LM
Lerato M
Active since Jul 2015
7
Reviews
0
Industries
Reviews
7 reviews61 months ago
APPALING SERVICE - Metro Fibre and Vodacom
Appalling service from both Vodacom and Metro FIBRE. I am rather disappointed to say that after numerous calls and email correspondence between vodacom, metro fibre [Fazana Hassan] I am yet to still get installation for home fibre. A month later I still have not gotten any feedback from Vodacom and Metro Fibre. 26 March Rooter received. 29 March address confirmed with Vodacom for installation. 14 April call received from Vodacom to advise Metro Fibre will contact me for appointment scheduling for installation - service request number issued for the call. 16 April email correspondence with Metro FIBRE sales team to get an update for installation. I have been dealing with Fazana Hasson since the 19th April with no update neither can I get anyone to give an update even after numerous calls. It is the 23 April and i have made contact with Metro FIBRE twice already today and there hasnt been any assistance and it seems like no one can be bothered. APPALING SERVICE!!!
106 replies
86 months ago
Customer Service
Almost a mont ago, I ordered the new Telkom LTE 30G a February special for R199. I was told it would take a few days to process but I would receive a sms as soon as it's processed for when to expect delivery. By Monday 6 March I still hadn't heard anything so I phoned Telkom and spoke to Alexis who assist and discovered that my order had not been registered and she processed the order. A follow up was done on the 7 March by Avesh and he confirmed that my order will be sent out on the 8th March, an sms was then sent to me with i believed to be a tracking number with the courier company. I have been trying to use this number to track the order however it apprears that number is invalid therefore i cannot track the order. Itss now Monday 11 March and I am currently on hold waiting to speak to someone for over an hour already and there is still no assistance. If this is how you treat customers wanting to get hold of you for products and services, I wonder how you treat someone trying to get hold of you for help and support? I dont know whats going on with Telkom, but customer service is clearly not a priority.
0 replies
87 months ago
Customer Service - Unsatisfactory
I contact Telkon Mobile 2 weeks to order their promotion offer [30GIG - R199] with router. I was advised that it would take 7 days for the delivery to be done however as I have stated it is 2 weeks and all I keep getting is sms's that: 1. They are having technical occurrences 2. They are in the process of updating my application 3. There is a delay in ensuring delivery I have been to the Telkom store in Mall of Africa and was advised that they cannot assist with deals secured via telephone and that I would need to call in and find out what the delay is. I have not received any feedback regarding my application for the Telkom deal.
0 replies
88 months ago
Poor Service
I ordered by new cards, I received sms notification that my card will be delivered to me via courier. For the past 2 weeks I have had to get notifications from the courier company regarding experiencing delays, but no further explanation or rescheduling of delivery. I have called the courier company and unfortunately the explanation/excuses given are rather unacceptable. I have been sent from pillar to post and I on the other had have to keep making countless follow ups to find out when I can expect delivery of my card when there is zero efforts from the courier company.
61 replies
88 months ago
Unsatisfactory Service
I had funny activity happen on my account, which I was then advised to cancel my cards. I ordered by new cards via the FNB APP and get sms notification that my card will be delivered to me via courier. For the past weeks I have had to get notifications from the courier company regarding experiencing delays, hence I am still waiting to get my card. I have called both the bank and the courier company and unfortunately the explanation/excuses given are rather unacceptable. I am at a stand still as I don't have my card to process certain payments and sending myself e-Wallets every time I need money is not the kind of services I signed up for let alone when I pay on a monthly for "good" service from my bank. FNB - can you please sort out your service provider, because right now I am pretty unimpressed with your services and lack of assistance.
122 replies
130 months ago
Unsatisfactory Service and lack of feedback
This is unfortunate that I have to write this complaint however i believe that if I do not then I will not get any feedback nor will this company (Barnrd's Inc) understand the frustration we're under. A consultation was done with Barnard's Inc regarding the an interest in a stand (land) in Vereeniging and a decision was reached and Barnard's Inc advised on what will be required in order to purchase the stand (land).<br> <br> On the 18th April 2015 payment for a stand in Vereeniging was processed through Barnard's Inc and on the 28 April 2015 sign off with Barnard's Inc was done to confirm that payment was received and that the necessary documentation will be processed in order to transfer the deed into the buyers name.<br> <br> 4 months later after countless e-mails to Bontia Ferreira-Netto, I still have not received any feedback regarding the transfer of the deed. It has been a struggle to get feedback or understand what the delay is regarding the matter. This has been an convenience to say the least as this has pushed the buyer to hold back on the building plans and processes due to the lack of urgency in this matter.<br> <br> I am hoping that we can resolve this as a matter of urgency.
0 replies
131 months ago
Poor Service and Insufficient Staff for assistance
The last two months I have not been able to get my store card replaced due to delays or lack of proper administration from the Foschini group staff. None of the staff member had their name badges therefore I am unable to make reference of names. On my second attempt (2 June 2015), I went to the store in order to get a new card as the old one was giving me issues. I arrived at the store & ONLY 3 staff to assist the entire store. I waited to be assistance while one of the ladies multi-tasked helping myself & another customers. She had called the customer care to get assistance, ultimately I didn't get any help and was told to return with another letter confirming my residence.<br> <br> On 1 July 2015 I went back to the store again to try & get a card, only to arrive to a store with ONLY 3 staff members. Besides the facts that the store had queues on end, I waited for my turn to be assisted. Eventually, I got help to scan the documents I brought with me but the scanner was not working, they didn't have a fax & had to request assistance from American Swiss. <br> <br> My request still hasn't been processed and I still have not received a new card. <br> <br> FRUSTRATED CUSTOMER - not sure what to do anymore
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)