Active since Aug 2015
15
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0
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Reviews
15 reviews2 months ago
Going around in circles - I'm starting to feel dizzy. The incompetence of call center staff
I'm going around in circles trying to explain this over and over and over and over AND NO ONE SEEMS TO BE GETTING IT Debt Busters paid every month into direct Mr Price Debtbusters had to pay Core Connect and not MR PRICE Mr Price cannot give me a statement because my account was sold to Core Connect/Eastern Berry Debt Busters payments are not reflecting on Core Connect's records ........Core Connect cannot see the payments that was made by Debt Busters into the MR PRICE account Core Connect keeps telling me that I owe them money but i dont, becasue they are not seeing the Debtbuster paymetns to Mr Price Sent Core Connect a statement from Debt Busters – STILL NO HELP I WANT TO SETTLE THIS ACCOUNT AND GET OUT OF DEBT REVIEW BUT IT SEEMS TO BE IMPOSSIBLE. NO ONE FROM DEBT BUSTERS CORE CONNECT OR MR PRICE IS WILLING TO UNDERSTAND AND ASSIST ME
53 replies
2 months ago
Failure to allocate payment
Despite having made the required payments to settle my account, Mr Price / Core Connect has failed to correctly allocate these payments. As a result, my account continues to reflect an outstanding balance and is marked as being in arrears, which is not correct. This has also prevented the closure of my account, despite my repeated attempts to resolve the matter directly with the supplier. I have provided proof of payment and followed up on multiple occasions, yet the issue remains unresolved. The lack of action and poor account management have caused unnecessary stress and administrative burden.
0 replies
2 months ago
Failure to Allocate Payments Preventing Account Closure
failure to correctly allocate payments on my account, which has resulted in my account being unable to be closed despite payment being made. I have made the required payments to settle my account; however, Core Connect has not allocated these payments correctly. As a result, my account continues to reflect an outstanding balance that is not accurate, and this is preventing the formal closure of the account. I have raised this matter directly with Core Connect, yet despite follow-ups, the issue remains unresolved. This has caused unnecessary frustration, delays, and administrative burden on my side, especially as I am attempting to close the account in good faith after settling what is due.
0 replies
26 months ago
Unable to cancel a new application before the debit order run
I am trying to cancel a new application before the debit order runs. emailed on Thu, Feb 22, 2:04 PM (5 days ago), requesting that the application be canceled. I sent three follow-up emails with nothing but absolute silence as a response. I sent a WhatsApp today to be told that someone would get back to me within 3 business days. It is quick and easy to sign up, but the after-sales service is very poor. It's impossible to get hold of anyone to get my new application canceled
56 replies
29 months ago
Unresolved Account Closure and Excessive Fees
I am writing this review to express my extreme dissatisfaction with Discovery Bank's handling of my account closure request. I initiated the process in November of last year, and despite numerous attempts, my account remains open to this day. What's particularly frustrating is the insistence on settling a staggering amount of R3,205.36 in banking fees, which, as I've repeatedly explained, is entirely unjustified. I have never utilized the account, and the fees in question seem grossly disproportionate to any reasonable banking charges. The lack of communication and failure to address my concerns is appalling. I expected a reputable bank like Discovery to handle account closures in a timely and professional manner, yet my experience has been anything but. This ordeal has caused undue stress and inconvenience. I urge anyone considering Discovery Bank to think twice, as my experience has been a far cry from the level of service one would expect from a financial institution of their caliber. The refusal to close my account without settling unjustified fees is not only ********* but leaves me questioning the integrity of their banking practices. I sincerely hope that Discovery Bank takes immediate action to rectify this situation and promptly closes my account as originally requested, without the imposition of unwarranted fees. Disgruntled Customer
292 replies
47 months ago
Impossible to get hold of agents when I call Absa Vehicle Finance 0860 667 667
Impossible to get old of agents when I call Absa Vehicle Finance 0860 667 667 - First time was on hold for 20 mins waiting to speak to an agent then the call gets disconnected Second time on hold for 15 mins and the call gets disconnected AGAIN! Waste of my airtime, actual time, and patience
268 replies
61 months ago
Debit order after cancellation
On the 18th @ 12:56 i called cancelling my account. It was confirmed that my account was cancelled yet debit order went off. Its impossible to speak to a call centre agent that can assist me
106 replies
62 months ago
No one is calling me back?
Trying to call speak to a consultant to sort out my debit order but its impossible. hold on the line for 15 mins eventually speaks to an agent only to get told they cant help me and the department that can assist is "currently experiencing high call volumes"... someone will call me back.... and days later no one has called...
56 replies
62 months ago
Unable to reach sort out debit order
Trying to call speak to a consultant to sort out my debit order but its impossible. hold on the line for 15 mins eventually speaks to an agent only to get told they cant help me and the department that can assist is "currently experiencing high call volumes"... someone will call me back.... and days later no one has called...
56 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
12 (80%)