AK
Anton K
Active since Jul 2015
43
Reviews
0
Industries
Reviews
43 reviews4 months ago
Incorrect Billing Sanlam Discount not app****
I recently signed up for RSA Web for their home Fibre Package. I have unfortunately experienced multiple billing issues since joining. The 1st billing issue which eventually was resolved was that I was charged a delivery fee for a router I never purchased, and now the second issue I have is that billing on my account is incorrect. When I joined, I signed up using my Sanlam Reality Discount and on my invoices that have been generated since I signed up, there is a specific mention of the Sanlam Reality Discount however the discount percentage is not being app**** at all. I raised this to the billing team and then they have told me that I need to go into app if I have a "Valid Sanlam Membership" and put the details in there, but there are 2 issues with this, I did it when I signed up and there is no place in the app for me to do this. I would appreciate if RSAWEB resolves this immediately and applies my necessary discount as a credit on my account since I signed up (3 months) and going forward my invoices reflect the correct amount.
106 replies
12 months ago
Disappointed by Lack of Feedback from CCMA Cape Town After Arbitration Submission
I am disappointed by the lack of communication and progress from the CCMA Cape Town regarding my arbitration application submitted on 8 December 2024. I submitted all the required information online, including the relevant details of my former employer, just as I had done during my initial application for conciliation. The process was followed correctly, and I ensured that every field was completed and documentation uploaded as requested by the online system. However, to date (April 2025), I have received no feedback, acknowledgment, or hearing date from the CCMA. I find this lack of response extremely concerning, especially given the importance of these matters to the lives and livelihoods of individuals who rely on the CCMA for fair and timely intervention. I understand that the CCMA deals with a high volume of cases, but the complete silence after a formal arbitration application is unacceptable. At the very least, an acknowledgment of receipt or update on the progress of the application should be provided. My Request: I am respectfully asking that the CCMA Cape Town: 1. Provide a clear update on the status of my arbitration application submitted on 8 December 2024. 2. Improve communication with applicants using the online system, especially in confirming receipt and outlining the next steps. The CCMA plays a vital role in upholding workers’ rights in South Africa, but experiences like this undermine confidence in the process. I hope to receive the necessary feedback soon so that I can proceed with resolving my case.
0 replies
12 months ago
Disappointed in DebtBusters’ Lack of Accountability and Failure to Action My Request
I signed up with DebtBusters for debt review at the end of May 2024, trusting them to assist me in managing my financial obligations during a difficult time. Unfortunately, my experience has been deeply disappointing due to a critical error on their part that has now left me with a defaulted account and accrued interest. In July 2024, I lost my job and immediately notified DebtBusters of the change in my employment status. I formally requested a payment holiday for July 2024 only, explaining my situation and qualifications in a sworn affidavit I submitted to them. Despite this temporary financial setback, I continued with my debt review payments from August 2024 onwards without interruption. On 24 July 2024, I emailed DebtBusters specifically instructing them to proceed with submitting a Form 17.3 to inform my creditors of my temporary change in financial circumstances. However, DebtBusters failed to act on this instruction. As a direct result of this inaction, ABSA, one of my creditors, was not informed of my situation and has since terminated the debt review arrangement on my account. My account with ABSA is now in arrears, and they have begun charging interest, which could have been prevented had DebtBusters followed through as instructed. I trusted DebtBusters to handle my debt review process with professionalism, empathy, and care. Instead, I feel let down at a critical moment when their support was needed the most. Ironically, despite their failure to support me during this period, DebtBusters continued to deduct their monthly admin fees without fail. My Request for Resolution: I am calling on DebtBusters to: 1. Take accountability for their failure to act on my instruction to submit Form 17.3; 2. Engage with ABSA directly on my behalf to explain the situation and request that the interest accrued to date be reversed; 3. Have me reinstated into the debt review process with ABSA – the only creditor this applies to. Until this is resolved, I cannot recommend DebtBusters to anyone seeking assistance with debt review. Clients deserve a debt management partner who acts with urgency, professionalism, and accountability – especially during times of financial hardship.
53 replies
14 months ago
Still Taking Subscription Fees after confirmation of cancellation 1 month later!
