NG
Nicolette G
Active since Jul 2015
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
Busamed Gateway. Rather not go there.
I was admitted about 36 hours ago and I have seen a doctor once. I have been sent for CT Scans and XRays and have been fed a drip with antibiotics and pain killers. I have been told nil per mouth so have been sucking on ice. But there is no confirmed diagnosis. The doctor on call is not doing rounds, so I have no one to talk to. The nurses just do routines and respond very slowly to any requests. Otherwise there are a very little opportunity to recover because it is permanently noisy. There were about 2 hours during the night where it was relatively quiet. The beds are uncomfortable and I have asked 2x for an extra pillow. This morning they pushed out my IV needle because they put the blood pressure band on the wrong arm. I am in constant pain due to uncomfortable beds. I was asked to give a stool sample but then they put me on antibiotics before I could do this.
0 replies
21 months ago
Virgin Active La Lucia an embarrassment of note
My daughter had an international exchange student here for four weeks. We asked La Lucia branch if they could sell us a month membership so she could join my daughter at gym. My hubby has been a member since they opened their doors. But no. He was told that he has to pay a jaw dropping amount for a monthly membership and then cancel it after the month is over. Then he would be charged a penalty for cancelling. When he asked the sales person if the could please make a plan to help us out for the month, her response was ‘we don’t make plans for our customers’ and she was extremely rude. On the other hand some of the smaller local gyms were very keen to assist. Quite frankly I was totally embarrassed by this showcase of absolute apathy from a large company like VA. So I cancelled my membership and I hope others will follow suit. Absolutely shocking.
0 replies
61 months ago
Vodacom insurance useless - don't pay.
I have submitted and insurance claim for my phone to be repaired on 25 March. Vodacom acknowledged receipt of the email. I have subsequently requested them to respond to my claim 8 times, with no response. When I went to the Vodacom shop, they said I had to wait 21 days for my phone to be repaired - what nonsense. Which professional person can go without a phone for 21 days. They then said the option is that I get a quote from a company that can do repairs which is what I did - I-Fundi i Durban North does repairs for Vodacom. So now, do I just have to wait ad-infinitum until Vodacom decides that I can be responded to. I-Fundi can repair the phone on site. Once that is done, I need an upgrade, but apparently Vodacom cannot do that for me and repair my phone.
106 replies
64 months ago
Vodacom is not loyal to loyal customers
Vodacom contacted me yesterday to ask if I want to upgrade my package. I explained that I needed a new phone and that my old phone needs to be repaired for my daughter. The consultant said that I must just go to my nearest Vodacom shop for the phone upgrade but in the mean time they will just upgrade my package. So today I went to Vodacom Kensington, served by Monique. First of all, Monique was not a very efficient consultant. She said to me that what I want to do is not possible, as they have upgraded my phone and because I have upgraded my package, that is not possible...basically pulled up her shoulders. So this is not what her colleague explained...different answers to the same question. Then I asked if I can cancel the package upgrade (as Vodacom yesterday explained that I have 14 days to cancel), if I can then upgrade the phone. She then said that is fine, but I must first log a query, and that will take 14 days to resolve. So I cannot upgrade for 14 days. In the mean time, my phone needs to be repaired, and she said that will take 21 days. I asked how that would be possible for me to be without a phone for 21 days, and again, she pulled her shoulders up and said "sorry, we don't have loan phones". So in essence, due to Vodacom's bad communication, I cannot have my phone fixed and I cannot do an upgrade. She then became cranky with me and only by the way mentioned that I can take my phone to the repair center in Umhlanga. That only came out after 5 minutes of trying to work out how can resolve my challenge, that have been made worse by Vodacom selling me the wrong thing - the guy who phoned me yesterday was clearly only interested in selling a package and not in helping me with what I need. So now my child is without a cellphone (which she needs for school), and I cannot upgrade as I have this pending query and I have wait 21 days for a phone repair if I don't go out of my way to a repair centre. So how is Vodacom now helping me? And they explained to me that I have been a loyal customer for 14 years...:-(. I have done repairs before and I have had upgrades before, none of which had been so difficult. Please assist with resolving this problem at pace. I really don't have time to be running around and waiting for Vodacom to decide whether they want my business or not, I would prefer not to be without a phone for 21 days, I would like a new phone and I would like to remain a loyal customer, but it seems it is harder work for me than for Vodacom to do that. It would have helped if they had competent staff interested in solving the problems and not just simply stating the rules that they made to serve themselves.
