AK
Anton K
Active since Jul 2015
41
Reviews
0
Industries
Reviews
41 reviews6 months ago
Incorrect Billing Sanlam Discount not app****
I recently signed up for RSA Web for their home Fibre Package. I have unfortunately experienced multiple billing issues since joining. The 1st billing issue which eventually was resolved was that I was charged a delivery fee for a router I never purchased, and now the second issue I have is that billing on my account is incorrect. When I joined, I signed up using my Sanlam Reality Discount and on my invoices that have been generated since I signed up, there is a specific mention of the Sanlam Reality Discount however the discount percentage is not being app**** at all. I raised this to the billing team and then they have told me that I need to go into app if I have a "Valid Sanlam Membership" and put the details in there, but there are 2 issues with this, I did it when I signed up and there is no place in the app for me to do this. I would appreciate if RSAWEB resolves this immediately and applies my necessary discount as a credit on my account since I signed up (3 months) and going forward my invoices reflect the correct amount.
2 replies
14 months ago
Disappointed by Lack of Feedback from CCMA Cape Town After Arbitration Submission
I am disappointed by the lack of communication and progress from the CCMA Cape Town regarding my arbitration application submitted on 8 December 2024. I submitted all the required information online, including the relevant details of my former employer, just as I had done during my initial application for conciliation. The process was followed correctly, and I ensured that every field was completed and documentation uploaded as requested by the online system. However, to date (April 2025), I have received no feedback, acknowledgment, or hearing date from the CCMA. I find this lack of response extremely concerning, especially given the importance of these matters to the lives and livelihoods of individuals who rely on the CCMA for fair and timely intervention. I understand that the CCMA deals with a high volume of cases, but the complete silence after a formal arbitration application is unacceptable. At the very least, an acknowledgment of receipt or update on the progress of the application should be provided. My Request: I am respectfully asking that the CCMA Cape Town: 1. Provide a clear update on the status of my arbitration application submitted on 8 December 2024. 2. Improve communication with applicants using the online system, especially in confirming receipt and outlining the next steps. The CCMA plays a vital role in upholding workers’ rights in South Africa, but experiences like this undermine confidence in the process. I hope to receive the necessary feedback soon so that I can proceed with resolving my case.
0 replies
16 months ago
Still Taking Subscription Fees after confirmation of cancellation 1 month later!
I cancelled my monthly subscription to transunion and received confirmation from them on 13 January 2025 that my ongoing subscription has been cancelled. However, I woke up on the morning of the 15th of February to see that transunion tried to take money off my account again and because there were not funds, the debit order bounced. And this has now resulted in my bank account being charged with R108 for the debit order that bounced and this debit order should have never gone of. I need Transunion to please explain this as my subscription was cancelled as per email confirmation on 13 January 2025, how is it that are you trying to take funds when you shouldn't. In addition, I expect reimbur*****t from as you tried to take funds when you shouldn't have and as result I am charged additional bank charges when I should not be. I want my refund of R108 please and confirmation that all services are cancelled. You should not be taking any money from as I requested that I don't need the service anymore.
2 replies
17 months ago
STILL WAITING ON REFUND - CALL CENTRE ATTITUDE IS TERRIBLE!
We returned all of our items that we wanted to refunds on 7 January 2025, physically make 3 trips to return the items to ensure it was back at the store (Leroy Merlin Fourways) immediately. We were advised that the refund would be sent to head office and processed accordingly. I called Leroy Merlin yesterday and was informed that the refund was made and that proof of payment be sent. As of today, I have not received any proof of payment. I then called Leroy Merlin again today and spoke with a consultant that had zero assistance or energy to assist me with my query and I was told my refund was not done yet and that the Finance team was not in today. I quite frankly don't understand how for a large retailer the finance is not in...I would request an urgent update on the status of my refund as I should be received it this week. It should only take 5 - 7 day workings days at maximum. You now have the furniture back and are withholding my money.
2 replies
17 months ago
Debt Review Cancelled - Extenuating Circumstances (1 Month)
I just would like to post a review and request contact details for ABSA Distressed Customer Solutions as I would like to reach out to them via email and phone. I noted that my debt review was cancelled unexpectedly after 1 month of missed payment due to loss of work. But subsequently after that monthly commitments have been made.
