DM
Debbie M
Active since Sep 2015
9
Reviews
0
Industries
Reviews
9 reviews27 months ago
1Life - have I been ****med?
1Life issued a policy, deducted money, then sent me a random notification the policy was cancelled. They then put a block on the debit order so I cannot reverse nor stop the debit order. Now I am ignored. No cover, yet they collecting money knowing there is no cover and earning interest on it. No clear reason given as to the cancellation. This matter is being referred to Ombud. For wrongful financial advice and not refunding nor cancelling the debicheck nor disclosing reasoning.
58 replies
103 months ago
Deceptive Content Management Services Subsription
R10 a day has been deducted via my Cell C router account (no: ********** ). It came to my attention yesterday. Apparently the deduction started on the 13th of June 2017. I unsubscribed yesterday after querying my account. That is 141 days x R10 = R1,410.00!!! I want a full refund and I want answers. What premium diamond-studded services/products are you punting at R10 a day????? I want to see the copy of the agreement where I apparently agreed to this being deducted. I am not taking this lightly. I am fuming. From an online search I did, I see this practice has been going on for years and people are constantly complaining. What measures have you put in place to protect the public and to keep them informed of the costs they are incurring? Totally unacceptable. Unethical. I will venture into the legality of this once you provide me with the required documentation.
266 replies
103 months ago
Deceptive Content Management Services Subsription
I just noted that I have been billed for Content Management Services which has been subscribed to from my Cell C router. I have asked for an investigation - reference no ********** . Apparently something called "Cell C Mirror Network"?? I have not willingly and knowingly subscribed to this. I have no idea what is and what benefit I derive from this subscription. I am told that the only way to check CMS is via a USSD code and to do that I would need to put the router-SIM into a phone. This is unacceptable. Cell C (and all networks for that matter) need to start taking responsibility for deceptively subscribing people to these services. Daylight robbery at its finest. Where are the signed debt agreements we enter into agreeing to this? Why do the networks not, at the very least, send an SMS to notify us that we are subscribed to money-making-scams (some are run by the networks themselves!!!!)?? I want all charges on my account reversed relating to this unwanted and unused subscription to who knows whatever it is. I am appealing to Cell C to conduct business in a transparent manner and stop this deception with pop-up ads. I have assisted a few elderly people in the last few months (various networks) to with massive amounts of depleting airtime and data - all of them turned out to have been subscribed to CMS and they had no idea. What happened to ethical business practices and good governance? We are inundated with marketing texts and emails and phone calls...surely they can make a plan to advise us immediately that we are subscribed and provide us with the option to opt out? My account is officially in dispute as of 12:12 today. Number in question: ********** . I will take my business elsewhere if this is not resolved satisfactorily and also lodge a complaint with ICASA. And when I do, it will be in the form of a class-action. Enough is really enough now.
1052 replies
126 months ago
Someone is stealing my airtime and data
Someone is stealing my airtime and data. I have reported it.. It is urgent. My Anytime minutes are down from 254 to 0. Charges have been made to my billing usage. Loyalty airtime has dropped and droppping consistently. It will soon be 0. Data is dropping. I am not making phone calls. This is urgent. I have phoned 808, 1555, sent 3 emails to 3 departments, Twitter and FB. I need action taken immediately. This is a serious offence. Please treat it like that. I know you don't care about your customers, but please at least try do your job as per your \pride ourselves on excellent customer service"as per your website."""
75 replies
126 months ago
Reports are closed without having been dealt with
I lodged 2 complaints against MTN - they are apparently companies who respond. This is untrue. They only provide an initial, automated, response to a complaint. Then the complaint is closed and no comments are allowed on the complaint. What exactly is the purpose of hellopeter.com if this is the case? Must we re-report every 5 days, the same thing?
75 replies
126 months ago
Text messages for amount due when it is not
Can Truworths stop sending text messages for installments due when it is not true. Yesterday (like every month) I received a text message that an installment of R380 is due by 4/12/2105. This is untrue as my account is currently in advance with R1,000 - that is 2.6 months' worth of installments. I would like to settle my account and pay whatever I need to to get this rotten company out of my life. Please advise on how to do this. If I pay the outstanding balance on my account as per last statement, does it mean I owe you nothing and will never have to liaise with you again? Or is there some extra hidden costs? Also, can you stop all marketing material. I did ask, it did stop for about 3 weeks. It is now sneaking back into my inbox again. You are nauseating. I don't want anything to do with you.
75 replies
127 months ago
Lack of transparency/dishonesty/responding
Complaining again about MTN. My initial complaint has not been dealt with yet. And it just continues.. What is going on at MTN????? . MTN is NOT A RESPONDING COMPANY ON HELLOPETER (regardless of them being listed as such). How do we get matters resolve? What is the escalation procedure at MTN? I don't want to speak to people without the competence or authority to deal with client matters. Please provide me with details of who I can speak to so I can resolve my MTN issues. Please don't ask me to phone 808 or 173 or speak to a Supervisor. Been there and done that (2-3 times a week since August). I need a person in higher authority's contact details? What is the escalation procedure (short of ICASA)? Desperate, disgusted, disillusioned.
75 replies
127 months ago
No response to requests to investigate billing
I have no idea where to begin. MTN has become one of the worse in customer care and technology is lagging behind now. it takes 20 minutes just to get to speak to an operator (lucky if call is not dropped). Then you speak to people who actually have no idea what is going on. You try escalate, they promise to send you an sms to tell you they investigating. It never happens. I phone '808' 3 times a week. Nothing. Email them, nothing. I am still waiting for 2 matters to be resolved going back to August now. Where to from here? No one bothers. So what is the next point of call? In a separate incident yesterday the Customer Care Consultant lied about the promotional data on offer resulting in me spending money I shouldn't have. Who is going to refund me for his mistake? How can we trust any of them? Do they actually get training? Do they actually care? Afterall, if it is not for people like me, MTN would not be in business. I cannot believe how pathetic and apathetic MTN has become in the last 2 years. I cannot support them after my contract ends next year. I just can't deal with them anymore.
75 replies
128 months ago
Not honouring discount vouchers
On 12/3/15 Customer Service guaranteed R300 discount vouchers (phone record as proof). Received R100. Not getting it sorted out. Last month I started paying R200 less on account...the whole of Truworths has phoned for this R200. Not one has attempted to resolve the initial matter. My attempts to resolve has been ignored now for 5 months. The R200 not my time worth. Guess that is how they deal with it...hoping customer gives up. Pathetic. Pathetic. Pathetic.
75 replies
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2 Star
6 (66.66666666666667%)
1 Star
3 (33.333333333333336%)