MM
Matomo M
Active since Jul 2015
6
Reviews
0
Industries
Reviews
6 reviews24 months ago
Conduct business in bad faith
Bought a cell phone IPhone on their site, the ohone never worked from day one, any sim inserted regardless of network didn’t work which showed the phone was blocked. Subsequently returned it to Takealot an I got a call from a consultant that the phone had a “passcode” which is impossible since the phone was reset before return. The return was declined under the guises that it has a “passcode”, I struggled to get the phone back after countless enquiries it was returned blocked now I can’t do anything with a phone i paid R4290 for I am very bitter with the experience I received from Takaealot.
0 replies
33 months ago
Poor Customer Service/Support
Very poor services curse the day I was enrolled with them. Since the unit was installed I've been logging countless calls, twice a technician was dispatched to my place to have the issue with my tracking device sorted that's about 2 months still no closer to a solution. Last correspondence i got was on 13 July from some Goodwill guy (what an irony) that there was error in amending change of ownership from dealer to me, if there was an "error" why are they debiting my account instead of that of the dealer. Done follow-ups with a sense of goodwill but alas! just pushing an immovable object very disappointed.
120 replies
35 months ago
Nightmare
My nightmare with this dealership started the day I saw an advert for a bakkie (Ford Ranger) of which after I bought it, I became aware that it might have been subject to odometer tampering. After much back and forth I managed to return the car and was promised the contract will be cancelled and my account with the finance house closed. it's been nearly 3 months since the unfortunate turn of events, my account with ABSA VF is still active, the deposit I paid (R25,000) to CARFIN I am told it can't be refunded "I must demand it from the dealer". I curse the day I set my foot at that dealership, always held the Bidvest Group with admiration but no more after this incident.
0 replies
37 months ago
Pathetic
Just been a horrow show been with them for less than 6 months but i already had enough, non-existent custmoer service its as if their consulatnts receives training on Arrogance 101
53 replies
41 months ago
Rude Call Centre Agents
My account was overdrawn and i could not find any logical explanation as to why that was the case. After numerous calls where i was subjected to rude call center operators for days and also their card dispute center where they were very dismissive, when i though all hope was lost i dealt with a gentleman called Creswill Brown who took it upon him to get me assistance. The matter was dealt with thanks to his intervention and i am grateful to him. Nedbank needs to invest in customer relations training ASAP.
0 replies
131 months ago
Agreement not honoured but debiting my account
During the rand Easter show I subscribed to Sunday times via their promotion where they offered to deliver Sunday Times, Sunday world on weekends and The Times on a daily basis, ever since they have only delivered one Sunday Times on one weekend but they are debiting my account with the full amount. I have tried on numerous occasions to call their subscription centre to lodge a complaint however at all times one deals with uninterested call centre agents its either they promise to call you back of which they never do, they even go to an extent to insinuating that Sunday Times is doing me a favour, one even went as far as encouraging me to reverse the amount at the bank so that the subscription can be cancelled.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)