he too was disappointed, humbly apologised and offered me a free wash the next week as I was head-set on never returning to that garage for a car wash. I took Dwayne up on the offer and went back to the car wash the next week where Dwayne took it upon himself to oversee my vehicle being washed and inspected in the wash bay, then cleaned the interior himself to ensure that it was done correctly. In fact, when I got there he was busy cleaning the inside of another vehicle. GOOD JOB DWAYNE! THANKS FOR GOING THE EXTRA MILE WITH CUSTOMER SERVICE!</p>
53 replies
132 months ago
KP - YOU HAVE FAILED YET ANOTHER CLIENT!!
I was unfortunately involved in a hit-and-run motor vehicle accident in March, the nature of which I was hit from the back at a 4-way intersection whilst waiting for a red robot to change. The person who hit into me from behind causing me to make impact with the vehicle in front of me, then got away after skipping the robot.<br> I called KP from the scene of the incident, few witnesses gave chase whilst others came to check if I was ok. Some witnesses were kind enough to give me their names and contact details to use for the accident report, which I did .I then went to open an AR and gave every bit of information I had to KP.KP then sent the vehicle I was involved in the accident with to Renew-It in Edenvale whose service was shockingly appalling! (but that's a whole different complaint)<br> 3 months later and after numerous follow-up calls from me to KP, I get a call from Sebastian from who advised me that KP was closing the case due to 'A CALL TO THE 'PA' OF THE OWNER OF THE VEHICLE WHO HIT INTO ME.' <br> NO INVESTIGATION. NO ACCOUNTABILITY TO THE PERSON WHO WAS DRIVING WRECKLESSLY, KNOWING HIS DETAILS & NO ATTEMPT AT CLAIMING BACK THE 4.5K I HAD TO PAY FOR EXCESS FOR REPAIRS. PATHETIC!!!
76 replies
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
2 (22.22222222222222%)