NC
Nadine C
Active since Sep 2015
18
Reviews
0
Industries
Reviews
18 reviews105 months ago
Horrible Experience & No Feedback Received After Complaints Being Logged
I signed up for an LTE-A contract with Telkom only to find out that there is no LTE coverage in my area. After logging a complaint with them a technician was sent to test coverage and confirmed that we have no LTE coverage and that the 3G coverage in our area was very bad as well. I had to keep phoning Telkom for updates as nothing was communicated to me. I am paying for a service that I can't use and I can't get any feedback from Telkom either. I went in to the store yesterday to cancel my contract but they refused to assist me as they wanted my ID Document. Keep in mind that I used my Drivers Licenses to open the contract! If I don't get feedback by COB tomorrow I will be escalating this matter as they should never have sold me the product knowing that that we do not have coverage.
122 replies
109 months ago
Unacceptable Service
<p>I informed Bonitas that the preferred service provider, Pharmacy Direct, has failed to deliver insulin for a Type 1 diabetic. I was told that this matter would be escalated but nothing was done. Bonitas closed my complaint raised without contacting me to discuss it al all. What am I paying you R8000 for if this is the **** I need to deal with? There is a total lack of ownership and its unacceptable that you show no interest in the wellbeing of your members! You keep floading my inbox with emails on how to manage the disease but how do you expect me to manage it if my medication is not being delivered? I have raised my concern with you on NUMEROUS occasions and to date I have not received a single phone call! I will now start looking at alternitive medical aid companies as this is totally unacceptable. </p>
56 replies
109 months ago
Putting A Life In Danger
<p>I am furious! I have been phoning and emailing non stop for a week now and our medication is still not delivered! I have left countless messages for the manager to phone me and no calls have been received! How can you expect a person with a life threatening disease to go without medication for this long! Type 1 diabetes is not a joke and not something to ignore. Clearly you dont care about people at all! The fact that I am in this position because you failed to do your job is unacceptable! I am not going to leave this here! I have recordings of every single phone call made to you and it will show the lack of ownership and disinterest shown by your employees and so called management team. This is by far the worst service I have ever gotten! Best someone phones me urgently.</p>
0 replies
109 months ago
Horrible Service Received
<p>After months of not receiving medication from Pharmacy Direct I phoned them to find out what was happening only to be told that the prescription is not valid anymore. Not once did I receive any form of communication from Pharmacy Direct in this regard. The medication required is to treat Type 1 diabetes. I obtained a new prescription and phoned Pharmacy Direct on Wednesday to find out what the fastest way would be to submit the prescription as we needed the medication by Friday. The lady who assisted me was very helpful and assured me that the prescription was received and that the order was marked as urgent. On Friday I phoned to find out what time the medication would be delivered. I was then told that the drivers have left and that the medication would be delivered on Monday. This meant we had no medication for this weekend. On Monday morning I phoned to find out what was happening with the order and I was told that the order would be delivered by Tuesday. Furious, I ask to speak to the manager as I need to understand why an urgent request is being delayed like this. Tuesday morning I still didn't receive a text message to say that the medication was out for delivery so again I phone Pharmacy Direct only to be told that the medication would be delivered by Wednesday. I have left numerous messages for the manager and every consultant that I have spoken to claims that they have escalated this matter but to date I have not received a single phone call from anyone at Pharmacy Direct. I can’t believe that this is how you treat an urgent request. Type 1 diabetes is a life threating disease and Pharmacy Direct doesn’t seem to care about that at all. Had they done their job two months ago we would not be in this position right now. I am being forced to deal with Pharmacy Direct by my medical aid and this type of service would definitely result in my switching medical aids. You are putting peoples life’s at risk by not delivering the medication on time.</p>
0 replies
109 months ago
Horrible Service, Bad Attitudes & Fraud!
<p>After confirming the estimated time for delivery I placed an order. I made it very clear from my very first interaction that I required the item the by a certain date. I was promised on NUMEROUS occasions that the items will be delivered on time. A month has passed since I was told I would have the items and still nothing. I have requested a refund as I no longer have use for the item. I have sent numerous emails, facebook messages and placed multiple calls and still nothing. I was told my information was submitted for a refund but to date nothing has been received. I am constantly being lied to, and ignored. I have had enough, and they leave me with no choice but to take this matter further. THIS IS NOT HOW YOU DO BUSINESS! A business means absolutely NOTHING without customers, just remember that.</p>
0 replies
116 months ago
Unacceptable Service!
