DM
Dineo M
Active since Jul 2015
22
Reviews
0
Industries
Reviews
22 reviews15 months ago
Worst customer service ever, deserves no star at all.
I must express my frustration at the difficulty I've encountered in trying to reach them. I am from a public institution that has contracts with them, My attempts to visit their head office were unproductive and were not let inside their offices but turned away from the gate, and despite sending several emails since December, I have only received automated responses that do not address my needs. This lack of communication has made managing the Telkom account for the institution a challenging and disappointing experience. It is disheartening to feel that our account has been overlooked. We have several contracts that are now overdue and require urgent attention. Specifically, we wish to upgrade certain contracts. This process was intended to be completed by February, but due to the lack of support, we are now at a standstill. The absence of contact or guidance regarding potential new products has led us to feel that our account holds little priority with Telkom. We kindly requested their immediate assistance with the following: Information on new packages, including data-only options. Their contact details, including phone numbers for both mobile and landline communication, to ensure more convenient and direct communication going forward. We even considering porting to other networks.
0 replies
33 months ago
PATHETIC
My parcel was sent out on Monday and returned to the hub on Thursday, during this entire period I did not receive any notification of my parcel having arrived at the locker. When I sent an email they told me that they will resend the parcel, parcel was indeed resend on Friday. I finally received notification, I went to the locker and the pin was invalid. I tried getting help on WhatsApp, email on the site and I could not be helped. I waited at the locker for an hour like a fool, wasted petrol money, had to buy nappies as nappies are in the package I’m expecting. I even downloaded the app, what a waste of money ( petrol and data for downloading the app) I will delete this app as it has proven to be useless AND I WILL NEVER EVER USE PUDO AGAIN.
0 replies
46 months ago
Been scammed by ubereats
I placed an order through @ubereats, it was with KFC R101 Pretoria. On the address I wrote the building name, streets, and coordinates to make delivery smoother and I also paid attention to my phone. The driver then said he has arrived, I went to the gate as I opted for meet at the door. I messaged him that I’m at the door and he is not there, I was getting messages that he is trying to get a hold of me but he did not call. The timer started, I proceeded to ask him if his exact location, the building name etc he was at the wrong address. I checked his address on maps and he was 500m away from me, he then send a photo of the drop. I told him it is not my door step, I then requested a call to him. He told me that ( after having dropped and send me a picture that he is on my street pretorius coming to me, he requested my numbers that I provided but he did not call me. I requested 3 call to his but he never arrived with my meal and my account was debited and I was told I will not be refunded. Our chat clearly shows I was attentive to the phone, directions were clear, he said he is coming after having “dropped” my meal at my “door step”. How does it work? Are we now cash cows? Getting debited because he had to deliver another order? Did I just buy a meal for someone else to enjoy? What investigations we’re done to come to the conclusion that I will not be refunded that I should reorder? The door step looks like Tshwane University of Technology while I stated Tshwane North TVET college Central office. Why must I pay for his mistake? 1. Selemani Nurdin (driver) was really terrible in his communication, I’ve never had to deal with such. 2. Since my account was debited before receiving my meal, I immediately removed my banking details. Clearly once payment has gone through no one cares. 3. I will no longer use the app to buy, or buy another KFC at that particular store ever again. 4. This experience I will tell it to anyone who cares to listen, no one will use the app or buy KFC in presence before I have relayed my experience. KFC ruined my Monday not only for me but my colleague too ( 4 July 2022).
0 replies
46 months ago
Taken for a ride
I placed an order through @ubereats, it was with KFC R101 Pretoria. On the address I wrote the building name, streets, and coordinates to make delivery smoother and I also paid attention to my phone. The driver then said he has arrived, I went to the gate as I opted for meet at the door. I messaged him that I’m at the door and he is not there, I was getting messages that he is trying to get a hold of me but he did not call. The timer started, I proceeded to ask him if his exact location, the building name etc he was at the wrong address. I checked his address on maps and he was 500m away from me, he then send a photo of the drop. I told him it is not my door step, I then requested a call to him. He told me that ( after having dropped and send me a picture that he is on my street pretorius coming to me, he requested my numbers that I provided but he did not call me. I requested 3 call to his but he never arrived with my meal and my account was debited and I was told I will not be refunded. Our chat clearly shows I was attentive to the phone, directions were clear, he said he is coming after having “dropped” my meal at my “door step”. How does it work? Are we now cash cows? Getting debited because he had to deliver another order? Did I just buy a meal for someone else to enjoy? What investigations we’re done to come to the conclusion that I will not be refunded that I should reorder? The door step looks like Tshwane University of Technology while I stated Tshwane North TVET college Central office. Why must I pay for his mistake? 1. Selemani Nurdin (driver) was really terrible in his communication, I’ve never had to deal with such. 2. Since my account was debited before receiving my meal, I immediately removed my banking details. Clearly once payment has gone through no one cares. 3. I will no longer use the app to buy, or buy another KFC at that particular store ever again. 4. This experience I will tell it to anyone who cares to listen, no one will use the app or buy KFC in presence before I have relayed my experience. KFC ruined my Monday not only for me but my colleague too ( 4 July 2022).
