JV
Johnathan van der Westhuizen
Active since Sep 2015
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Professional, great, quick service
Professional, great, quick service. Riley helped me with a query and the issue was sorted out with 1 minute Definitely high on interest but great with service and communication
0 replies
14 months ago
Formal Complaint Regarding Unprofessional Service and Lack of Communication
Dear Sanlam Customer Service Team, I am writing to formally file a complaint about the extremely poor service and lack of communication I have experienced with your company regarding the life insurance policy I attempted to set up for my mother. In 2024, I reached out to a financial advisor from Sanlam to arrange life insurance coverage. After the initial quotes and discussions, I was informed that the debit order for the policy was reversed by my bank due to an issue with my unit trust account. I promptly paid the outstanding amount in full into the Sanlam Policy Premium Account and asked the financial advisor if everything was in order. I was assured that the advisor would confirm and ensure that all was settled. However, shortly after this, I noticed the February 2025 debit order was not processed, and I informed the advisor on 06/02/2025. I was told that she would check and confirm, but I never received any follow-up or communication. I reached out again on 10/02/2025, asking for an update, and was assured that the advisor would check and advise me, but once again, nothing happened. On 03/03/2025, I raised the issue of the March 2025 debit order not going off, and the advisor rep**** stating that it would be processed the following day. When this did not happen on 04/03/2025, I followed up again and was simply left on read, without any explanation or apology. On 05/03/2025, the advisor mentioned she would provide an update on 06/03/2025. As of today, I have received no feedback, and my concerns remain unresolved. This level of neglect and lack of communication is absolutely unacceptable. I paid for life insurance, settled all outstanding amounts, and yet, I am left with no feedback or assistance. The advisor's disregard for my concerns, coupled with the lack of proper service from Sanlam, has led me to question whether I should have chosen a different company that actually values its customers. I am requesting immediate action to resolve this issue. Please provide me with a formal update on the status of the policy and ensure that all payments and arrangements are in order. I expect a prompt response and the necessary steps to resolve this situation. Should this matter not be addressed in a timely and satisfactory manner, I will be forced to escalate this complaint further and explore other options, including sharing my experience with relevant regulatory bodies and online review platforms. I trust this issue will be addressed with the urgency it requires
109 replies
14 months ago
Extremely Frustrating Experience with FNB’s Loan Settlement Process
I am writing this review out of frustration with the poor service I have received from FNB regarding a loan I fully paid off. Despite having settled my revolving loan in full, I continue to receive messages from lawyers claiming I still owe money on the account. What's even more frustrating is that the account no longer shows in my app or online banking, making it impossible for me to confirm the settlement or view any details. I have made multiple attempts to get clarity, including contacting FNB's customer service and legal teams, but have been transferred between departments with no resolution. I have been calling for nearly two weeks, yet I still haven’t received a paid-up letter, a statement, or any concrete answers about why I’m being pursued for payment. The Private Clients Service suite has been of no help in resolving this issue, and I’m feeling completely stuck and ignored. This has been a stressful and time-consuming experience, and I urge FNB to take immediate action to resolve this and ensure their systems are updated accordingly. I expect a clear, written confirmation that my loan has been settled, and for this issue to be resolved as soon as possible. Customers deserve better than being left in the dark with no follow-up or solution.
53 replies
16 months ago
Ic Auto Nissan Kempton Park - Useless Service - ******/"LOST" phone, No Feedback from Service Advisor *********** Receptionist(s)
IC Auto Nissan - Kempton Park This branch has given me the most appalling service I’ve ever encountered! Not only was my phone ****** while on their premises, or whilst dropping me off after receiving my vehicle but they also couldn’t even manage the basic task of stamping my service book after completing the service. To make matters worse, I’ve called the service advisor, Mr. R.N. (name withheld due to the POPPY ACT), over 10 times with absolutely no response. It’s like talking to a brick wall! The receptionists are utterly unhelpful and seem completely clueless, offering no solutions or accountability. The sheer incompetence and lack of professionalism at this branch are beyond belief. If you value your belongings, your time, and your sanity, steer clear of IC Auto Nissan in Kempton Park. They don’t deserve anyone’s business!
