SB
Sharon B
Active since Sep 2015
21
Reviews
0
Industries
Reviews
21 reviews54 months ago
STAY AWAY FROM ANY STANDARD BANK INSURANCE
I have been struggling to find answers as to why I’m being charged for a cancelled Standard Bank policy on my overdraft. My overdraft is paid and also cancelled. I have a written confirmation letter that the policy was cancelled. It seems like no one is interested! I have contacted your call centre numerous times and have sent emails but I don’t get anywhere! WHO IN STANDARD BANK CAN I SPEAK TO THAT ACTUALLY DOES THEIR JOB?! This has been carrying on since July 2021. We are no sitting in November! WHEN IS MY QUERY GOING TO BE RESOLVED?! This is theft!
106 replies
55 months ago
DO NOT TAKE ANY INSURANCE THROUGH STANDARD BANK!!!!
I cancelled my overdraft on 28 May 2021 at your branch in Bedford Centre. The overdraft was fully paid up. A month later I found that the Life Cover on the overdraft was not cancelled (incompetence of the service adviser). I asked for the policy to be cancelled telephonically and I was sent a cancellation letter on 5th July 2021. Again end of July the debit order came off and I phoned again and was reassured that this was the last. Again end of August. I phoned once again and after a huge fight, July and August was refunded. Now end of September I see once again the debit order has gone off!!! HOW CAN A DEBIT ORDER COME OFF FROM A POLICY THAT IS CANCELLED???????!!!!!!!! It even says on YOUR system that the policy is cancelled!!! PLEASE CANCEL ALL DEBIT ORDERS WITH REGARDS TO THE LIFE COVER AS THE OVERDRAFT DOES NOT EXIST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
106 replies
56 months ago
STOP SPAMMING CUSTOMERS FOR UPGRADES
Can your upgrades department please stop calling me! I know my phone is due for an upgrade (for a year now) but as a consumer I have a RIGHT to keep my contract as is on a month to month basis. My phone does work and I have no problems paying the current rate! I don't feel that I need to explain my reasons for not upgrading my contract whether it is sim only or a whole new phone. PLEASE TAKE MY NUMBER OFF OF FROM YOUR CONSULTANTS TO CALL AND BUG ME FOR UPGRADES! If I want an upgrade, I will go to a store and do it myself! I am not being stuck in a 24 or 36 month contract at this point! A month to month (as is) works fine for me! I find that your consultants are rude and keep mentioning that it has nothing to do with POPIA. By calling and asking for the upgrades is promoting! I have specifically asked Vodacom NOT to call (or spam) me with marketing.
159 replies
60 months ago
DO NOT JOIN THIS INSURANCE!
Do not call the call centre. Totally useless! I have been having debit order issues for now the 2nd month. Call centre "will call you back" which means they cannot deal with your query, please call later and waste your airtime again! No response on social media, no response from anyone with any knowledge of anything. I do not want to know their claims process if this is how they handle debit orders! PLEASE CANCEL MY POLICY WITH IMMEDIATE EFFECT!
53 replies
61 months ago
WORST CUSTOMER CARE
Good day, I have tried for a week to query why a debit order has not gone off my account. And NO ONE in your company can give me an answer! I get the following responses: * Telephone simply line goes dead * Get through to an agent but:The Agent does not know what is going on (absolutely clueless). * The Agent tells me they are transferring me to the relevant department, then the line goes dead. * The Agent tells me they can't help me because it says that the debit order is still pending and I must wait 24 to 48 hours - which is a total lie as I did wait and still nothing. Then I got told that I must wait a week after the debit order was supposed to go off - and it had been 7 working days in fact! Then the agent tells me that they will call me back either that afternoon or the next morning as they need to find out something and they do not. * I email one of your Customer Retention Consultants (Nicoline Croucamp) and I get no response. * I ask to be put through to cancellations and the call centre agent claims he cannot help me as he cannot hear me and I must WASTE MY AIRTIME AGAIN and call back. I try call back and the line keeps cutting - once again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WOULD LIKE THIS RESOLVED ASAP! THERE WERE (AND STILL ARE) SUFFICIENT FUNDS IN MY ACCOUNT FOR THE DEBIT ORDER! THE PROBLEM IS WITH THE UNLIMITED - NOT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
583 replies
61 months ago
DEBIT ORDER PROBLEMS
I am a very annoyed client! I have been querying for a week now why the debit order for this month has not gone off! Your call centre agents clearly do not know what to do. They either don't know what is going on or they tell me it says pending and they will put me through to the relevant department or they will tell me they will find out and call me back and they don't! I have also tried emailing with no success! I WANT THIS SORTED ASAP!!!!!!! THERE WERE (AND STILL ARE) SUFFICIENT FUNDS IN MY ACCOUNT FOR THE DEBIT ORDER!!!!! THE PROBLEM IS ON YOUR SIDE, NOT MINE!!!!!!!!
0 replies
62 months ago
Impossible to change cash back banking details
Good day, A lady called me this morning from Discovery Vitality but as it was before 8am and I was driving to work (I cannot use a laptop whilst driving), she reluctantly sent me the link on email. The link goes straight to an error message. I have been able to update my banking details for the Discovery contributions but I can't seem to change the details for the cash back. Seems to me that it is very easy to take contributions but almost impossible to give your clients cash back. Please resolve ASAP as I am in the process of changing bank accounts! Thank you.
106 replies
62 months ago
SCAM!!! STAY AWAY!!!
They were very happy to sign me up but to call to update any information, they cannot find me on the system. Not even using my ID number! They act as if I'm the stupid one! But a debit order came off my bank account!!!
109 replies
68 months ago
MONEY STOLEN OFF GIFT CARD
Good day. My dad received a gift card for R800. He went to your Greenstone branch on 23/07/2020 and the system was offline. We went to your Sandton branch to find that the gift card took R279,98 twice! We have not used the gift card! Please resolve this issue ASAP!!!!!!!!! Where is the proof that we used the gift card? My dad walked out of Greenstone when the system was offline!!!! He didn't take any clothes that day!!!!!
53 replies
68 months ago
Total disgrace!
Hi there, I am a Prestige banking client. I received an email with the details of my Prestige banker. I emailed her with the issue I am currently having with changing my place of residence on your system. I have been into a branch (before Lockdown) with a proof of address but my address does not seem to be recognised on your system. I do live in Johannesburg (a main city) so this to me sounds like incompetency from Standard Bank. I have received no response from her and I have tried calling with the number provided and she is not answering.I have no idea what I am paying for if this is the service that I am receiving from Standard Bank. I would like the issue of my address sorted out asap as I do not wish to go into a branch to sort this out AGAIN especially with Covid still around. I need this sorted out as my UCount rewards card is expired and need to renew it, but due to incompetence from Standard Bank, my card cannot be delivered, even to my work address (on a main road in Benoni!). Apparently the postcode does not exist!!! Total incompetence and disappointing!
53 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
16 (76.19047619047619%)