CM
Charlotte M
Active since Aug 2015
10
Reviews
0
Industries
Reviews
10 reviews17 months ago
Amazing Consultant
I was assisted by Norah Ma***o on Monday after I struggled with the previous claim handler for over weeks to respond to my queries. Norah reassured me that by Thursday my claim will be completed. She kept her word. I thank her. She is polite and professional. 1st for women is blessed to have her.
71 replies
17 months ago
Amazing consultant
I was assisted by Norah Mafikeng on Monday after I struggled with the previous claim handler for over weeks to respond to my queries. Norah reassured me that by Thursday my claim will be completed. She kept her word. I thank her. She is polite and professional. 1st for women is blessed to have her.
0 replies
19 months ago
Nissan *******
I paid deposit of R150 000 to Morgan Nissan Welkom on 26 September for 2024 Expander Car. I cancelled the deal on 27 September 2024 as I wanted another car. However, when I requested my deposit, they said they can only give R140 000. I refused profusely. I want my full deposit of R150 000.
53 replies
19 months ago
Unreliable insurer regarding claims
I’ve lodged fire claim for household contents with FirstForWomen. First for women appointed AllSure to do cleaning at my house. AllSure came to clean on 4 July 2024. After cleaning , AllSure were unable to clean the queen bed and the bean bag. AllSure said they would report it to FFW. AllSure was supposed to leave with TV, dvds and decoders for testing but they informed me that FFW didn’t say they must leave with it. I have been emailing Chris Olivier to update since 6 July and he only rep**** to me on 29 July. He stated I must take the equipment to testing centre in Bloem. I responded that I couldn’t find place in Bloem but he hasn’t responded to my emails since 29 July. I’ve been calling the call centre ever since then until to date to ask them Chris to respond to my email. When I called the call centre, they told me Sphiwe Dlamini is in charge of the claim. I have emailed this person numerous times and I called the call centre and she doesn’t reply. I’m so disgusted by the service I received from FFW. I’m more disgusted with Sphiwe Dlamini whom has never contacted me after the call centre agent left many messages to contact me
53 replies
21 months ago
Over 10 months logging claim but not helped
I logged a fire claim with BetterSure on 28 September 2023. I have been struggling to get them to finish repairing the house. They finally completed parts of the house after 10 months. They still need to buy the kitchen sink and install. However, I emailed Sylvia Chauke on 27 June 2024, to assist with the kitchen sink but she doesn’t respond to my emails. It’s been over a month waiting for them to respond but she is not appointing a service provider. I’ve been calling and sending emails to BetterSure but with no effect. I’ve been struggling for over 10 months for them to complete my house. Sylvia Chauke was supposed to help me but she is ignoring me. I’m so disappointed in Bettersure.
56 replies
31 months ago
Good insurer
My house burned and within 2 weeks of the incident, they managed to pay out the claim. Even their external and internal assessors are helpful and kept me updated with the claim. Thank you
131 replies
31 months ago
Frustrated policyholder regarding claims
My house burned on 2 September 2023. I’ve submitted the claim however Bettersure provide the worst service ever. They only brought in external assessor after 2 weeks the incident happened. They appointed an internal assessor( Kaylene Brown) 3 weeks after incident happened. They promised me an alternative accommodation 3 weeks ago, even until to date they haven’t arranged. I constantly call every day with the queries, no one is willing to assist. I don’t know what is the update on my claim. They have the worst communication ever. I sent them required documents, only they acknowledge them a week after I sent them. I’m so frustrated because I’m living in burned place with no electricity. Today is 28 September and nothing is being done to fix my house. I’m disgusted by their service
187 replies
58 months ago
Corrupt financial system
Cartrack called me in January 2021 to inform me that they couldn’t withdraw their monthly premium on the 25th like they did with previous months. I told them I had money in my account that they should try again to debit it. After some attempt they managed to debit the account. In February 2021, they called again with similar problem and I told them to debit it again and it went through. I went to my bank to ask if there’s problem on their side but they said Cartrack are authorised to debit from my account. I find it strange that all my debit orders are going through except for Cartrack. In March 2021, the same problem occurred and on second attempt they managed to debit the account. I got angry and told them I want to cancel the contract. We agreed that they would withdraw R250 every month for next 3 months and I can keep on doing 3 months arrangements with them until my balance is 0. In April, May and June they debited R250. Last week, the Cartrack consultant called me to extend my 3 months and I informed her that they can withdraw R300 for the next 3 months. On 16 July 2021, I received letter from Cartrack that I haven’t being paying since March 2021 and they put my name to credit bureau. I’m so angry because Cartrack is *****ing my name while they busy withdrawing from my account. They have faulty financial system which they don’t know how to resolve.
159 replies
83 months ago
Debonairs delaying to fix my car and rudeness of Debonairs manager
On 4 June 2019, a Debonairs driver crashed into my car while my car was parked. the side mirror of the car was broken. The driver and I went to the Debonairs Willows branch in Bloemfontein. The manager informed us to open a case at police station. I then submitted my ID, repair quotation and case number to Debonairs manager David Danster on 6 June 2019. I have been calling him everyday and his informing that insurance has taken care of it. But it's now the 12 June 2019 and I'm still waiting for my car to be fixed. When I called David on 12 June 2019, he informs me that I should have courtesy car on my insurance and he was rude that he dropped the phone on me. I'm deeply angered by Debonairs not fixing my car because it is such an inconvenience caused by one of their drivers. I'm greatly disappointed at David Danster who was rude and disrespecting towards especially when I have been so impatient. Please do assist so that Debonairs can urgently fix my car. From Charlotte Maile
112 replies
130 months ago
I'm still waiting 8 months later for my claim
I submitted my UIF claims form in November 2014 for unpaid maternity leave in the Welkom branch. I submitted all my documents. I returned to the Welkom branch in January because I had not heard anything from the Labour department. Then I was informed that there are forms missing, which I clearly submitted. I went back to work mid January and then resubmitted the forms. I have been calling since January, but my documents have not been processed. Instead I am being told excuses by the Department of Labour. All I'm getting is 8 months of excuses since I submitted the claim.<br> <br> It is really painful when you see on your payslip the deduction for UIF, but when it comes to the department to payout the fail to do so.<br> <br> Regards,<br> Charlotte Maile
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
3 (30%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
6 (60%)