AM
Anwar M
Active since Sep 2015
11
Reviews
0
Industries
Reviews
11 reviews42 months ago
WHAT THE HELL FNB!
I have no written 2 reviews. Both regarding a credit card I applied for and a status showing on my profile that I have a credit card in arrears when I DO NOT HAVE A CREDIT CARD IN ARREARS!!!!!!! on both I just got a computer generated response saying someone will contact me but I have received absolutely NO response at all. What more am I supposed to do? I have also sent multiple emails and still nothing. Does FNB just do what they want and customers must accept the issues they creat on our profiles. I received 2 reference numbers for my issues but still no response or update. What the hell FNB! this is extremely frustrating and bull! I am not able to apply for home loan or anything because of this. My credit score is on good but everything will be blocked to me because of this rubbish of Fnb. Can someone give me some sort of damn feedback on my credit card application and removing the credit card in arrears status from my profile IMMEDIATELY Below both reference numbers received: 4898337NF 4884644NF
264 replies
42 months ago
No feedback. No update. No further communication. No actioning of status updates on my profile
I wrote a complaint here previously where I was decline for something because apparently I have a credit card in arrears when my credit card was paid up and closed years ago. I received communication from Fnb’s complaints department asking for my documentation so they can do a manual application. I sent all those things, and it’s now been a week later and multiple emails requesting an update and absolutely NO feedback is being giving. My emails are being completely ignored!!!!!! What’s the status of my application and what is the update on the status showing that I have a credit card in arrears when I have paid up and closed my credit card YEARS AGO!!!!!!!!! this is going to prevent me from applying for home loans or anything important because FNB refuses to attend to this issue WHICH SHOULD NOT BE AN ISSUE CAUSE I DO NOT HAVE ANYTHING IN ARREARS!!!!!!!! Fnb what the hell????? I’ve always loved your service and your offerings. Made things so convenient, that’s why I am this extremely frustrated, irritated and disappointed that this is happening now. Can someone please give me an update on the 2 requests. My application status and the removal of the status that shows I have a credit card in arrears!!!!
264 replies
42 months ago
Profile status not updated and applications not being done
I was applying for one of the products on FNB, and i received a decline note saying that i have a credit card in arrears. I had paid up and CLOSED a previous credit card with FNB a few years ago already, and even received a paid up letter, but for some reason, FNB still did not update my profile to show that my credit card was closed and paid up. I sent them the paid up letter and a screenshot of my credit score which is on an excellent status, and STILL it has not been updated. This is completely unacceptable. I love the ebucks system with FNB and would love to earn more via using the credit card, but this type of service is completely unnacceptable to take this long to update someones profile, and if i didnt contact anyone, would it have just never been updated!!!!??? I was now told i need to go into a branch to apply manually there cause the online system is outdated. I went in, did the manual application, and when i contacted FNB to check the status, i was told there is no active application showing. What on earth am i supposed to do to get this status updated on my profile and to just apply for a credit card with my updated status and received a credit card!!!
133 replies
56 months ago
Refund Required
I was on the Microsoft 365 trial subscription, and cancelled it last week in order to not get billed as today was the final day where i would get billed. This morning i woke up to find that i was still charged for this subscription and its money i cannot afford to have deducted from my account. I am trying to get some contact to assist me with how i can get refunded but microsoft has no email contact i can find and also the numbers i try calling just says that everything has now moved online, but there is nowhere online that i can find a way to assist me with my refund which i really need urgently. Can someone please contact me or send me an email address i can contact so that i can request my refund IMMEDIATELY!!!!!
0 replies
56 months ago
FNB Pathetic Customer Service
I have an overdraft which i am trying to find out how i can make a payment on it. I called one number, which informed me it was under debt review and directed me to another number. This contact then informed me that the over draft was terminated from debt review and that i need to contact collections. I contacted collections who then informed me again its under debt review. I was transferred between 3 different numbers who sent me in circles and not one was able to help me. I went onto my app to try and chat to someone to help and even provided the 3 numbers which i was informed to call who all sent me in circles. This agent i was chatting to then just gave me the same damn numbers i just provided him with and told him sent me in circles. FNB i have an overdraft on which i would like to make monthly payments on but a single person is able to help me with. How can NOBODY in your damn contact centres assist me and instead just send me in a continuous circle. Please just let me know who i can call, get an account number to where i can make monthly payments so that i can start paying off my overdraft. Or is this a trick to ensure that i cannot ever pay off my overdraft and keep me in your debt for an extended period. Honestly this is completely disgusting and the worst experience i have ever had in customer service. Just give me a damn number to contact who can help me with that and who WILL NOT SEND ME IN CIRCLES!!!!!!!!
53 replies
57 months ago
International Colleges Group Scam!!!