1 reply
18 months ago
Driver says he called but no call recieved
I placed an order on Afrihost and my router was supposed to be delivered yesterday. I checked with Afrihost and i got informed that they attempted delivery and called but I never recieved any call or message at that time stated. Normally I experience drivers messaging you or you receive a notification that your delivery is on route. It is urgent and I need this to be delivered today. Not impressed with this service as this is supposed to be a same day delivery.
1 reply
21 months ago
Great Service, Great Quote
I would like to Sindi Zungu for providing me with good experience on getting my quote from Outsurance for my motor Vehicle. She tailored the comprehensive cover needed to my needs and expectations and not compromise at all. Great and outstanding service. Please keep it up!
1 reply
24 months ago
ESIM Issues
I went into the Vodacom Tygervalley store on 9 June 2024 @ around 12:30 to convert my physical sim on my contract I have had for years to an E-Sim. I was informed this process would take about 3 hours. I then received the QR code via email but never received a confirmation code. I proceeded to go to the Vodacom Tygervalley Store twice on Monday 10 June in the morning @10:00 and again the afternoon @14:00 - I was told I would receive an email later that day at 17:00. But again nothing ever was received. I proceeded to now go again to the Vodacom Store in Tygervalley today on 11 June (now the 4th time) @11:30 and was informed after doing security checks that my esim would be ready in 3 hours - Again nothing. I don't understand what is so difficult about this process? I now have been without my primary number for 2 whole days and it doesnt seem like Vodacom is doing anything to assist in resolving this issue
2 replies
28 months ago
Shower Enclosure - Panel Implodes
We purchased a shower enclosure from CTM on 31 January 2024 (@Northgate branch in Cape Town) and this item was delivered by CTM as well. The Shower Enclosure remained in the box in an upright position until installation was going to happen on 8 February 2024. Upon taking 1 of the 4 panels out - This completely imploded and broke into multiple pieces as soon as it was removed. This is effidient of a defect in the panel itself because the protective edging was still on the glass and the multiple pieces of shattered glass still sitting within the protective black edging. This is completely unacceptable quality when I pay R4,799 for a shower enclosure. Now I am sitting with 3 out 4 panels with an incomplete shower and at no fault of the installer
1 reply
37 months ago
MVA - Assessor delaying process
I am writing this a new customer to Discovery Insure. I previously was with Dial Direct so I am writing this purely from an experience point of view thus far. My experience with Dial Direct with car insurance claims was extremely smooth and I never experienced any issues. My car is a Motor Vehicle accident on Tuesday 30 May 2023, where someone drove into my vehicle. I contacted Discovery and the vehicle was towed with relative ease and no issues. My frustration now comes about with regards to the assessor. Note, my car was towed early afternoon of the 30 May 2023 and Disocvery was informed of this. I ended up phoning Discovery on the morning of 1 June, to find out an assessment was not even booked for the vehicle to be assessed. The assessment was booked on 2 June with the location of the Vehicle and everything. I think receive a notification on 5 June stating the assessor requested the Vehicle to be moved and the assessment was cancelled. This is now where my issue lies: 1) The Assessor Knew the location of the Vehicle for assessment, so why was it not requested the Vehicle be moved sooner? 2) The Vehicle was only moved to the "new location" per the assessoron Friday 2 June @17:22 (Per the tracker in my car). Thus meaning it was COB Friday and no assessment was likely going to occur on the weekend. In my opinion the assessor should have requested on 1 June already to have the vehicle moved to the desired location. It is now 6 June. My assessment has been cancelled and I have not recieved updated communication on the status of an assessment. This is now 1 full week after the accident has occured. I have contacted Discovery and they have esculated the situation as high priority since yesterday but no new information today so how high priority could it really be? My issue here is if I had envoked my care hire option with Discvoery last week (Valid for 30 days) - That would actually have been that an entire week has passed, 7 Days of which nothing has happened with my Vehicle from an assessment or repair point of view, apart from moving the vehicle from a different location. I would like to emphasis that this review is NOT a reflection on the person assisting with this claim but rather an issue with the process and controls at Discovery and the various assessors they use. I would appreaciate that this be escualted at that my car be assessed as soon as possible
1 reply
Review Distribution
5 Star
2 (4.878048780487805%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (24.390243902439025%)
1 Star
29 (70.73170731707317%)