SN
Sipho N
Active since Aug 2015
12
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Reviews
12 reviews38 months ago
Altcoin Trader Poor Support and unrealistic requirements to reinstate locked account
I was hijacked last year in September and the criminals held me captive for at least 7 hours, during that time I was forced to give up my passwords for my investments apps. I complied so that they could spare my life, they managed to withdraw the large amounts from my Altcoin trader and other investment applications. I reported this matter to Altcoin as soon as I was safe after they released me. Fast forward to 2 months later when I tried to reinstate my account, I was made to jump through endless hoops which I don't understand why. I was requested to submit all the relevant documentation which I did, I was then further requested to submit banking statements which I also submitted. Now am being requested to submit proof of payments on the last 5 deposits I made, how does this make sense because I submitted the banking statements with my ID and pictures? Altcoin has my account details which they can cross-reference to verify the information I submitted. This has been an extremely frustrating situation for me as I have complied with every instruction and yet once I complete that there are more hoops to jump through. This is highly disappointing from a company like Altcoin Trader which must support its customers who still want to continue investing despite the loss of the funds in their account. Each and every time you meet the requirements then they introduce more ridiculous requests. Am very disappointed in Altcoin Trader.
53 replies
42 months ago
Non-effective Standard Bank Fraud department , poor performance on critical controls to safeguard clients money
I reported fraudulent activity on my account after my hijacking early September this year. The hijackers managed to take over R100k in my account by sending the money to other accounts. What puzzles me is that I couldn't send R20k to a beneficiary without Standard Bank calling to confirm the transaction. Their fraud department couldn't pick up these suspicious transactions which makes me wonder if it's a bank people can consider using for their banking . During the incident where the hijackers had access to my personal accounts, they tried to do the same transactions on my Capitec and Capitec fraud department blocked my account immediately which kept my money safe. While Standard Bank this was not picked up by the fraud department that these transactions are fraudulent and were successful on stealing my money. Fast forward to a month and a few weeks later Standard Bank fraud hasn't completed my case. I've been sending follow up emails for the past month and no response. I have called their fraud line several times and each time the phone doesn't get answered. If it does, the person will keep connecting you to a string of people who can't assist you. This is quite disappointing and infuriating that a bank like Standard Bank has WEAK CRITICAL CONTROLS to safeguard Thier customers assets.
397 replies
57 months ago
Vodacom Fraud department empty promises
I reported a fraudulent case on my profile some months back and Vodacom took months to resolve it and the matter was not resolved completely. There were two fraudulent upgrades on my profile and I requested the Vodacom fraud department to cancel all these upgrades. However, the deductions kept on coming month by month for an amount of R754 of a contract that am not using as a customer. I called Vodacom and the lady I spoke to said she doesn't see this on her system and I gave her the reference number on the invoice for her to find it. I then contacted Vodacom through the Twitter platform and again they gave me another run-around. Fast-forward 6 months later am getting deductions on the very contract I reported as fraudulent. I have included snapshots of the communication I had with the Vodacom team and still to this day am not getting any joy from this network. I have been with MTN for the past 12 years and I've never experienced such unhappiness nor a single incident of fraud. Does Vodacom care about its customers and their satisfaction or this doesn't matter to them as a business? Am saying this because it seems to get any real help from Vodacom, one needs to fight and make noise over faults/fraud that their systems couldn't prevent. Does Vodacom actually care to retain customers or to them you are just a number that must generate incomer for them regardless of whether it's bad for you as a customer?
106 replies
60 months ago
Extremely BAD SERVICE (Vodacom Fraud Department + Call Centre)
There was a fraudulent upgrade done on my profile without my consent and I reported this matter to the Vodacom shop in Secunda mall on the 26th of January 2021, where I was advised that I will receive an update from the Vodacom Fraud department which I didn’t receive yet. According to the information I got from Vodacom was that the upgrade was done at Incredible Connexion at Carnival mall on the 30th of November 2020 and I was nowhere near Carnival on this day. I called Vodacom on the 30th of January and spoke to a consultant by the name of Lerato where I explained my problem and requested that she speaks to her manager to cancel the fraudulent upgrade but I was told the manager will call me back which I didn’t receive the phone call back. I expressed my pain and suffering caused by this fraudulent upgrade because in December 2020 Vodacom debited around R1600 and in January 2021 they debited around R2400 from a contract with phones that I don’t know and don’t have in my possession. I sent my affidavit, a sample of my signature, and my ID copy to the Vodacom Fraud disputes department on the 31st of January 2021 as the request done at the shop was regarded as invalid and closed without any communication to me as the customer. I requested Vodacom to cancel the fraudulent upgrade on my profile while they conduct their investigation on how the upgrade was carried out on my account without the required documentation and I was told that there is a process to be followed. I don’t dispute their processes but a customer, I believe that they should at least cancel this fraudulent upgrade and conduct their investigation so it can be verified that I didn’t do these upgrades. However Vodacom reluctance to cancel this fraudulent upgrade is what hurts and upsets me the most because I even explained that am willing to wait for the investigation process and the possibility of being credited my money back but this fell onto deaf ears and as a customer, I am having doubts about continuing with Vodacom as a customer as I haven’t been receiving the best of service in the last few months. Fast forward to almost 3 months, after I logged the complaint I haven’t received any feedback from the Vodacom Fraud department, and the deductions are still going off on different amounts this time around. Vodacom has really let me down as a customer and I hope that most new customers get to review such complaints and review that they can make the right choice when selecting a network provider.