<p>We signed up for the Uncapped 6Mbps deal with Myiweb in April this year and have been experiencing issues ever since. When conducting speed tests during May we realised that our speed was constantly under 2Mbps and brought it to their attention. We have raised our concerns with regards to this numerous times over the past 5 months but we aren't getting anywhere! We are expected to pay for a service that either, runs at a third of the speed that we are paying for or is not running at all. We have sent all the screenshots and proof through to the Head Of Sales and Marketing as well as to the Sales Account Manager and nothing gets done! We have requested on numerous occasions that they cancel our service but still we are receiving invoices. I have been more than understanding and patient up to this point but no matter how many times I try and contact them and bring this to their attention, they fail to assist us. They were full of promises when we signed up and ensured us that we will get excellent service however their actions over the past 5 months prove otherwise. I would not recommend their services to anyone!</p>
0 replies
119 months ago
MTN Refuses To Cancel Contract - 30 Day Notice Provided & All Outstanding Fees Paid In Full - TOTALLY UNACCEPTABLE!!
<p>After months of calls and emails and complaints MTN has still not provided me with an update on any of my queries.</p> <p> </p> <p>As per my conversations with :</p> <p>· Noluvuyo (Ref ********** 77) on 29 June @ 14:38 and</p> <p>· Zamelo Khumalo (Ref ********** 25) today @ 10:27</p> <p> </p> <p>I refuse to accept that I have to give yet another 30 days’ notice to cancel my contract. I have advised your offices on 23 May already to cancel this contract at the end of June 2016. I am still waiting for feedback on my dispute with regards to calls supposedly been made from this number all while it has been locked in a safe for more than a year. I ended paying the outstanding amount as you refused to cancel the contract and now, even after paying over R4000 for calls and data charges that I KNOW I didn't make using the phone you still fail to cancel my contract! This is totally unacceptable, because you now expect me to pay yet another months subscription fee and I am sure you will be loading these ridiculous extra charges as well.</p> <p> </p> <p>Your urgent response would be appreciated, failing which I will approach the consumer protection board as I have given you more than enough oppertunities to resolve my queries.</p>
53 replies
120 months ago
Account Issues - 3 Months & Still Going
<p>I decided to cancel my contract & all fof a sudden I started getting ridiculous charges on my account. The phone and sim card have not been in use as the person who I got it for passed away. I paid my monthly subscription every month without issues until I enquired about cancelling my contract. All of a sudden I am being told that there are phone calls made and data bundles bought which I know is impossible as the phone is locked away in a safe like it has been for the past 23 months. I phoned in to block the sim card in May which was never done and then I am still charged R1500 even though I asked the sim card be blocked. I have logged about 4 different disputes and sent over 25 emails and still I have not gotten feedback as to what is happening. Upon speaking to a consultant this morning I was told that there is about R5000 in charges that needs to be paid before the contract can be cancelled. Even though I had disputes logged I still paid my monthly subscription fee. How is it that in 3 months MTN failed to provide me with at least 1 update on my query? I find this type of service TOTALLY unnacceptable and will take this matter further if this does not get resolved urgently. I will NEVER do business with MTN again. The worst part is a family member had the exact same issues when he tried to cancel his contract with MTN. Clearly they don't care about their customers and they would do anything they can do get that extra cent. </p>
53 replies
121 months ago
Unacceptable Service!
<p>I don't know how many times I have to complain and escalate before my claim will be processed and paid out but I have had enough! I submitted a claim for a doctors appointment I had on the 09th April and since then I have been having non stop issues with regards to the claim. I am being told over and over again that there is no record of the claim even though I have provided proof of the submitted claim as well as a reference number which confirms that the claim was received. I have escalated this matter and all that I am being told is that I have to wait. So please Bonitas, how much longer am I going to wait before someone takes owenership and resolves this issue. I have all the proof of all the conversations that I have had with Bonitas staff and it all comes down to the same thing, incompetant staff and lack of ownership. I have hit my breaking point with Bonitas as I have been experiencing nothing but issues with them since December 2015. I expect this matter to be resolved soon, and should you fail to resolve this, I will be taking this matter further as I have copies of all the conversations! Get your act together before you start losing customers!</p>
150 replies
122 months ago
Totally Disapointed In The Service Received
We ordered two couches earlier this year and we were told that our order will be completed and delivered in 4 to 6 weeks. The 6 weeks have come and gone and whenever we phone to follow up we are told that they can't tell us when the couches will be completed. This morning I again phoned to follow up. At first I spoke to an employee, Lorraine who was unable to assist me. I received a call from Gladdys who supposedly deals with the orders and she informed me that the couches are still not done. When I ask them when I expect delivery she is unable to tell me. I asked Gladdys to put me through to a manager who would be able to assist me. After being put on hold, the phone gets picked up and put down in my ear. This is TOTALLY unacceptable! How do you treat your customers like this? I am extremely disapointed in the service that I have received and I am seriously considering cancelling my order as Coricraft clearly doesn't care about their customers at all. I expect my problem to be resolved within a reasonable time and if I do not get any feedback I will be taking this matter further as I have had it with this horrible service we have received from day 01!
75 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (38.888888888888886%)
1 Star
9 (50%)