NW
Nicole W
Active since Oct 2015
7
Reviews
0
Industries
Reviews
7 reviews31 months ago
Great guy, easy to deal with
The seller was quick and responsive, very professional, and the product worked exactly as promised. Prices are also good. I bought another for my cousin the next day. When I need another, I'll be back.
0 replies
38 months ago
Quick and easy claim process with great service
I recently had to put in a claim for damage to my vehicle with Miway. The whole process was quick and easy. Being able to do it through the app was so convenient because I could deal with all the admin in my own time, even outside of office hours. The one time that I had to call a consultant the consultant was courteous, professional and extremely helpful. My claim was covered in full and Miway even contacted me to let me know they had allocated a legal consultant to help recover my excess from the third party involved. I already have my vehicle back, fully repaired. I am very, very happy with the service I've received.
53 replies
43 months ago
Worst automated call centre I have ever encountered
The Call centre is so convoluted. I have one simple question to ask related to the app, that doesn't require any of my personal information. I have been trying for three days and I have yet to get through to an actual human being. I tried the WhatsApp which gave irrelevant suggestions, after I'd closed the app and then considered the matter closed because I didn't respond. The automated call centre wants me to provide personal information that is completely irrelevant to my query and I must log into my app to authenticate the fact that I'm calling which is just ridiculous. It would literally (and I mean literally) take a person 2 minutes to listen to what I'm asking and then say yes or no. Instead I've spent several hours just trying to get through to a human being. At this point going to queue at the bank to wait to speak to a consultant is looking like the best option and that's what they're supposed to be trying to prevent with online and telephone banking.
133 replies
128 months ago
Great customer service
I only discovered [URL Removed] a few months ago but I am thankful I did. They have introduced me to the joys of online shopping. I have since bought a number of items from them and I have received very good service. I received the correct product every time, on time. There was only one case where the product I ordered was out of stock but they promptly contacted me to inform me of the mistake, apologise and ask how I would like to proceed. I requested a refund and the correct amount was refunded to me within a day. I love their many promotions and they are very generous with coupons. Thank you Takealot! The only bit of constructive criticism I can add is that they should require their suppliers to enter detailed descriptions and more than one picture of every product.
75 replies
128 months ago
Prompt settling of insurance claim.
I had a motor vehicle accident in April and my car was declared a write off. I was dual insured at the time but after I contacted Miway to make a claim they settled it very promptly. The only negative comment I can give is that the person I dealt with did not keep me updated on the progress of my claim otherwise I am happy with the service I received.
75 replies
128 months ago
Prompt settling of insurance claim.
I was involved in a motor vehicle accident in April 2015, while I was dual insured. A third party was at fault so I informed my insurance company, Outsurance, that I was going to attempt to claim from the third party first. Time passed, things were taking too long and I was struggling without a vehicle so I contacted Outsurance and asked if I could reinstate my claim. They were very understanding and dealt with the claim promptly. I have nothing but good things to say about the service I received from their claims department. I do have an issue with their billing department (I am still being charged insurance premiums for a car I don't have anymore) but I have faith that this will be resolved soon.
0 replies
128 months ago
Settlement of account
I had a contract with Wesbank for vehicle finance when I was involved in an accident in April and my car was declared a write-off. Firstly, the very first contact I had with Wesbank after was via a sms in which they threatened to blacklist me if I did not settle my account immediately - completely uncalled for as I had not missed one payment since the inception of the contract. No way to treat a good client. Secondly, my insurance company requested a settlement letter and settled the balance then a little while after that I got a message from Wesbank saying my debit order was being reinstated and then an amount was deducted from my account. I phoned several times to query this, the first three times I sat on hold for more 10 minutes or more. Then eventually I got in contact with someone who said there was a problem and she needed to do some calculations then she would call me back - I'm still waiting. I have attempted to call them again but have again had to hold for more than 10 minutes at a time. Terrible, terrible service! I will need to purchase a new car soon and I am reluctant to use Wesbank to finance it.
128 replies
Review Distribution
5 Star
5 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
1 (14.285714285714286%)