WJ
Wellington J
Active since Jul 2015
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
MTN consultant incompetence
In September we went to the MTN store at the Walmer Park shopping Centre, in Qheberha to choose a new contract for my husband and I. The consultant told us to expect a higher bit the 1st month for the pro-rata. When the invoice came, it was much higher than we expected... We went back to the shop only to discover that there is a R150 charge for each phone for upgrading! We spoke to the manager/supervisor, who called the consultant. She admitted that she told us that "the invoice will be a bit higher" without any mention of the R150 per phone. We have strongly requested that this fee be wavered, as my husband being a pensioner, we would have never taken the upgrade had we known about the extra fee! The supervisor told us she lodged in a communication, and there is no guarantee that the amount will be s****ped. It is absolutely disgusting that the incompetence of one consultant might lead us to fork out money that we never agreed on, just because she did not do her job properly!
0 replies
19 months ago
DO NOT BUY Russel Hobbs!
March 2023, I bough a steam iron from P&P Hyper in Qheberha. On Monday 30 September 2024, the iron tripped our meter, stopped working and started leaking. We took it back only to discover that the 2 years warranty were on condition that we register the appliance online, which 1) was never told to us at the shop, 2) is written in a tiny font on the box! If one askes thousands of consumers, they will all agree that none reads the boxes, especially the tiny print. Russel Hobbs is so unsure of the quality of their products that they hide behind small print! , as opposed to other brands that either give a straight 2 years warranty or 2 years guarantee. That is one brand that I will never spend a cent on and I will make sure to warn all my family, friends and larger circles NOT TO BUY Russel Hobbs.
53 replies
23 months ago
Shame on you Vodacom! This is called *****!
I write on behalf of a senior lady in our church. In 2021, she signed up for a contract to Vodacom. It was a 3 years contract taht included a wifi modem and a laptop. When she tried to set-up the laptop, she discovered that it was faulty.... when she contacted the customer care, they were rude to her and did not help. They asked her to send a letter, which she did and then...nothing. Up until now, the matter is unresolved. When she visited a local Vodacom shop, they told her they received several complaints about the laptops in this particular offer, but they could not help her as she needed to deal directly with Johannesburg, according to them. Vodacom still debits her account for a service that she did not receive. Shame on you Vodacom! This is called *****!
106 replies
78 months ago
Greenacres shopping center turned into taxi rank
The Greenacres shopping Center in Port Elizabeth has officially become a taxi rank! they are allowing taxis to stand at their entrances and call out for customers, without any respect to the shoppers, thus causing blockages at the entrances ant total chaos. They do not respect any other vehicles and behave like it is their own territory! One day I was there, a taxi came speeding through one of the parking aisles and almost hit my 10 years old son! When my husband contacted the management, they never called back and the person he spoke to was totally uninterested in our complaint. This situation would never be allowed at any other shopping center in Port Elizabeth...… Will they only act when someone dies because of the taxis?????????
0 replies
123 months ago
Pick N pay wrong price policy
I went two weeks ago to buy groceries from my regular P&P shop. At the tills I noticed that the price of one of the items was much higher that the price that was on the shelf. Upon calling the manager, he went to see and said that he could not give me the item as per the price tag, as \the bar codes were different\" . He totally refused. . It was a product's price and the staff had put a product from another company under it (viennas). I called the customer care centre and they said it was the company policy that if the bar codes are not similar they do not give the customer the lower price. I found that quite unusual as I had some similar incidents with Checkers/Shoprite and Spar and they IMMEDIATELY WITHOUT A WORD gave me the items for the price on the price tag! I tried twice to talk to the EC Customer Service Manager to clarify this, each time he was not at the office, so I left my name and number, but he never contacted me.<br> Why must the customer pay for the mistakes of their staff? how many people paid more because the staff members have put the wrong price?an then they refuse to give it at the indicated price???BAD CUSTOMER CARE POLICY!!!"
75 replies
131 months ago
Huge amount in billing all of a sudden
It all started when our phone went to be repaired (was still under guarantee), when it came back, the data was finishing after a few days. When we complained, CellC could not find a reason, told us to buy data. We replied to them that we had the contract for 10 months already, it never happened before and our usage has not changed. Not having any answers for us, they then told us we were put on the wrong plan, that we must change the plan, which we agreed on, hoping it would resolve the problem. Last month our bill was more than double the amount we have been paying so far. When we contacted CellC, they told us that it was the result of the change in the plan (if it was charges-related we were never told about them, the change was supposed to bring down the bill not up!)... which is not convincing at all, because for the first 10 months or so of the contract (since June 2014) our bill was stable and our usage the same......they cannot answer us in this regard, .....we do not know whom to go to to resolve this matter and seriously thinking of moving to another service provider once the contract is finished and discourage friends and family to go to CellC.....
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)