Hi, I went to check my credit score and i have found 2 accounts active with this International Colleges Group on my name. I do not know who this is and have never been in contact with this company before EVER!!! Ive seen a few reviews about the same thing happening to them. Whoever you are please remove this from my profile. If anybody reading this can help me with how i can sort this out please do as i dont know who to contact to have this removed!!!!!
0 replies
65 months ago
Traffic Department Joke
Im not sure if i am being pranked or what. I went to renew my drivers license this morning. Stood in the queue for over 2 hours. Got to the front finally with all my documents and required info, just for them to tell me there is a block on my license due to a fine and need to sort that out first. so i go home, pay the fine on paycity and call the numbers provided (just note that 5 of those numbers arent working). I finally got through , and i was told that the traffic office at which i need to sort that block out with has closed for the holiday and only will be reopening on the 4 Jan. I asked them how am i then supposed to renew my license, and it just kept being repeated to me that that traffic office is closed and will only reopen on the 4th. I ask again " so i am not able to then renew my license" and once again im told the traffic office is closed, not giving me any sort of solution as to how i can renew my license. I asked if there is any other office that could help me with this, maybe a head office or something, then i was told that this is the head office and they cant do anything. So basically, i went to the traffic department to renew my license so that i wont be fined or penalised over festive season, was told there is a block due to a fine, i paid my fine, called the number given to me so that i can get that block removed and go back to renew my license, get told on the phone the traffic office that needs to remove the block is closed and they cant do anything to help me and theres nothing they can do to assist with me renewing my license. Is this a joke? I am not able to renew my license at all now. And then when i am going to get stopped during the festive season i will be fined for my license not being renewd because the damn traffic office that needed to assist me is closed and the head office apparently cant do anything to help assist. What the hell!
0 replies
73 months ago
Debit Order when clubs are completely closed
I was going through my banking app to check the debit orders for the month and I notice a debit order for virgin active. Why am I going to be debited for my virgin active membership if the gym is closed and we are not able to make use of it at all. The call centre is also closed so I have to send an email and hope someone attends to it before the debit order goes off. This is complete rubbish to charge people for a membership fee when the clubs are completely closed.
0 replies
86 months ago
Pathetic Service and Cheek
Me and my fiance had an absolutely pathetic experience with zone fitness. We signed up with zone fitness in january. my fiance was already a member at zone fitness wynberg. so i signed us up on a new deal which was being offered . after doing this, she then cancelled her contract at wynberg zone fitness so that we could go onto the new contract opened at parow centre zone fitness. after this, every single time she tried going to a zone fitness, they would tell her that her contract expired, and she had to explain to them the situation of us cancelling her old one and opening a new one, which should be a very straightforward process. teach and everytime, we contact both zone fitness wynberg and parow centre, who assured us each and everytime it will be sorted out but the exact same thing happened each and every time. even the front desk assistants would take down our details assuring us it would be sorted, but abo****ely nothing changed. after this, we decided to call various sales people trying to sort this out as it was starting to get extremely frustrating and annoying to have to give a long explanation each and everytime you are wanting to go to gym. up until this day, which has now bee over 3 months, this issue is STILL continuing, after we have been in contact and being assured it will be sorted each and every week twice a week. yet absolutely nothing has changed. we then decided that we had enough of this, and decided we are cancelling our contracts, as our contracts has not been sorted out completely to be members since the first day we signed up until today. Zone fitness admitted to this problem and issue and apologised, but when i put in my notice to cancel my membership (seeing that our memberships were never sorted as promised and always given issues from day one) i was informed that i cannot cancel our contract without having to pay the cancellation fee. What a damn cheek to tell someone they have to pay the cancellation fee after they had been for 3 months unable to rectify something that has been causing issues and frustration. I would like someone from zone fitness customer care to contact me so that i can deal directly with someone with who i can sort out our cancellations WITHOUT paying a cancellation fee as zone fitness DID NOT at all provide the service that we signed up for.
0 replies
107 months ago
Extremely exceptional service
<p>I have been purchasing from takealot for quite a while now, and I just felt that I've got to the point now that I need to express how extremely impressed I am with takealot with every single purchase. The customer service is truly remarkable. How exactly they are able to be so punctual with their deliveries (and in many cases over deliver with early deliveries) I have no idea, but whatever system it is that they using, please keep it up. Today for example, I purchased a phone cover for an iPhone, delivery was scheduled for tomorrow. I got home from work and my package was waiting their for me. Purchased this morning and delivered later the afternoon. Well done.</p> <p>just needed to write a short review from a loyal and regular customer. Your customer service is truly off the charts. Please keep it up.</p>
0 replies
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5 Star
1 (9.090909090909092%)
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0 (0%)
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2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)