EA
Eleazer A
Active since Aug 2015
13
Reviews
0
Industries
Reviews
13 reviews19 months ago
Poor systems and response times
We have shifted to online applications in a digital space long ago, it should be faster, however the response time of the TFG group is horribly slow! I app**** online for an application on the 11th September, three months bank statements was sent via email and a copy of ID. The 12th September I received a sms to Whatsapp latest bank statements via Whatsapp or 3 months salary slips which was done on the 12th September. I am still receiving sms's to do the same procedures. Poor systems!
0 replies
33 months ago
SARS pathetic Call Centre Service
Contacted SARS on the 24th July to sort out an issue with my password login details, everything was supposed to be sorted after telephonic call, to no avail. Contacted them on 8th August, after holding for 1h40 for a call center agent to assist the call center agent just dropped the call! The service is pathetic but one's tax can be deducted without fail! Service delivery is non existent!
0 replies
42 months ago
Appalling service and breakdown
The bus broke down, no communication whatsoever, it's as if the passengers are camping outside. The contact numbers, seems useless, as nobody answers. 2 hours later, still no indication when the matter will be resolved. This bus service needs a zero rating. It's pathetic!
0 replies
56 months ago
Unprofessional and rude attitudes
Sadly no provision has been made for a 0 rating. I went physically to make a booking and paid, I didn't have an id and was supposed to get it, I was assisted by this ****y and rude male employee, I decided to book into another establishment as I wasn't impressed with his lack of professionalism. As it was past curfew, I had to wait till the morning, I requested my money be paid back, this same guy had the audacity to ask me , "what's your story!" He than told me to come back at 08h00 when his manager came on duty, at 08h00 I was informed by 2 female staff the manager was off! I insisted to have me transferred to the manager, the ladies told me that she, the manager won't pick up her phone, I insisted they should try, eventually they did, reluctantly I must say, I spoke to the manager, Marion, they indicated, she mentioned she will attend to it by Friday the 2nd September, no response from her at all, I made contact again on the 6th September, she left a voice clip indicating her child was in hospital, and wasn't at work but will revert back to me the next day, never happened! Eventually I said I will post her unprofessionalism on social media platforms, her response was " I will not take your insults or threats, let me make it very clear!" She claimed to be a professional, I indicated as a professional, you keep people in the loop, yesterday I inquired again and requested the owner's email account, she read it never bothered to respond as with the beginning of my communications with her! The lack of professionalism of these staff members and management is absolutely horrific. I will not hesitate to warn people about this poorly mismanagement of this 0 rated establishment!
0 replies
64 months ago
Pathetic attitude of cashier at Sandton City
I went to purchase two jeans at Woolworths Sandton City today at 14h22. I was assisted by the most unfriendly cashier, Constance Tivane. Woolworths pride themselves of being the difference but it seemed as if this cashier was doing me favor by running up a transaction, barely greeted, I felt like canceling my transaction immediately. Teach your cashiers better customer service, it's of paramount essence!
0 replies
67 months ago
No electricity in Grand Central for 2 days, Pathetic!
Last week we experienced a power outage of over 7hours in Midrand Grand Central. Yesterday morning, no electricity from the morning for the entire day!!! This morning still no electricity in the suburb! Water and electricity is an essential, how are we to survive without electricity when No loadshedding are scheduled for such longgg periods!!! It's a fundamental right to have water and electricity! What about our protein and perishables that will go off?? This is unacceptable and damn pathetic!! Sort this mess out in this area as this is happening far too often. I will not hesitate to take this further as I am not paying for losses of my food due to a department that cannot fix their mess!!
0 replies
68 months ago
Rude Cashier
I need to express how absolutely disgust I am with the service that I got at Pick 'n Pay Midway Mews in Midrand, more specifically so the cashier, Palesa Edom. Firstly I arrived at the till podium, no greeting whatsoever, she asked me if I want a bag, my groceries have been squashed, that included garlic bread, mixed with a box of bananaa and other fruit, when I asked her about it she placed the slip on the counter and looked the other way, no acknowledgement, being blatantly disrespectful! As a retail Branch Manager myself, I expect better service in a service oriented business. Pick 'n Pay I expect that this individual should be addressed! If my transaction wasn't concluded, I would have left the store and rather have taken my business elsewhere!
53 replies
70 months ago
Capitec - Pathetic!!
My bank account has been hacked and R5000. 00 was removed out of my account, respective amounts was R3000 and R2000 via a transfer on the 27th of July 2020. I visited Mall of Africa branch and the consultant, Thandekile assisted me, the money has been retrieve by someone the morning apparently at a Capitec ATM. R5000 gone and the bank manager, Shannon Pillay mentioned that no Capitec ATM has cctv cameras! He did however mention that Capitec did everything in their power to protect their customers! Does this mean my account has been hacked due to "my negligence?!" The matter is apparently pending an investigation. My mobile app has been suspended, I have to go into the bank or do atm transactions only! Not just was my account hacked, it's an inconvenience to me as a client! A bank are supposed to protect the client's money as you assume it's safe there! CLEARLY NOT THE CASE! A day later, no courtesy call from Capitec, no other form of any communication regarding a serious matter where R5000 mysteriously "disappears" out of a consumer's account. Disgusted and appalled with Capitec!
159 replies
123 months ago
Wrong order and warm beverages
We ordered a Medium Big Mac Meal and a Medium Quarter Pounder meal, only to found out at home that Observatory Cape Town branch gave one patti on the meal and we ordered 2 soft drinks without ice. Once we got home in Maitland we realised both beverages were warm and not as if we staying miles away from where we bought food but less then 10min drive. An absolute disgrace for a reputable food outlet. Disgusted in service and quality of food.
0 replies
125 months ago
Failure to cancel inquiryi
I have enquired about debt counselling in July 2015 and I was forwarded documentation that I needed to complete and to forward back to RS Debt Force. I did not complete the forms and after my inquiry, day thereafter I got a promotion. I responded to Chantel Walters email, stipulated that I will not complete forms and will not be needing their services. Today I found out that I am under debt review, however all my debits went off as per normal and my one clothing account, I paid cash every month. Sales consultant told me that there's a block and even though my account is up to date, I cannot make purchases. She then put me through to their call centre, where I was notified that I am under debt review and they need a letter now, indicating that I am not under debt review. How utterly unprofessional and embarrassing this situation was! RS Debtforce can't put an individual under debt review without signed documentation plus cancellation email!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (38.46153846153846%)
1 Star
8 (61.53846153846154%)