Active since Oct 2015
Whilst at the till yesterday (19/12/25) at about 15:55 we witnessed an elderly lady come within inches of being physically assaulted by two very rude, vulgar, arrogant, aggressive people. No intervention by staff, security etc. This was a horrible experience for the lady getting the verbal abuse, as well as other customers . The fact that these two were allowed to "run the show" until THEY decided to leave is shocking and absurd. We will never go back to this store.
Horrible customer service experience. There isn't enough space on this page to describe the irritation caused by them. Luckily I am done and don't have to deal with them anymore.
After being a member for a decade and collecting almost 700,000 points, I am saddened by Toluna's recent attitude. Low level of surveys that prevents you from reaching cashout redemption, then expiring points because you haven't used it, because you reached the threshold of redemption because of low surveys. (effectively *****ing them because they have been paid by the customer of the study but are now keeping it for themselves). They just ignore your queries or give a robot response. Then when you do redeem vouchers you don't really want, but because you don't want them to ***** more points, they only send you one and say the other is "processing". Not even worth the disappointment anymore. I'm done and won't recommend them.
When it comes to paying the cashouts they are full of poor excuses. It seems like it is on auto excuse. The terms are very clear, (ii) Timing: EFT Transfers will only be made once a week on a Friday so funds should reflect in your bank account by 8pm each Friday evening. Several Fridays have passed and still waiting on EFT to be processed. Same excuses. It is turning out to be more of a hassle than what it's worth. Just honor the terms and do the cashouts.
1. Capitec, Baywest Mall, Port Elizabeth. I have encountered a very frustrating situation with the coin counter at this branch. You get rid of the cashier / teller and replace them with a machine that hasn't been working for 2 days straight now. Apparently it has been giving problems for a while. The mind boggles. Nothing wrong with the staff service this particular time, it is your machine and the terrible turn around time to get it up and running. 2. The ATM in the Hunters Retreat area is more offline than it is on, it has actually become a joke when people walk past it. (Please do not blame loadshedding, the other four banks' ATMs next to Capitec work pretty much flawlessly all the time. I know this because I am forced to use them every time Capitec is offline). And don't tell me where the other "nearest" branch is, I am not interested. This ATM is here, and it should work, otherwise what is the point of having it? I am trying to like this bank, but jeez, you make it hard to do so.
In addition to my previous complaint, (referring to my complaint and not the useless generic response) I notice that the voucher I am still waiting for, the bulk of surveys were completed in February and March, cashed out 13th April and we are now in JUNE!! (Meant to be 10 working days??) The below paragraph from the website clearly states it. Get you reward chop chop???? "You can still request your rewards at any time of the month, but they will all be processed on the 15th and then delivered to you within 10 working days of the 15th. If you’d like to get your reward chop chop make sure to redeem it before the 15th of every month." If I had to guess, and this is just my opinion, Enlighten have been paid for those surveys that closed 2 - 3 months ago by their client, yet the voucher is not forthcoming? I feel it is only fair to let the public know what is going on here. Stop shifting the blame to other companies and fix the problem.
It saddens me, but it seems like Enlighten has fallen by the wayside. It used to be flawless and on time delivery of vouchers, but it progressively got worse over the last few months, to the point where it is becoming ridiculous. I see the other reviews here are similar to my problem, so it seems it is becoming a trend? We put in effort to provide quality survey answers and expect the same back when it comes to payment. They say 10 working days after the 15th you will get your vouchers, it is now 23 working days, more than double and still nothing received. What is worrying is that there has been no correspondence from enlighten like previous times when there were delays. Even then the delays were just a couple of days and acceptable because of correspondence and not long delays like we are experiencing lately without any correspondence. Very disappointing.
would give it minus stars if it were an option. roulette on evolution games keeps rejecting winning bets and the generic robot response is infuriating!! no support available at all. yet again very disappointed, but i guess its my own fault that i keep going back. well hollywood, this is it, i will not be recommending you ever again.
All I can say is, HUGE disappointment. The service and website has become worse and worse to a point where there is no service now. Or a generic robot response and nothing happens anyway. Resulting winning tickets and processing withdrawals are the main issues and the site that is so broken it goes blank screen sometimes and just says, "error" in stupid purple writing. It is really unacceptable when you consider people are risking their hard earned cash and if you read up on the facebook comments, the problem is deep
I recently had an experience with CCD couriers delivering a new card, service was good and professional. I was especially impressed by Jacob Morake who assisted and went the extra mile in telephone conversation as well as email notification. Thank you Jacob.
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