HS
Hotel Savoy and Conference Centre
Claimed Business
HS
Hotel Savoy and Conference Centre
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Asam M
1 reviews | Active since Jan 2020
28 Aug 2023, 21:06
Poor Room Condition and Service.
Iam correctly booked in from 28 August til 1 September. From reception to my room, it's a disgraceful walk. While I have to park my vehicle at what seems to be a seperate premises to where my room is. August is still a very cold month in Mthatha. Tiled floors no carpet around the bed. Room is extremely cold and to add insult to injury, the air-conditioned isn't working. Called multiple times. Don't even get me started with two single bed put next to one another. They kept splitting. The sheets are dirty and don't seem to have been changed from the previous visitor. Disgusting to say the least. Tv remote doesn't work either. Room service some guy not even dressed in uniform walks if and you just not sure if he is there to rob you or assist you. ***** character. My opinion, this place is poorly managed and I wouldn't recommend that anyone spends their hard earned money there.
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Asam M
1 reviews | Active since Jan 2020
28 Aug 2023, 21:06
Poor Room Condition and Service.
Iam correctly booked in from 28 August til 1 September. From reception to my room, it's a disgraceful walk. While I have to park my vehicle at what seems to be a seperate premises to where my room is. August is still a very cold month in Mthatha. Tiled floors no carpet around the bed. Room is extremely cold and to add insult to injury, the air-conditioned isn't working. Called multiple times. Don't even get me started with two single bed put next to one another. They kept splitting. The sheets are dirty and don't seem to have been changed from the previous visitor. Disgusting to say the least. Tv remote doesn't work either. Room service some guy not even dressed in uniform walks if and you just not sure if he is there to rob you or assist you. ***** character. My opinion, this place is poorly managed and I wouldn't recommend that anyone spends their hard earned money there.
0
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Anele M
1 reviews | Active since Jan 2020
8 Nov 2022, 07:07
Horrible experience and Savoy Hotel
I booked at Savoy Hotel for 2 consecutive weekends 28-30 October 2022 and 6-7 November. Experience for first weekend was that their WiFi simply does not work at all, I conplained about this but forget that you’ll get assistance. Secondly, Savoy has got to be the only hotel that has SABC & eTV as their channel options in the room, no DStv channel at all, for their proce?? I dont understand. Second weekend I was booked in a different room, still no WiFi, fan was not working, there was one towel instead of 2, SABC channels. And to top it all, the bed was making sounds just by sitting on it, makes more sounds when sleeping and turning facing the other way, yoh!!!! I think the complacency has crept in with Savoy Management and staff because the service rendered is not value for money.
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Anele M
1 reviews | Active since Jan 2020
8 Nov 2022, 07:07
Horrible experience and Savoy Hotel
I booked at Savoy Hotel for 2 consecutive weekends 28-30 October 2022 and 6-7 November. Experience for first weekend was that their WiFi simply does not work at all, I conplained about this but forget that you’ll get assistance. Secondly, Savoy has got to be the only hotel that has SABC & eTV as their channel options in the room, no DStv channel at all, for their proce?? I dont understand. Second weekend I was booked in a different room, still no WiFi, fan was not working, there was one towel instead of 2, SABC channels. And to top it all, the bed was making sounds just by sitting on it, makes more sounds when sleeping and turning facing the other way, yoh!!!! I think the complacency has crept in with Savoy Management and staff because the service rendered is not value for money.
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Tees M
1 reviews | Active since Jan 2020
28 Apr 2022, 09:28
Steers Savoy..a mess!
Steers Mthatha by Mandela Hospital have the worse chips...so much for 'famous handcut' we were served yesterdays chips refried!!! Yhoo ha.aah..thanks steers ose Bonjour ngase Mandela Savoy! Wow!
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KK
YS
Yanga S
1 reviews | Active since Jan 2020
11 Feb 2020, 09:04
Excellent Service
Friendly stuff, Ow their reception area is so warm welcoming. the lady i met there she is just a sweetheart, they treat people with respect and equal without noticing who you are and where you coming from. this is the best home away from home just to clear your mind and have some rest.
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Yanga S
1 reviews | Active since Jan 2020
11 Feb 2020, 09:04
Excellent Service
Friendly stuff, Ow their reception area is so warm welcoming. the lady i met there she is just a sweetheart, they treat people with respect and equal without noticing who you are and where you coming from. this is the best home away from home just to clear your mind and have some rest.
