PM
Pateka M
Active since Oct 2015
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Bad customer service
I made an enquiry long time ago in January about the interest I was charged in December being extra by 3000 rand . Even worse after I transferred an extra R10000 and there was a rate change.
56 replies
3 months ago
The delivery was very fast and within a day of making the order
The delivery was very fast and within a day of making the order.Great customer service ,refund was processed before I even received the order for 1 item they didn’t have in stock. Packaged nicely wrapped as well.Great service from the delivery person
0 replies
16 months ago
Bad service
I submitted my form 6 days ago for a refund but until today no response except the automated response
56 replies
28 months ago
Your money is not safe
I reported pending *****ulent transactions in December while I had my card with me,instead of Fnb acting immediately they finalised the transactions.They have not got back to me or returned my money. If I don’t get my money back ,I will move my loans to other banks and close the account.I trusted Fnb with my salary
129 replies
29 months ago
Where is my money
Used to hear of Pep money withdrawals ****s till it happened to me. Went to withdraw but never got my money. When i went to atm ,the voucher is not there
0 replies
29 months ago
Where is my money
I used to hear of instant money ****s not getting your money till it happened to me,i registered and checked the money before going to the mall,the voucher was there.Went to Pep parow centre assisted by Dineo . She said the voucher is not going through and tried again,went through and put pin.a slip came out with error 6. .she said i must go to the atm,when i get there the atm says no voucher on this number
258 replies
29 months ago
Not easy to reach
Been trying to call for a refund but phone is forever busy or wait till airtime finishes.
144 replies
30 months ago
Rude staff
Good day I just got a call from Lutho,Postnet Dundee. She is rude,abuses the power of handling peoples parcels. This is how the conversation went ' Lutho: Not sure if i pronounce your name correctly. Says an incorrect name Me: Why are you calling people you dont know ?(thinking ****s) Her: i am calling from Postnet dundee,regarding parcel from .. .theres a lot of parcels here ,i will shift it aside if you dont want to talk. Me: please dont use emotional ********* Lutho : Goes on to threaten to move to other parcels Me: i asked her we confirm information Lutho: drops call Please hire people who are mature,professional and who wont bring their egos to work.
0 replies
32 months ago
Poor customer service
It's been a month since I have been asking matrix to install a tracker on my car,I only received a reference number and no service. Yet I cancelled my subscription before because of this poor customer service.
132 replies
36 months ago
Food *******
On the 8 May 2023 ,I ordered kfc on the app and order was confirmed for delivery. We went outside to wait for the bike ,a bike passed then after got a message that said food delivered yet he never gave us the food. I called customer service immediately and they said they will escalate but till this day no response. I filled the survey and reported.
0 replies
Review Distribution
5 Star
4 (12.121212121212121%)
4 Star
0 (0%)
3 Star
1 (3.0303030303030303%)
2 Star
4 (12.121212121212121%)
1 Star
24 (72.72727272727273%)