WM
Wellington M
Active since Aug 2015
15
Reviews
0
Industries
Reviews
15 reviews16 months ago
Terrible customer service
I have made an application at live easy Sunninghill and every time I try to go do the viewing the sales agents aren't there. The email says the working hours are from 8-4. You go there at 8:30 and the security guard literally tells you it's too early they have not arrived yet. When you go at 1pm no one is there to help you. I have gone before and I was asked if I had made an application and I said no, but even then the customer service I experienced was below par. Nonchalant stuff who don't sound like the know about the units enough, it's as if you are doing you a favor by telling you about their units
0 replies
17 months ago
Unhappy customer
Wesbank has debited my account twice. When I was only asked to be debited once, my debit order was supposed to be moved to the 26th and the one on month end should have fallen away. When I try to call the call center it takes forever to get through to any consultant. I have sent emails and tried calling without any clear outcome as to when will this be resolved
56 replies
25 months ago
Unhappy loyal customer
I have recently switched over from a private client to Private Wealth customer and I must say I have not been happy with the service I have been getting. I send emails to my private bankers and barely get a response. Currently the switch has not been done currently where some of the balances don't tie back and no one gets back to me with the concerns or questions that I have
56 replies
34 months ago
Unhappy loyal FNB customer
I am not happy with my current private banker... The previous banker I had never takes my calls... Most of my queries I resolve myself and I want to be changed to a different banker else I am moving my banking elsewhere
60 replies
35 months ago
Amazing service to save the day
The battery on the unit I had bought was not performing optimally. I eventually logged a complain on the Lalela website. I went to the site and got my battery replaced for free since it was within the warranty and Rhys gave me excellent service. He was kind enough to even show me how to maximize my battery life. I would definitely recommend the product, they just need to work on their response time for customer complaints
0 replies
35 months ago
Lalela inverter disappointing
I am so disappointed in the product. I bought the inverter in December and Under 6 months the battery life has started deteriorating. I can only do less than hour of TV time and plugging in my laptop. I have sent an email and have gotten no response from the team. Its highly disappointing to buy a local product and get such terrible service.
0 replies
45 months ago
Wesbank unethical practice
I have been trying to cancel my service plan and dent and scratch covers with Wesbank and it seems like the process is dragging. I dont understand why it takes a few days to load the payments on your profile but when canceling they take forever. I am trying to sell the car but i cannot do that when these services are still attached to the car which i will nolonger need. I have been calling the call center numerous times and have escalated the matter with my private banker to still get no joy. Can some please assist with this matter
268 replies
67 months ago
Unhappy Wesbank Client
I recently bought a car and it's been financed with Wesbank. But I realised that for the past two months debit orders weren't going off on the correct day of the month. I had to call and find out what was wrong and they explained that the account details weren't loaded correctly and this was only resolved yesterday. But now even though they admitting to have loaded the details incorrectly they still want to go ahead and charge me interest for Debit orders not going off on time instead of reversing the charges because it was their fault that the account was not paid on time and not mine
106 replies
71 months ago
Terrible delivery service
The service from the delivery staff at the Fair Price near Mr Price in JHB Town CBD is horrible. first of all they got the delivery date wrong and that had to be moved to Saturday the 6th of June 2020. Then I had to wait virtually the whole day and only have the closet delivered late around 4pm. During that time I had to direct the driver who would hang up on me each time i give him directions and then get the directions wrong I am not happy at all with the delivery service and how it takes forever to get a delivery done and the attitude of the drivers.
0 replies
76 months ago
Terrible and slow service from business accounts
We have recently moved a stokvel account From Standard bank and moved it to FNB due to terrible service. Only to find that when we move the account to FNB the service is just as bad. This account was opened on the 6th of January and till to this day there is issues with the account. The business area which handles these accounts is the business accounts team but I am not happy with their service. I keep on receiving emails requesting FICA documents when I have supplied them with everything. The account number in question is called the Improvement Investment Club. Could someone please sort this issue out and have this account in order, else we will be forced to move our business elsewhere
61 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)