0
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2019, 19:13
DISGUSTING EXPERIENCE
We booked accommodation for 13/12-14/12 at this place. Travelled about 3 hours to get there, driving with 2 small kids. When we got to the reception area it was chaos,(looked like a group check in). Me and my husband waited a few minutes until we moved closer to a reception lady whom we thought was gonna check us in but the lady just said we must move to the other side and will be assisted from that side as she was busy with dinner vouchers. We went to the other side of the counter and eventually got acknowledged by a lady with tinted hair( they all didn't have name tags on). So I say to the lady "we're checking in " and she went to say to me " okay sweetie" but we're still busy checking the group in. I was fuming and she eventually checked us in to our 3 rooms we booked. When we got to the rooms, the 3rd room key card was not working. My husband went back to reception and was told to go back to the room with the security guy ( assuming that he maybe doesn't know how to use a key card). When the security guy got to the door, the key card was still working. So we had to wait for him to go back to reception and get the key card sorted out. After waiting for a while for a security guy to come back, my husband phoned reception and asked to speak to a manager and the manager was not available and it was said that this manager will call back. After a long while the phone rang in the room and it was this supposed manager(Xolani) who said he was sorry....but the attitude.....stinking. So our booking stated that its 3 rooms, 2 sharing with 2 beds, and 1 room with a baby cot. My view in this regard is for people allocating rooms to use their common sense. How can they allocate rooms with only a shower yet the booking was clear that there's small kids.( How were they supposed to bath?). The other thing is how do you put only 1 towel when you know its gonna be atleast 2 people in the room? Tea/coffee making facilities not enough as if they were never replenished after the previous guest. And to out the cherry on top was your restaurant partner PANNAROTIS. We ordered pizza around 20H45 and we got the order at 22H00....I kept calling the restaurant about 5 times and spoke to waiters who kept putting the phone down on my ear 5 times promising to get back to me about the delay but no one ever got back to me until 22H00. This is the most horrible experience me and my family have ever experienced in our travelling. You say " your hotel is the only place to stay in in Mthatha " my suggestion is go back to the drawing board. Train your staff and your manager Xolani their service STINKS.....SIES
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2019, 19:13
DISGUSTING EXPERIENCE
We booked accommodation for 13/12-14/12 at this place. Travelled about 3 hours to get there, driving with 2 small kids. When we got to the reception area it was chaos,(looked like a group check in). Me and my husband waited a few minutes until we moved closer to a reception lady whom we thought was gonna check us in but the lady just said we must move to the other side and will be assisted from that side as she was busy with dinner vouchers. We went to the other side of the counter and eventually got acknowledged by a lady with tinted hair( they all didn't have name tags on). So I say to the lady "we're checking in " and she went to say to me " okay sweetie" but we're still busy checking the group in. I was fuming and she eventually checked us in to our 3 rooms we booked. When we got to the rooms, the 3rd room key card was not working. My husband went back to reception and was told to go back to the room with the security guy ( assuming that he maybe doesn't know how to use a key card). When the security guy got to the door, the key card was still working. So we had to wait for him to go back to reception and get the key card sorted out. After waiting for a while for a security guy to come back, my husband phoned reception and asked to speak to a manager and the manager was not available and it was said that this manager will call back. After a long while the phone rang in the room and it was this supposed manager(Xolani) who said he was sorry....but the attitude.....stinking. So our booking stated that its 3 rooms, 2 sharing with 2 beds, and 1 room with a baby cot. My view in this regard is for people allocating rooms to use their common sense. How can they allocate rooms with only a shower yet the booking was clear that there's small kids.( How were they supposed to bath?). The other thing is how do you put only 1 towel when you know its gonna be atleast 2 people in the room? Tea/coffee making facilities not enough as if they were never replenished after the previous guest. And to out the cherry on top was your restaurant partner PANNAROTIS. We ordered pizza around 20H45 and we got the order at 22H00....I kept calling the restaurant about 5 times and spoke to waiters who kept putting the phone down on my ear 5 times promising to get back to me about the delay but no one ever got back to me until 22H00. This is the most horrible experience me and my family have ever experienced in our travelling. You say " your hotel is the only place to stay in in Mthatha " my suggestion is go back to the drawing board. Train your staff and your manager Xolani their service STINKS.....SIES
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