RS
Rheinhardt S
Active since Oct 2015
7
Reviews
0
Industries
Reviews
7 reviews30 months ago
Horrid company
This company recently gave me debt counseling. Not only did they mis-represent the facts and implications of their actions, but after numerous discussions of me telling them I did not want them to proceed they in any case proceeded. I am now listed as under review by all my creditors.
0 replies
31 months ago
Shocking service, and lack of any accountability
I requested an upgrade to Vodacom VIP, effective 1 Sept The first consultant on 1 Aug, processed this incorrectly and since I notice that double billing was been charged on the app, have phone in numerous occassions. Each consultant and Team Leader involved have promised to log the ticket and give me feedback. Yet, nothing has transpired for almost 3 weeks. as a customer, this is deplorable service, and the fact that I have to follow-up on Vodacom's mistake week after week, and still have nothing done about it, is disgusting. I think My 10 years of business would be better appreciated with MTN. Vodacom fought so hard to keep my inactive number up and running because of my longstanding service, but they can't even sort out the actual query for their error.
131 replies
38 months ago
TWT Advantage for claims is a scham.
9/826/44/2122 - CLAIM PROGRESS_ Your Claim Number: TWT-RSCH0511 This claim was submitted to Road Protect on Tue, Nov 9, 2021, 7:17 AM I've never received any actionable feedback and now nearly 1 to 2 years later they want a tracker report for my vehicle and photo's of the pothole. THis is absolutely ludicrous. Paying for this service is the worst loophole I've ever encountered they don't actually do anything except forward it on and play postman.
212 replies
39 months ago
FNB "strongest brand" operating like VBS.
I recently took out a loan with FNB, to consolidate debt and to give my bank the opportunity to earn the interest off of me since we all know that capital repayment is a massive money-making tool. However I applied for the loan, and before accepting the loan amount I requested that my interest rate of 28% be reviewed. This was promised to me telephonically at the end of November and nothing was done. I did not accept the debit authority as I was under the impression that my request for 21% interest rate repayment would first be done. A day or two later, the money was paid out to me and this I assumed was at the new requested interest rate that I had requested as no other feedback was given to me. Since then I have subsequently found out that no D/O for the loan has been coming off my account and the interest has just accrued on my loan at the unauthorised rate of 28% originally set. Not only have I phoned, tried to have this resolved on secure chat, and send a complaint email, I also phoned and requested to speak to a manager on 2 occasions. FNB simply does not return calls or attempt to contact me. all prior attempts were met with, we cannot review the interest rate of a loan once in place. I eventually spoke to a gentleman after 2 months of trying to sort this out and laying complaints. he referred me and sent an email to the rate review email: PersonalLoansJudgementalcredit@fnb.co.za. They simply came back and said I do not qualify for a rate review. I sent an email requesting to speak to a manager to explain this to me, and true to form FNB does not respond or bother to make an effort. As a loyal FNB customer, and having never defaulted on a single payment with a decent credit score, I for the life of me cannot understand where they advise I don't qualify for a rate review. as if the quality of my banking is not enough to qualify for better interest rates as if I am somehow a lessor banking customer due to certain metrics not met. The fact that I have to qualify for a better interest rate on a personal loan seems absolutely ludicrous. I have as much right as the next person to request a better interest rate on my personal loan and such considerations should be taken into account regardless of how much I am worth or give to FNB. With all the recent accolades FNB has gathered, to see nonchalant behaviour like this makes me sick. Please contact me and help me understand why I don't qualify for a rate reduction and why the bank proceeded to incept the loan on undesirable terms without my go-ahead, in essence, changing the material facts of the loan without my approval. Please explain to me how this is inline with TCF and the National Credit Act, furthermore explain to me the metrics that my rate review was assessed on and on what merits I have declined a more favourable interest rate as I'm sure that these metrics would be interesting to see.
73 replies
50 months ago
Worst service I have ever not received.
I canceled my account with Mix Telematix and the lady confirmed nothing is outstanding. Then I started getting extremely rude sms'es telling me I'm behind and they'll report it credit bureau. I sent 3 emails, not a single response. I was frustrated and the emails were very rude, but I'm in the process of house hunting and no one I ever speak to ever helps. and no they want to report me to the credit bureau. This company has the worst service I've ever seen in my life and I would never ever refer any customers to them for tracking. Absolutely shocking
159 replies
81 months ago
Shocking service - Clearly you don't have time for your customers
10/10 Customer Service from Vox this afternoon, asking a simple question - but seems prospective clients aren't worth bothering about. Copy pasted from Vox live chat: Welcome to IC! 4:31:57 p.m.Interaction transferred to Consumer Fibre. 4:31:59 p.m.Interaction alerting Annittah Mabena. 4:32:01 p.m.Annittah Mabena has joined the conversation. Rhein - - - 4:32:05 p.m.Hey Annittah Mabena 4:32:07 p.m.Good day, Thank you for contacting Vox Telecom support. How can I assist you today? Rhein - - - 4:32:29 p.m.Can you tell me if SADV 50/50mb line is unshaped? Annittah Mabena 4:32:55 p.m.can i get your account number Rhein - - - 4:33:23 p.m.I haven't activated one yet. as I'm deciding on whether to go for SADV or TT Connect. 4:34:48 p.m.Annittah Mabena has left the conversation. 4:34:48 p.m.
0 replies
128 months ago
Ignorant service, horrible communication
This year for 2015 has been attrocious, I did a line migration in February and all went well. All payments are being allocated correctly then after 4 months of sailing smoothly. I am suddenly faced with line suspensions and all sorts of billing problems, only to then find out that the line transfer meant a different payment reference number. Which is understandable but not communicating this is apalling. Then after 2 months of struggling with 40 min hold times on the telephone. And being cut off on a few calls. I eventually go to the telkom shop in walmer. After long struggle I finally get all the billing issues sorted, and end off the interaction with a simple request to cancel the line with effect 31 July 2015. This is due to me being unhappy with service and also because I'm moving out of the current premises.<br> To my disgust I then get an account 2 months later and find out I now owe telkom X amount, warning me of legal action and line suspensions. I have since responded to their administration in hopes of a amicable settlement as it might just be a miscommunication, but no response as of yet. I refuse to pay for a service I cancelled and which has been inactive and not used.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)