122 replies
77 months ago
Takealot should take note of bad associations
NON DELIVERY AND NO COMMUNICATION. this is the last comms I received. No delivery still. Hi Niki, your Superbalist order #72.... is rescheduled for delivery before 5:00 PM on Fri 6 Dec. Track delivery Takealot Delivery Team Tracking Details on your Superbalist delivery Waybill MDX32924060 Address Home 10 Lynford Place Scheduled Time Before 17:00 Fri 06 Dec Current Status Delivery cancelled Status Updates 13:01 Tue 10 Dec Delivery cancelled 15:43 Fri 06 Dec Delivery Delayed Courier delay, we'll reschedule delivery 12:08 Thu 05 Dec Delivery scheduled 17:22 Wed 04 Dec Delivery Delayed Courier delay, we'll reschedule delivery 17:02 Tue 03 Dec In transit to distribution hub 17:02 Tue 03 Dec With courier branch for delivery scheduling 17:02 Tue 03 Dec Delivery scheduled 16:00 Tue 03 Dec Awaiting transfer to distribution hub 17:53 Sun 01 Dec In transit to distribution hub 17:52 Sun 01 Dec Awaiting transfer to distribution hub 15:38 Fri 29 Nov Waiting on Parcel(s)
61 replies
77 months ago
Don’t buy from Superbalist. They are happy to take money and not deliver
This was the last communication I had received. I also phoned their call center twice an still no delivery. Hi Niki, your Superbalist order #7241662 is rescheduled for delivery before 5:00 PM on Fri 6 Dec. Track delivery http://take.al/t/4V830 Takealot Delivery Team Tracking Details on your Superbalist delivery Waybill MDX32924060 Address Home 10 Lynford Place Scheduled Time Before 17:00 Fri 06 Dec Current Status Delivery cancelled Status Updates 13:01 Tue 10 Dec Delivery cancelled 15:43 Fri 06 Dec Delivery Delayed Courier delay, we'll reschedule delivery 12:08 Thu 05 Dec Delivery scheduled 17:22 Wed 04 Dec Delivery Delayed Courier delay, we'll reschedule delivery 17:02 Tue 03 Dec In transit to distribution hub 17:02 Tue 03 Dec With courier branch for delivery scheduling 17:02 Tue 03 Dec Delivery scheduled 16:00 Tue 03 Dec Awaiting transfer to distribution hub 17:53 Sun 01 Dec In transit to distribution hub 17:52 Sun 01 Dec Awaiting transfer to distribution hub 15:38 Fri 29 Nov Waiting on Parcel(s)
0 replies
123 months ago
Vodacom acts unethical and dont resolve problems
Vodacom says my cellphone suddenly drawing massive amounts of data - once in Dec and once in Feb, that I am to blame entirely, even though there is no explanation. They are treating me like a criminal, despite numerous efforts of mine to try and discover the cause. My cellphone bill over the past decade has hardly ever exceeded R1500. They agreed, after lengthy consultation at their Gateway , which included taking the phone in 3 times, taking my computer in and them making numerous calls to consultants in their network, that there is no explanation, they will give me the benefit of the doubt charge in-bundle rates for the last high bill. Then Dylan phones me to tell me that the Gateway shop made a mistake and the customer must pay, they cannot charge my in bundle. Vodacom did not respond to a query of 3 Feb until 2 weeks later, when I lodged another. They cannot access recording with call centre agents, they cannot escalate matters as management does not understand technical issues. I also renewed my cellsure. I was misquoted and then Cellsure said they cannot honor this -I must pay. this is bad service, bad advice and bad attitude. Mainly unethical business practice. P
75 replies
124 months ago
No response to customer queries, and hidden costs
I had to make a small move from JHB to DBN in Dec and the only company that had space was Classic. They were competitively priced but they do not send an assessor, which places the risk solely on the consumer. The move went OK, but they were not prepared to make substitutes, I had to pay extra, but since I was \desperate\", I had to do it. Then we had to move the rest of our stuff, and I went withClassic again..BIG mistake. Despite me providing accurate information, they could not get a price right and they kept chanign it - Consumer protetection = a company has to honour the quote. By the time I had to move, they were still changing quotes, so been better off with a competitor, but it was too late as I had to be out of the house Then the extra charges started, as they did once again not cater for slight changes. The main issue, is that they stripped the screws in my sleeper bed when trying to take it apart and then transported the whole in one piece. Now I am trying to get the bed fixed and delivered, but they are not responding to calls and emails, My other furniture is in storage. UNETHICAL BUSINESS TO THE NTH DEGREE. HELP!"
0 replies
124 months ago
Data bill sky-high with no explanation
I received a notice in December that my data bill was high. It started on the 14th of December and my data usage keeps being excessive. I can accept that this is possible if I had done anything different. but I haven't. I made several calls to the vodacom helpline, and they said I must optimize my data usage on my phone and I must take the phone to a vodacom service shop for them to check where the data is being used. I took the phone to the Musgrave Ctre Vodashop, but they said there is nothing they could do. However, they gave me a number where I had to book a data query. This was done about 2 - 3 weeks ago and I have received nothing. My cellphone bill is climbing through the roof. A call centre agent has given me a step by step on what to change to make sure that the phone is optimised. The person at the Musgrave centre suggested that I stop paying until Vodacom can prove how I have used the data, as this is a contravention of the consumer protection act. I checked and I believe it is true. You cannot be charged for something that Vodacom cannot prove you are using and what it is being used for. I am doing nothing different from the past 5 years....!!!!
75 replies
131 months ago
Cut off / Vodacom cant do accounting - I 128798-2
My monthly payment for in May bounced, I suspect because Vodacom has put through the wrong reference number (they left off the 2). I have been a customer for 20 years and have NEVER had a missed payment. I was cut off and I made a manual payment for R4700 on 28 May. I sent the POP to Vodacom, but they only reconnected me after lengthy discussions with their call centre, as they claimed they cannot put me through to their accounts department. I was then cut off again a week later, as they said they had not received POP. I then spoke to Lindile Tshabalala that confirmed on 18 June to say that the POP has been received and sent back to Finance Department for Recon. She also confirmed tha Investec had made an error with the reference number and that was the issue. Then I got reconnected and disconnected last week. I then sent another email to Lungile, for which I did not receive a reponse and was then contacted by Koba Wessels. This time, she said it is because a there was a payment of R6891 outstanding, and that it bounced. Yes, it bounced, because they forgot to take the R4,700 off, and I only owed R2191 for which there is enough money in my account. STOP!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
6 (60%)