TQ
Thandeka Q
Active since Jul 2015
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Postbank *****ing from OLD Age Grants recipients. Appalling service.
My mother Chongiwe Qangule did not receive her June and July Sassa Old age Grant. And when we inquired with post bank we were told there was a **** going around with Postbank customers which commenced in June 2025. We live in Cape Town and we were told that the fist June grant was withdrawn in JHB and the July one withdrawn in DBN. We received ***** reporting forms and were told to go to the SAPS to get them certified and emailed to postbank. We did that on the 25th of July 2025. I sent an email and a follow up email three days later and received no response. We cancelled the old card and they gave her a new one where we were able to withdraw her August grant. Now this morning on the 2nd of September I went to withdraw her September old age grant only to have the transaction declined. I called Postbank where I waited 30 mins to speak to a consultant who told me since there was a ***** report on the account I had to call their ***** line on 051 411 1179 and 054 411 1152 to which these numbers ran unanswered. I went to their facebook page and also sent an email this afternoon to their customer care and ***** department and still no response. Their service is appalling especially when the poorest of the poor cannot get their State funds due to PostBank's incompetence. They not reimbursed my mother for her ****** funds now they have blocked her account. How is she supposed to get her money now/
0 replies
14 months ago
Appalling service from City of Cape Town.
We have a water leak in our property at 3240 Steve Biko Crescent, Samor Machel, underneath our water meter. Water is gushing out the into the street. We have been waiting for over 3 weeks for city of Cape Town to come repair the leak. I have been emailing, calling, whatsapping and also sending smses still to no avail. I first reported the leak on the 19th of January 2025. I received a reference number : :9119098069 . Upon following up again I was given a service number: 1021745471. Still I received no further communication from the city. I followed up again on the 5th of February and I got a response saying the matter has been for a follow up with the branch manager. I got no further response. I then sent another sms and whatsapp on the 7th of February, still nothing. I also sent an email on the 7th of February and still no action. This is appalling service from the City of Cape Town who would like to have us believe they pride themselves on quick and efficient service delivery. They advise us to use water wisely however when there is a water issue where water is wasted , every effort to get them to attend to the issue seems to fall on deaf ears. I have no idea what next to do when the people who are responsible for fixing the issue are nowhere to be found.
0 replies
21 months ago
Pathetic Service over a week waiting for my purchase
I made an online purchase for a heater at the Makro website on the 11th of July 2024. Today is the 19th of July 2024. The estimated delivery of the item was 2-5 working days the last day being the 17th of July 2024. I tracked my order on the Makro site on the 16th of July 2024 and it still showed as an order confirmed no progress of it being packed or shipped. I then called the call centre and the consultant advised that he also saw it as confirmed and he would escalate the matter and I will get my order by Thursday latest. I waited and Thursday came. Still no delivery of my order. I called the call centre again around 10 am and I was advised that it will be escalated and I would get feedback via email during the afternoon regarding my order. I then sent an email to Makro online and I received a response from their agent Lucky Mlotshwa who advised that my complaint has been sent to the relevant department and I will get feedback. this was at 10:15 am. Its a new day and I have yet to receive my order or any feedback from Makro. This is a Pathetic service. I tried to track my order again this morning and still no movement. It is winter and freezing, I bought the heater because I did not want my elderly mother to suffer from the cold however now that is exactly what is happening due to Makro's pathetic service.
58 replies
25 months ago
Appalling service still waiting for my double charged refund
My name is Thandeka Qangule and my GAME account number is :0005022190309223867. On the 25th of March I made a payment through the Game App for my Game account for an amount of R1128 as I wanted to settle my installment. I called RCS to confirm payment made. They requested me to send a whatsapp of the proof of payment to which I did. I received a confirmation sms in the after to confirm and thanks for the payment received. To my surprise on the 26th of March a debit order for R1127.59 went off my account. I again sent a whatsapp along with a prof of both payments to RCS with no response. I sent an email and I received an automated response. On the 27th of March I sent an email again to RCS requesting a refund of the second payment. I again received no response. I then called the call centre and was advised to email their refunds department and payments department. I did that . Did not get a response. I have sent another email this morning and still not received a response. Their service is appalling. I need my money back in order for me to pay my other accounts.
583 replies
34 months ago
CITY of Cape Town's Electricity Fault reporting department is pathetic
We have been without power in our street for over 2 weeks now. We lost power on the 27th of June in our street. We emailed, smsed, and phone the city of Cape Town on a daily basis and always received the same automated response of them being inundated with loads of reports due to weather conditions. After 10 days of being ignored, they finally sent people to have a look at the problem last Friday the 7th of July 2023. We again had the same electricity fault on Sunday the 9th of July. We again reported the fault. We received a response Monday morning from a Jade Hawyn who advised a team had been dispatched to our area. Nothing happened on the 10th of July. I again sent a report request on the 11th of July and had to provide the same info of where I reside and I was given a reference number. Last night one of the electricity power poles caught fire. The City OF CAPE TOWN still has not arrived to have a look at the problem. I reside in Samora Machel. The CITY of CAPE TOWN does not care about its lower-class citizens. I shudder to think that residents in the more affluent areas receive the same lack of care and service. We pay for electricity just like all the residents in Cape town and our plight should be given the same urgency. DO BETTER Geordin HILL and employees. Treat everyone equally
300 replies
35 months ago
Viya is awesome
I love Viya, They made my online holiday booking experience so easy. I loved how I can talk to someone on the phone anytime I need to . Thank you Viya.
53 replies
66 months ago
Bad taste left in my mount.
I bought roasted chicken pieces for my work lunch break. I went back to the office to have my lunch. On my surprise the chicken was off. I now wasted a whole 30 mins drive and R45 as I am unable to eat the chicken bought at Pnp Steenberg.
168 replies
66 months ago
A lot of improvement is needed
I took my car in for a service about 2 weeks ago. Positives: I appreciated how organised the staff was with regards to making the booking. They informed me about the earlier available date . When I arrived at the building, they already had my car details form handy . They were on the ball with updating me about the status of the process . They call to advise about my coolant leak that they noticed and could replace for over R3000 . I declined the replacement. They call to tell me my car was done and I went to fetch it. When I got to fetch the car they advised that my mounting also is broken and needs to be replaced. I asked if they can send me a quote on fixing it . Negatives: I have still yet to receive a proper quote on fixing my engine mounting or fixing the coolant. I never got a proper detailed worksheet on the status of my car parts such as shocks, breaks, etc . The service booked is stamped, however it does not indicate whats service was carried out . I do not think I will be taking my car here for a service again .
0 replies
130 months ago
Debited on wrong date, will not pay bank penalty
Telkom Mobile debited my account on the 24th of July although the agreed date IS THE 25TH . I did not get an sms or an email to warn me of the debit going off on the 24th of July. I was charged R115 for a returned debit order by my bank . I called their customer care line on Monday Morning. I was given a case number and told I will be called back with feedback within 72 hours. 72 hours have passed and I got no response. When I called again this morning I was told that the query was still in the queue and has not yet been assigned to an agent (pathetic ) I was told the manager will call me back in 2 hours to resolve the matter , still no response. This is unacceptable service as I did not break the contract and should not be liable for the charges. Waiting for a response. and my money back as they debited my account today .
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)