NE
Nikiforos E
Active since Jul 2015
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
World-Class Service from Direct Deals
I recently had the pleasure of experiencing exceptional service from Direct Deals. The response time was incredibly fast, and the level of assistance was top-notch. It's been a long time since I've encountered such outstanding customer service.
0 replies
34 months ago
MTN to delivering on paid service
below is my mail sent to customer service for an update but no response. I hope this email reaches someone who can help resolve a persistent issue that I have been facing for over a month now. I am extremely disappointed with the level of service I have received thus far, and I urgently seek your intervention to rectify the situation. To provide some context, I recently obtained a new SIM card from MTN with the intention of activating it for my new contract. However, despite numerous attempts, the SIM card remains inactive, rendering my new contract useless. This ongoing problem has caused me significant inconvenience and financial burden, as I have had to resort to using an alternative service provider to contact your call center due to the extended wait times. I have diligently followed the prescribed procedures in order to resolve this matter. I have contacted your call center multiple times, and each time I have been informed that the SIM card has not been RICAed. However, I have also visited an MTN store on several occasions, and they have assured me that the SIM card has indeed been properly registered and activated. This conflicting information has only added to my frustration and confusion. In addition to the conflicting responses, I have opened multiple tickets to escalate the issue and seek resolution. Unfortunately, none of these tickets have yielded any significant progress or provided a satisfactory solution. This lack of action and the prolonged delay in resolving the problem are indicative of a service that falls far short of the world-class standards I expect from MTN. As a loyal customer who has faithfully paid for the new contract that I am unable to utilize, I demand an immediate resolution to this matter. I have already incurred substantial costs by having to contact your call center from an alternate service provider due to the extensive waiting times. This situation is simply unacceptable, and I insist that the necessary steps be taken to address the problem promptly. I kindly request that you assign a dedicated representative to investigate and rectify this matter urgently. I expect regular updates on the progress and a definitive timeline for the resolution of the issue. Furthermore, I request a full refund for the period during which I have been unable to use my new contract, as well as compensation for the additional expenses incurred due to the need to contact your call center via an alternative service provider. I trust that you will treat this matter with the utmost urgency and ensure that appropriate action is taken to restore my faith in the quality of service provided by MTN. Failure to address this issue promptly and adequately will leave me with no choice but to explore other options and escalate my complaint to relevant consumer rights organizations. I look forward to your immediate attention and a swift resolution to this matter.
0 replies
59 months ago
SA Digital Village Poor Service
I have had SADV for sometime now i will strongly not recommend them to anyone there is isssues with the fiber. The line was down from 01:49 20-06-2021 i assumed that it was just routine maintenance or a technical issue that will be sorted, so i was clearly wrong. It has now been a day and still not resolved i have called about 15 times today and every t8me i get a different lie. I am really not going to go into all the lies but the phone has been dropped in my ear over and over because i ask different questions that is poor customer service i have spend more that 3 hours waiting for my call to get to a operator. I promise i will be moving to a different provider.
212 replies
63 months ago
Vodacom failed to cancel my contract.
Vodacom is so terrible I have cancelled my Contract during lockdown over the phone. I called Vodacom head office due to me not getting thru to a call centre agent. they informed me that my contract is closed. I then received a debit order again after I cancelled the contract. I call once again this time I did manage to speak to the call centre. but wow nope my account got debited again. so I cancelled my debit order by the bank. now Vodacom is telling me that I need to pay for the last 2 months. how can I still pay while I cancelled the contract!!! I have spent 2 hours trying to speak to them today and then the phone drops as soon as they speak. Vodacom you are the leaders in SA on the network I really do not understand how you work. this is poor service and really people note that Vodacom will sell you a contract but if you feel that you what to cancel it you will have more issues then buying a house or fixing a broken-down old car. Vodacom stop stealing from people !!! i am telling you now Vodacom will never reach there coal plan for 2025 and will never be world class.
112 replies
82 months ago
Poor Poor Service from Intec missing payments on my statement
INTEC Collage has no customer service. i have been trying to get a issue resolved. This is how this is busy unfolding. i am currently under debt review so i receive my statements from debt rescue every month. this month i received my Intec statement i then picked up that Intec received payment last in Feb 2019 were its now Jul 2019. i then called Intec to confirm the last payment that they got and told me that is was indeed in Feb 2019, then told me not to worry they know that i am under debt review and that the payment will be made. but on my debt statement payments have been make every month. I called debt rescue, they told me all payments have been made as per the agreements. Debt rescue then send me all the payments on the account. when i looked closely to both statements i picked up that from 2016 here and there is payments that is missing on my Intec statement. they told me that debt rescue changed ref numbers but they never did the told me that they get a once off amount from debt review monthly an that is were the problem was. i do not know! my amount was outstanding of +-R1500 but only to find out that Intec needs to pay me R1303 that i have been overpaying. but it have not been an easy road to get here if you call Intec they transfer you to every department i think i even go transferred to security at the gate i have spend more that 4 hours on the phone and endless emails. i found an employee that started to assist me but i need to call everyday to an update but most of the time the person is not available . today the is been from 2 weeks now and the issue has still not been resolved. i feel that Intec was steeling from me if it was a finger issues that person that is working with this needs more training. i am not happy with customer service i think intec must re look at their customer service mission statement. i called again today it took me 20min to get hold of the correct person i then told me that this is day one of the request for my refund. WOW super service World class!!
0 replies
131 months ago
NO RESPONSE FROM RCS BAD CREDIT
Good day I am having problems to get my name cleared but I am getting no response from RCS EDC department if I call I stay half of the day on the phone if I get to a person to assist me they say the will send me a letter and that it will take 21 days to be resoled but it has been 2 months now I don't know what to do I need my name to buy a car but now I cant do anything. I what to scream. please I need assistance. this is really poor service as to RCS is a big company and is not complying WITH CUSTOMER SERVICE
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)