56 replies
20 months ago
Dr N Kumasamba at Life Glynwood Hospital
I will recommend this Doctor over and over again with the quality of his surgeries. But I will never recommend his after surgery consultations. You make a booking at 10:00, two hours later they still can not give you a time for when he will be able to see you. This has happened to me more than twice now. I am fed up. He has elderly patients waiting for him from 09:00 to 13:00, there is no water or coffee offered to them and they can't be given times when they will be assisted. This is utterly disgusting, and disgraceful. I hope this reaches him and his team. But I will not be coming back I will be seeking a second opinion and consult at another hospital and orthopaedic surgeon. Life Glynwood, I hope this reaches you.
0 replies
23 months ago
stay away. They used my medical savings in hospital and now I don't get feedback.
So I was admitted to Hospital, after a hit and run. They used all of my Medical Savings in hospital. Now I have medicine to buy, physiotherapy to do, and I need to pay out of my own pocket. I have spoken to 2 agents and it's a dreadful process, I have not received any positive feedback. I am so disappointed with the service and feedback from them. I will definitely rethink using them in future. Reading the current reviews and feedback this will probably also be "investigated" and not attended to. But I will post this to all my social groups and hopefully someone will not make the mistake in using discovery as their medical aid.
106 replies
28 months ago
Worst service department. Just bad service in general.
Probably the worst service from the service department. I have never at any other Nissan Branch have troubles as I did with this one. The service representative, failed to inform me that they are upgrading the minor service to a cambelt service. Without my consent. I told them at 07:00 the bakkie needs to be ready at 12:00 it is now 14:00 and I am still waiting. They're not done with the service. I asked for them to check the fuel cap spring. Just for the service advisor to tell me there is no parts, so I am under the impression it's sorted out, but nope, I need to sniff out and ask the questions. No client communications, not finished on time. Just a bad service in general. I will definitely not be making use if this nissan ever again
0 replies
29 months ago
STAY AWAY FROM EARN a CAR
My review got removed due to privacy reasons. Just terrible service all round, Sales Rep does not give a flying.... at all, they don't have the vehicles as per their listings, after approval they cant give you a list of available vehicles. You need to submit your documents three times to the same email address and after the third attempt they manage to magically find it, they don't submit it, you need to follow up every single day, just to d=find out a week later they have other clients to attend to. My Statement stands, the worst client service. Imagine if there is seriously something wrong how the service will be. STAY AWAY
73 replies
29 months ago
EARN A CAR Pathetic sales assistance and customer care
So your trusted EARN A CAR Pathetic sales assistance and customer care Pathetic sales assistance and customer care So last week Monday 13/11/2023 I have app**** for credit or a vehicle, after numerous Calls to one of the Sales Reps Mabatho Mosidi , sending the same email to the same person more than 3 times, she just never came back to me, I then called on Friday 17/11/2023 and got in touch with Rebecca Mokone, she then advised my application was never submitted, that was left there, I then sent her all the emails sent to Mabatho Mosidi, and waited to hear from her. NOTHING!!! So a week later 20/11/2023 I received an email saying I was approved for a certain amount and that I need to talk to the sales rep that assisted. So in regards to getting the vehicle I want, I than forwarded the email to Mabatho Mosidi, who was Cc`d in the approval message with the vehicles details, and still today 21/11/2023 I have not received any feedback. If the sales team has this bad service and customer care, imagine how bad the rest of the company services are. This is quite pathetic.
0 replies
29 months ago
Pathetic sales assistance and customer care
So last week Monday 13/11/2023 I have app**** for credit or a vehicle, after numerous Calls to one of the Sales Reps Mabatho Mosidi , sending the same email to the same person more than 3 times, she just never came back to me, I then called on Friday 17/11/2023 and got in touch with Rebecca Mokone, she then advised my application was never submitted, that was left there, I then sent her all the emails sent to Mabatho Mosidi, and waited to hear from her. NOTHING!!! So a week later 20/11/2023 I received an email saying I was approved for a certain amount and that I need to talk to the sales rep that assisted. So in regards to getting the vehicle I want, I than forwarded the email to Mabatho Mosidi, who was Cc`d in the approval message with the vehicles details, and still today 21/11/2023 I have not received any feedback. If the sales team has this bad service and customer care, imagine how bad the rest of the company services are. This is quite pathetic.
0 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
15 (75%)