Active since Oct 2015
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5 reviews52 months ago
DISGUSTING CUSTOMER EXPERIENCE
I bought a fridge online from ok furniture on 24/11/2021, and awaited delivery as my order was paid immediately online. After a week of not hearing anything from ok furniture about my delivery, I phoned their call centre on 02/12/2021 to enquirea nd I spoke to a lady called Mellissa, she told me that the fridge was out of stock and that someone will call me to give me an update about the delivery. A week went by and no one was phoning me with an update. I phoned the call Centre again on 15/12/2021 and spoke to a guy called Kabelo who was very rude. He told me the same story about the fridge being out of stock. I asked to speak to the manager with no luck. I phoned back and came across a lady called Valdene, at this point I did not want to explain anything to anyone, I asked Valdene for the manager and she told me that the manager was not available and she will give my details to her manager to call and that did not happen. On 20/12/2021 I went to a local OK furniture store in Mahikeng and asked for help with my order, the gentleman I came across tried to help me to get through to a call Centre and the phone was ringing unanswered, and then I realized that the store had the same fridge as the one I ordered online. I left the store with my problem unsolved and continued to try and get through to the call Centre with no luck. On 29/12/2021i phoned the call centre and spoke to a lady called Tutu and when I enquired about my order I was told the same thing, that there is no stock available. I asked Tutu for her manager and she told me that the manager was not available but she will put me through to her supervisor. I got to the supervisor by the name Noni and I said to Noni that I wanted my order cancelled and my funds refunded because I have been waiting for over a month for my delivery with no success. I explained my dissatisfaction and inconvenience caused by ok furniture to Noni and she told me that I will wait 7-10 days for the refund. Noni asked if I was still keen to have the fridge delivered and I said yes because I did not want to wait the 10 days for refund. She then asked me to give her some time while she tried to sort out the no stock/delivery issue and she came back to me to say that she had found a fridge that will be delivered on friday. I agreed with Noni because I was willing to wait the 2 days for delivery and unfortunately the fridge was not delivered on Friday 31/12/2021 as per Nonis promise. At this point I'm so disgusted by the ok furniture client service and would like my refund afterag being caused a huge inconvenience.
0 replies
64 months ago
Horrible Service
I went to a clicks store in Vincent Park mall today and arrived at the store around 17H53. When I got to the door I noticed that the door was closed, I then approached the door as other customers were going out, I then asked the security guard that was at the door if I could go in because I needed to collect my medication. The security guard then told me that the shop is closed and I pointed to him that the trading hours on the shop window says the store closes at 18H00. I pleaded with this guy that I needed to collect my medication that I must take the next morning and as I was busy trying to talk to this security guy he closed the door on my face. What I need to know is how does a big store like Clicks treat people like that? If your trading hours are until 17H50 then put the right information on your shop windows and stop misleading people! I needed to collect my medication and I couldn't. Yet I got to your shop before closing time. I need feedback on this matter. My health could be compromised because of your wrong information/ trading times and horrible customer service. I don't think I will ever take my repeat prescriptions to clicks because of how I was treated today. You have lost a valuable customer in me!
0 replies
77 months ago
DISGUSTING EXPERIENCE
We booked accommodation for 13/12-14/12 at this place. Travelled about 3 hours to get there, driving with 2 small kids. When we got to the reception area it was chaos,(looked like a group check in). Me and my husband waited a few minutes until we moved closer to a reception lady whom we thought was gonna check us in but the lady just said we must move to the other side and will be assisted from that side as she was busy with dinner vouchers. We went to the other side of the counter and eventually got acknowledged by a lady with tinted hair( they all didn't have name tags on). So I say to the lady "we're checking in " and she went to say to me " okay sweetie" but we're still busy checking the group in. I was fuming and she eventually checked us in to our 3 rooms we booked. When we got to the rooms, the 3rd room key card was not working. My husband went back to reception and was told to go back to the room with the security guy ( assuming that he maybe doesn't know how to use a key card). When the security guy got to the door, the key card was still working. So we had to wait for him to go back to reception and get the key card sorted out. After waiting for a while for a security guy to come back, my husband phoned reception and asked to speak to a manager and the manager was not available and it was said that this manager will call back. After a long while the phone rang in the room and it was this supposed manager(Xolani) who said he was sorry....but the attitude.....stinking. So our booking stated that its 3 rooms, 2 sharing with 2 beds, and 1 room with a baby cot. My view in this regard is for people allocating rooms to use their common sense. How can they allocate rooms with only a shower yet the booking was clear that there's small kids.( How were they supposed to bath?). The other thing is how do you put only 1 towel when you know its gonna be atleast 2 people in the room? Tea/coffee making facilities not enough as if they were never replenished after the previous guest. And to out the cherry on top was your restaurant partner PANNAROTIS. We ordered pizza around 20H45 and we got the order at 22H00....I kept calling the restaurant about 5 times and spoke to waiters who kept putting the phone down on my ear 5 times promising to get back to me about the delay but no one ever got back to me until 22H00. This is the most horrible experience me and my family have ever experienced in our travelling. You say " your hotel is the only place to stay in in Mthatha " my suggestion is go back to the drawing board. Train your staff and your manager Xolani their service STINKS.....SIES
305 replies
117 months ago
Pathetic service and unethical business practice
<p>I have been having the insurance for 2 years and my premiums were always paid up to date. I contacted 24 hour mobility on the 5th August to submit a claim and the claim was declined because apparently, I did not explain to their satisfaction what's wrong with the phone. I mean I explained on the form what was happening with my phone and apparently it's not clear. I was then contacted by a lady agent known as Jabu who said it's not like the insurance won't pay for the claim but they need to know what's wrong with the phone. She further said that I must take the phone to MTN for assessment so that they could know what's wrong from MTN's report. I took time, money and effort, drove to MTN, who subsequently sent me a document that they labelled as quotation indicating all that needs to be replaced on my phone. I then forwarded the same to Jabu and she still said the claim is declined because the fault on the phone is not clear. I'm not a technician and can't give a diagnosis on the phone, I explained what I experienced with the phone so I'm not sure exactly whether this lady expected to misrepresent the facts or what. She insists that she wants an HVRC report but the people at MTN don't know what that is. I have my husband and son and other family members who are on the 24 hour mobility insurance and if this is the service that's given to clients at their time of need, then perhaps it's time I looked for a better insurance cover and provider. My claims history is good, in fact I this is my first claim on this insurance since I took it up two years ago, my premiums are up to date and yet I'm being given a run around like I'm not a valued customer. I will also spread the word on social media about this kind of pathetic service. </p>
53 replies
127 months ago
bad service from standard bank
I phoned the cellphone/internet banking division on 27th october 2015 and i spoke to a lady. I explained what my query was and she said she is transferring me to the authorisations department as they are the ones who will be able to assist with my query. Eventually someone answered the phone at authorisations department and i reiterated my query from scratch then this lady said to me no, the people who will be able to assist me is the self service people and that i must stay on the line while she transfers my call. I was holding on for more than 20 minutes when someone eventually answered, i explained my query to her and she was about to transfer me somewhere else when i asked her to how many people am i going to be transferred to before i get help. She was very rude to say the least. Said her name is Samantha and she further put me on hold and when she came back she told me that i am going to be charged a ridiculous amount to trace my transaction. What amazed me was her 2 colleagues that i spoke to before her were able to pick up the transaction and she was not. Service was terrible...horrible
75 replies
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