159 replies
64 months ago
Cell C cancellation department
I have a contract with Cell C which I tried to cancel on the 1st of December 2020 and the lady that I spoke to told me that I need to serve the 30 days and they must also debit on the 25th since I was already credited with Data for that month. Fast forward a month later, the contract is still active and Cell C wants to debit me. I phoned the cancellation department on the 18th of January 2021 and they tell me that they don't have records of me calling to cancel. This is absolutely unacceptable and bad service and as a client I am very unhappy with the service I received.
61 replies
67 months ago
Best upholstery service around Govan Mbeki
This is one of the few small companies that really lives the value and culture of customer service. The service I received from this team was outstanding, they were so professional and friendly. I'm very happy that I came across this company and the work that they do speak for itself. This team recently reupholstered my living room couches and the final product is better than the original condition from when I bought these couches. The attention to detail on the stitching and final touches are just brilliant and for a collector like myself this is a work of art. This company does upholstery services and I highly recommend them to anyone who prefers quality work and excellent attention to detail. I recommend this company to anyone who needs to do upholstery on their furniture, covering of car seats etc. They are available on Facebook as Stitch pro upholstery and their website is stitchpro41.wixsite.com/website.
0 replies
67 months ago
Vodacom Fiber deal- Secunda Mall store bad customer service and bad consultant encounter
I recently had a bad experience with Vodacom Secunda Mall store where i was trying to get the fiber line installed at my place. I went to the store sometime in August to find out about the deals they had and I was told the consultant that she still had to confirm with the installation team that the fiber can be installed at the complex where I live. The consultant (Chantel - speaking under correction as I cant remember her full details) checked if there was fiber installed in my section and there was fiber just not at the complex i live by, she promised to check with the installation team and give me a call on a Monday and then also try to get in contact with the management team for this complex to request for permission if they can install fiber. I waited for about 4 weeks and I didn't receive any phone call, I went back to the store and another consultant told me that there is only one lady who deals with the fiber deals and installation process, and this lady was on training. So I requested that she must give Chantel my contact details so I can understand the progress on the task she said she will do to see if this will be possible. I waited another 2 weeks and still no updates on the progress and I went back to the store on the 13th of October where I had a continued bad customer service encounter with the lady by the name of Charlene. I expressed to Charlene that I was not happy with the service I was receiving from Vodacom and she told she cant speak for another consultant, so I kindly asked this lady what about customer service? I asked her about what can she do to assist me to getting to some conclusion with this fiber deal or not and she went on a rampage saying I was attacking her and I said I was angry which were not the words I said. All I said was that I am not happy with the service I am getting from Vodacom, she went on saying I cant come and ask her about what another consultant did or didn't do because she cant speak for her, which I do agree with her statement but her attitude was rude and all I was trying to get to was seeing if she can assist me in resolving this matter which either be contact the manager to intervene or follow up with the consultant. In short I didn't receive any assistance from her, she was took my details and told me that I will receive a phone call from this lady and up to this day I haven't received the phone call. I am not happy with the service at all for the simple reason that its been 2 months trying to get assistance and up to now nothing has happened, I tried to understand why I was not being helped by speaking to this consultant to see if she can help me either by calling this person responsible for this system or escalating to the manager instead I get bad attitude and words like I came there saying am angry when all I said was that I was not happy with the service. Another reason is that why is it that one person handles this process? So what happens in the event that this specific individual is not at work, must customers wait for this person to come back to work? I hope that its me the unlucky customer because if this is the way customers are treated then Vodacom Secunda stores needs to retrain some of their consultants. The customer has a right to be treated fairly and given the service they deserve as per the Regulations and Customer Rights Act. I'm not happy at all with the service I received from this store.
109 replies
70 months ago
Runwaysale
This online store sells genuine items. They never dissappoint with qaulity. Lifetime loyal customer
0 replies
89 months ago
CELL C 40GB Data with Wifi Cameras contract bad service and poor device performance
I recently took the 40GB Data with router & 2 wifi cameras contract, the router only worked for 2 months ( June & July). I went to Cell C to return the router in October after several attempts to get it working but no luck. when I took the router I was told that I will get a replacement in one week and its almost 2 months. I went to Cell C early this month to follow up and I don't get any joy because besides the delays, they don't communicate or give us updates on the progress of our routers. They keep on telling us that the routers had a factory fault hence they were sent back but when we enquire about the replacements we don't get any clear definite answer as well. this is really bad service from CELL C not just the Secunda branch but the entire company as a whole. How can you let your customers keep paying for a service that they don't even receive, I even asked if we cant get a loan router in the meantime while we waiting for the replacements and up to now that request hasn't been met. I AM DEEPLY DISAPPOINTED WITH CELL C AND HOW THIS MATTER IS HANDLED. ITS BEEN 5 MONTHS THAT AM PAYING R373.00 FOR A SERVICE I DONT EVEN RECIEVE
105 replies
102 months ago
9 months and no refund- Zasttra just another distaster
I bought an Item on Zasttra in February and no they mentioned they have no stock. they kept asking me to send the proof of payment which I did several times and they said they will cancel the order and after that I kept chasing them for my refund and they never paid it. Even today I followed up with regards to my money and still no feedback. this another bad online shopping site in South Africa
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)