0 replies
53 months ago
bad customer service
I ordered through UBEREATS, my food was not delivered and I later saw a debit on my account. I called to store to enquire about my order, The person who answered was rude, did not want to call the manager and hung up on me. I called three times until i spoke to someone who would not give their name properly but I think his name is Kenny or something like that. He was rude, and told me off and would not assist, also hung up on me. The fourth time another lady answered and before i could give my order number told me they don't have it in store then hung up. The service was poor and they surely made it a point that i know that my money is worthless to them, and i will never order from them again. i regret the time wasted.
53 replies
54 months ago
Worse than service delivery
Good day I have noticed that every time my account gets disconnected mid-month I have to pay the reconnection because for some reason you cannot see my payment. I normally do not get a statement but what concerned me was the fact that every month I do not pay the same amount for a prepaid service. I tried the debit order but you still debited more than any package you offer and id be left with bank charges of reversing the amount because again you would never refund me. I finally received my statement and noted that 1. 30 July to 29 August 2021, you reconnected my services twice and only reversed 1. Furthermore, you charged four Access fees. 2. This month November, I have been disconnected twice, meaning reconnection fees. I have not been reconnected although I have provided proof of payment. 3. Yesterday 08 November I was told that I did not pay the money required, meaning they have charged me more even though I paid the amount your bot gave me. 4. I tried using ABSA to ABSA when making payment but its all the same, a different bank also the same. 5. Today 09 November your bot told me that the payment I made in October will take 24 – 48nhours to reflect. 6. Please I need my monthly statements send to me because ive always paid for reconnections that were not my fault and accepted apologies BUT nothing changes.
159 replies
56 months ago
WASTE OF MONEY
I bought a cell phone through Takealot, the first one did not even last 6 months and I had to return it. I still had faith and trusted the brand I took the same phone again, it broke and has left me very frustrated. I'm trying to budget money for another phone within 12 months, I have been ripped off.
0 replies
57 months ago
RIP OFF COMPANY
My story is too long to write or neither do I have the strength to go through it all again. I was cut off, they could not access my payment, did the whole song and dance emailed the proof You haven’t assisted anything. Your list of demands. 1. No payment is reflecting, send proof. ( I did) 2. We need a bank logo, reference etc ( I resend according to your specifications) 3. We will reconnect your your viewing( you did and deactivated again) 4. Your decoder is faulty. ( it’s not, got it checked) 5. Your payment is not reflecting ( we’ve already addressed it with the sending of proof of payment) 6. Send the reference for the email you with proof of payment ( I did that) 7. Received an email that I’m connected that was on Saturday, today I’m deactivated again. What do you want? How exactly have you assisted me?
53 replies
57 months ago
BAD SERVICE
Payment was made does not reflect although it’s the same bank, I’ve sent proof of payment, 48hours has passed and it is still not reflecting. They are useless, at first they said it does not reflect , I sent proof then they said my decoder is not functioning well should have it checked out. Now payment again is not reflecting. A BUNCH OF LOSERS. I want to cancel subscription.
53 replies
66 months ago
BAD CUSTOMER SERVICE
I went to an ABSA branch on 29 October 2020, I unfortunately visited the Centurion mall branch. I have been trying to open two megaU accounts for my two babies, on two previous occasions on consecutive days the bank was offline. I still persisted on opening accounts, I got inside the bank around 14:10. 14:30 I was with the consultant as it was not full, two people in front of me went by very quickly. I started all the documentation, it was previously checked when the bank was offline. Needless to say I left the bank at 17:20,The only thing I did at the bank was to open two accounts. Every visit to the bank is a disaster, I have always had bad experiences with long queues etc . This time during the transaction the computer started a download, I had to wait because the computer could not be switched off or the download postponed. The consultant could not log into another computer as well, by that time I had only managed to open one account and I could not leave without opening the second one I WAS STUCK. After having waited for the download to be done, it was on and off with the second account it did not even have verification that the FICA was successful or not. I tried to link the accounts to my banking app and cards and there was error messages on that as well. To this day I do not know why I put up with ABSA so much, the same thing happened when I tried to link my credit card, to this day it is not linked and I will not go into the branch and put myself through the horrendous process again. As it stands I want to cancel all my cards including my kids, banking is not simplified for me with ABSA. I did not sign the kiddies contract, I have not deposited their allowances because I am just not sure about ABSA's services anymore. I have anxiety when I have to go to the branch. The last experience left me livid, I had planned to not spend more than 3 hours in the branch hence I was always checking the time, I ended up having to pay the parking that was not even part of my planning considering i only had two people in front of me and one was send to the tellers.
56 replies
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
1 (4.545454545454546%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
19 (86.36363636363636%)