LM
lucy M
Active since Aug 2015
49
Reviews
0
Industries
Reviews
49 reviews8 months ago
Improved Customer experience - Thank You
Hi Takealot team, I’d like to applaud the business on the growth and improvements I’ve noticed. Orders are now packaged better, drivers are professional, and the product catalogue is expanding with quality options. Delivery turnaround times have also improved, and I was impressed to see the clean, well-branded delivery vehicle. The system’s navigation is user-friendly, and I appreciate the recommendations and reviews features. I’ve been a customer for a while and, although there were some disappointments in the past, it’s clear that you’re working hard to continuously improve. THANK YOU for the effort, it makes a real difference to the customer experience.
0 replies
9 months ago
Thank you Thabisa
I would like to extend my deepest gratitude to Thabisa for the exceptional support she gave me during one of the most difficult periods of my life. I had a car accident, and just two days later, I lost my father. Navigating both situations simultaneously was incredibly overwhelming, but Thabisa’s patience, empathy, and professionalism made all the difference. Her calm manner, timely updates, and functional efficiency helped ease the burden at a time when I could barely hold it together. She handled everything she possibly could to make the process as smooth as it could be, and for that, I am truly thankful. It wasn’t an easy journey but with her support, we pulled through. Thank you, Thabisa. You are appreciated more than words can express.
53 replies
10 months ago
Outstanding Customer Experience
Hi there, I’m writing this with a full and grateful heart after receiving such a professional and authentic customer experience from Ms. Serakga . I am truly humbled and incredibly thankful for her outstanding, rockstar-level service. Keep up the excellent work! Warm regards,
53 replies
12 months ago
Redundant service
Hi, I have raised multiple requests for assistance regarding my lack of access to Catch Up and BoxOffice, despite my payments being up to date. Unfortunately, no support was provided, and as a result, I had no choice but to request a cancellation. Even after submitting my cancellation and requesting a refund, I am still being passed from pillar to post without resolution. I am extremely dissatisfied with this experience and would like to formally state that I want to opt out entirely. Please process my cancellation and refund without further delay. Kind regards,
0 replies
13 months ago
Reckless Treatment
Hi, Despite my policy explicitly covering roadside assistance, on 22 February 2025, my claim was mishandled, exposing me to unnecessary legal, health, and safety risks. To make matters worse, on 13 March 2025, the insurance provider disregarded my distress and unilaterally settled the reimbur*****t without any compensation, despite the following concerns: 1. Mishandling of My Claim • My emergency was incorrectly classified as a “flat tyre,” delaying response time. • Despite my immediate clarification, the error was not promptly corrected. 2. Denial of Contractual Benefits & ******** Payment Demands • I was wrongfully informed that I had to pay the service provider directly, contradicting my policy terms. • This effectively nullified my roadside assistance coverage, despite my fully paid premiums. 3. Excessive Delays & Negligence • Unjustified delays in obtaining service provider quotes left me in a vulnerable position. • Due to inefficiency, I was forced to cancel the claim out of concern for my personal safety. 4. Misrepresentation of Policy Coverage I was incorrectly informed that I did not have full roadside assistance, despite: • My policy explicitly including it. • Minimal prior usage in 2025 (one short-distance claim on 2 January). • My long-term loyalty and consistent premium payments. 5. Legal, Health & Safety Concerns • Health & Safety Risk: Being stranded at night in a remote location posed a serious danger. • Emotional Distress: Delays and refusal of service caused significant anxiety and stress. • Breach of Contract & Consumer Rights Violation: iWYZE failed to uphold its policy obligations, instead forcing a solution that serves their interests while bearing no consequences. This handling of my claim was negligent, unacceptable, and a clear breach of policy terms. Where reparation plan?
53 replies
19 months ago
Bad service
Hi, In my recent rental lost my phone in that reported it and it was not found. For my current ripped company made a booking ain't with Europecar King Shaka airport upon co format of my bookiI asked for as similar mainly for the navigation system I sooo needed. Only to get there, be made to wait in the wind only to have a dirty car. As if that was not enough....they were kind enough to agree to swap the car to a not so clean but better only to be told I have to rent a USB ctype cable in order to use the navigation system. Was turned back and told they don't rent out cables even though I was advised that the office doe rent those out. At the offi6was the told to go shop for the cable at the mall o ly not to find it ....last resort given was for me to go to local shops in dbn. I'm an outsider you expect me to run around looking for a cable tou should have created the convenience for? As a repeat customer sometimes givifeedback like I did can work again you everything about my current booking lacks the positive customer experience......from 7-25 Oct ND they were so reluctant to make the experience positive such that even sweets were not placed. Giving feedback ended in tears for me
53 replies
20 months ago
Was starved at Premier Hotel The Richards
Hi, I stayed at Premier Hotel The Richards from August 18th to 23rd. On the evening of August 22nd, I had spa services in my room. While enjoying my spa, I went downstairs to quickly grab some dinner from the buffet. However, I was coldly sent away, with the excuse that the buffet was only to be taken in the restaurant. I even offered to dish up for myself to demonstrate the portion size and pointed out that the restaurant might be closed by the time I finished my spa. Unfortunately, the restaurant was indeed closed, and I ended up not having dinner that evening. I was disappointed by the cold service and lack of consideration for my needs. It's frustrating that a hotel would offer spa services without making them user-friendly. Why have guests stay at the hotel if you don't care about their well-being? It's also unreasonable to force guests to choose from a menu when they might not want to eat from it.
0 replies
21 months ago
Takealot does not keep delivery dates
It is becoming toxic and expensive how delivery periods are not met. My order is supposed to be delivered tomorrow yet status is not yet shipped and it is 7pm....how do I plan my day for tomorrow without confirmation that my order will be delivered as indicated when I placed the order with no updates in between? I've had to cancel orders due to inconsistent delivery periods that were inconsiderate of the fact that plans are made around delivery dates we agrees on, you can't unilaterally as you please just not deliver as promised and expect that there are no implication to your customers.....it is unreasonable and ********* to set a delivery date that you do not honour nor give tineous updates on? I have lost on production time planning for deliveries that do not happen...the inconvieniece and lack of consideration shown is so vile
0 replies
27 months ago
Thank you - Best Customer Service
Hi, Would like to thank the Pivot and River Valley for making my birthday an exceptional one. Even though the overall customer experience was unmatched Thabi and Thembi at River Valley were on another level. Thank you Mngwanani and your customer centric staff and the tranquility at River Valley.....wow
0 replies
27 months ago
Zero customer centric Insurance
Hi, My Dec claim hasn't been finalized. The only diligent thing Iwyze did was to manage the courtesy car while repairs remained unauthorised. Repairers and myself went through hoops to get access an feedback from the insurance. 3rd party side flop like cold mogodu. I have my premiums paid for a car I'm not driving while the insurer is not interested in seeing repairs through. After costly follow-up calls, alternative traveling costs, countless emails don't see why I should still be expected to pay the excess. Pure money grab
116 replies
Review Distribution
5 Star
1 (2.0408163265306123%)
4 Star
14 (28.571428571428573%)
3 Star
0 (0%)
2 Star
2 (4.081632653061225%)
1 Star
32 (65.3061224489796%)