MN
Marina N
Active since Sep 2015
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
False advertising
False advertising reported. Upon receiving the item the information off said item wasn't what was online. I reported it immediately that was the 30th of December. Four different people contacted me. To ask the same questions. They confirmed that the details is incorrect and it has been escalated. They then told me the item will be collected and nothing has happened yet. Also none of them said anything about my refund. Now I wonder how long that is going to take.
56 replies
7 months ago
I requested my banking details to be changed in order for my debit order to go through correctly
I requested my banking details to be changed in order for my debit order to go through correctly. I was assisted almost immediately and the confirmation of it being completed was received within two days. Thanks to Roxanne du Plessis for the excellent service.
53 replies
14 months ago
No refund yet!
My order was cancelled because according to Checkers my payment didn't go through. It however showed on my bank statement. I contacted them and was told to send my bank statement as proof, which I did. It is now 4 days later and I still have not received any feedback, just told for the 3rd time to send my bank statement. This is not acceptable!
0 replies
15 months ago
No service or help
On the 29th November, I checked on my bank app to see that an amount of R1600 was pending on my account. I realised that it was nothing that I have authorised. I immediately contacted the ***** line. The lady that assisted me stopped my card and when I asked if the money would be reversed she told me as soon as it goes off my account it will be reversed. She gave me a reference number and with that I thought everything is sorted. To my surprise the money went through but nothing was reversed. Nobody came back to me so I queried it and used the reference number. Just to be told that they only reported the matter the 9th of January. Apparently I need an affidavit and a case number. Today, the 16th of January they phoned me to say that they will not be refunding me and I have not even submitted the affidavit yet. I am a pensioner and as you all know life is expensive. How safe is our money in the banks. Maybe I should put it under my mattress. So disappointed!
53 replies
15 months ago
I have been with Platinum Life for many years
I have been with Platinum Life for many years. When Kathleen phoned she explained everything to me very professionally. She was friendly and patient with me when I asked for further explanation regarding the policy. She also understood my situation and accommodated it. Thanks again for professional service.
56 replies
17 months ago
Poor service
These people work with finances but they don't understand the difference between 2024 and 2025. I requested an IRP5 certificate from them Two months ago they keep on sending me for 2025 which is not due yet. I have explained to them I need one for 2024 twice now but without any success. I now have received a penalty from SARS due to their incompetence.
0 replies
17 months ago
No service from Sanlam
I went on pension the end of February and when I did my e-filing I had a directive for Sanlam. I tried for two months now to get a hold of someone to give me an IRP5 certificate. The phone number just keeps on ringing and the email says it doesn't exist. I tried another email, the automatic response is that someone will get back to me but nothing as yet. I now received a penalty from SARS due to the lack of any service from Sanlam.
112 replies
129 months ago
Billed for no service
I cancelled my service on the 29th of July. My account was paid up to the 8th of August. The service was disconnected on the 31st of July. On the 9th of September I get a bill for August and they charge me an additional notice fee. I can understand the notice fee but I will not pay for a service that I haven't received or used! Please can someone make sure that a credit is given for August. The people I spoke to from Telkom doesn't understand when I explain to them!
75 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)