I cancelled my monthly subscription to transunion and received confirmation from them on 13 January 2025 that my ongoing subscription has been cancelled. However, I woke up on the morning of the 15th of February to see that transunion tried to take money off my account again and because there were not funds, the debit order bounced. And this has now resulted in my bank account being charged with R108 for the debit order that bounced and this debit order should have never gone of. I need Transunion to please explain this as my subscription was cancelled as per email confirmation on 13 January 2025, how is it that are you trying to take funds when you shouldn't. In addition, I expect reimbur*****t from as you tried to take funds when you shouldn't have and as result I am charged additional bank charges when I should not be. I want my refund of R108 please and confirmation that all services are cancelled. You should not be taking any money from as I requested that I don't need the service anymore.
106 replies
15 months ago
STILL WAITING ON REFUND - CALL CENTRE ATTITUDE IS TERRIBLE!
We returned all of our items that we wanted to refunds on 7 January 2025, physically make 3 trips to return the items to ensure it was back at the store (Leroy Merlin Fourways) immediately. We were advised that the refund would be sent to head office and processed accordingly. I called Leroy Merlin yesterday and was informed that the refund was made and that proof of payment be sent. As of today, I have not received any proof of payment. I then called Leroy Merlin again today and spoke with a consultant that had zero assistance or energy to assist me with my query and I was told my refund was not done yet and that the Finance team was not in today. I quite frankly don't understand how for a large retailer the finance is not in...I would request an urgent update on the status of my refund as I should be received it this week. It should only take 5 - 7 day workings days at maximum. You now have the furniture back and are withholding my money.
109 replies
15 months ago
Debt Review Cancelled - Extenuating Circumstances (1 Month)
I just would like to post a review and request contact details for ABSA Distressed Customer Solutions as I would like to reach out to them via email and phone. I noted that my debt review was cancelled unexpectedly after 1 month of missed payment due to loss of work. But subsequently after that monthly commitments have been made.
56 replies
16 months ago
Driver says he called but no call recieved
I placed an order on Afrihost and my router was supposed to be delivered yesterday. I checked with Afrihost and i got informed that they attempted delivery and called but I never recieved any call or message at that time stated. Normally I experience drivers messaging you or you receive a notification that your delivery is on route. It is urgent and I need this to be delivered today. Not impressed with this service as this is supposed to be a same day delivery.
56 replies
19 months ago
Great Service, Great Quote
I would like to Sindi Zungu for providing me with good experience on getting my quote from Outsurance for my motor Vehicle. She tailored the comprehensive cover needed to my needs and expectations and not compromise at all. Great and outstanding service. Please keep it up!
53 replies
22 months ago
ESIM Issues
I went into the Vodacom Tygervalley store on 9 June 2024 @ around 12:30 to convert my physical sim on my contract I have had for years to an E-Sim. I was informed this process would take about 3 hours. I then received the QR code via email but never received a confirmation code. I proceeded to go to the Vodacom Tygervalley Store twice on Monday 10 June in the morning @10:00 and again the afternoon @14:00 - I was told I would receive an email later that day at 17:00. But again nothing ever was received. I proceeded to now go again to the Vodacom Store in Tygervalley today on 11 June (now the 4th time) @11:30 and was informed after doing security checks that my esim would be ready in 3 hours - Again nothing. I don't understand what is so difficult about this process? I now have been without my primary number for 2 whole days and it doesnt seem like Vodacom is doing anything to assist in resolving this issue
106 replies
27 months ago
Shower Enclosure - Panel Implodes
We purchased a shower enclosure from CTM on 31 January 2024 (@Northgate branch in Cape Town) and this item was delivered by CTM as well. The Shower Enclosure remained in the box in an upright position until installation was going to happen on 8 February 2024. Upon taking 1 of the 4 panels out - This completely imploded and broke into multiple pieces as soon as it was removed. This is effidient of a defect in the panel itself because the protective edging was still on the glass and the multiple pieces of shattered glass still sitting within the protective black edging. This is completely unacceptable quality when I pay R4,799 for a shower enclosure. Now I am sitting with 3 out 4 panels with an incomplete shower and at no fault of the installer
58 replies
Review Distribution
5 Star
2 (4.651162790697675%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (23.25581395348837%)
1 Star
31 (72.09302325581395%)