GD
Gcina Dumisa-Rygwelski
Active since Nov 2015
26
Reviews
0
Industries
Reviews
26 reviews3 weeks ago
Smita Dooken is the person I dealt with twice
Smita Dooken is the person I dealt with twice. Pleasant. Patient. Provides clear and easy to understand steps to help resolve the issue. A delight to deal with. Thank you!
1 reply
1 month ago
Airbag Failure Investigation
I am the owner of a 2021 BMW X1 Sdrive18i, purchased brand new in September 2021. The vehicle has been serviced exclusively at SMG Tygervalley and SMG Century City dealerships. On 4 April 2026, I was involved in a serious accident in which the car rolled and landed on its roof. Shockingly, none of the airbags deployed. This is unacceptable given that the vehicle was regularly maintained and no warnings or defects were ever indicated. I lodged a formal complaint on 6 April 2026 regarding this critical safety failure. Since then, my dealings with Kesan Pillay and Lawrence Titus have been wholly unsatisfactory. My emails are routinely ignored, promised callbacks never materialize, and the handling of this matter has been obstructive and dismissive. I was initially told an investigation would proceed once the car was towed to the nearest dealership. However, I am now being informed that BMW South Africa will not conduct an assessment because the car has been “written off” by insurance. This claim is factually incorrect. No settlement has been paid, and I have not signed any documentation surrendering ownership of the vehicle. The car remains BMW’s property. I demand clarity on where Kesan obtained this misinformation. I am formally requesting that BMW immediately conduct the investigation into why the airbags failed to deploy. I require confirmation of: • When the investigation technician will be in Cape Town. • Who at SMG Century City will sign for the vehicle upon towing. If BMW refuses to investigate, I expect to be provided with the specific legal clause that justifies this refusal. Should BMW decline to resolve this complaint, I demand a deadlock letter without delay so that I may escalate the matter to the ombudsman. This is a matter of consumer safety and corporate accountability. I expect BMW to treat it with the seriousness it deserves and provide me with a clear, documented response.
0 replies
2 months ago
Thank you for transforming what felt like a nightmare into a smooth and reassuring resolution in such a reasonable time
Yesterday I logged a warranty claim for my car and unfortunately my initial interaction with a consultant left me feeling as though I was being done a favour rather than receiving proper assistance. I escalated the matter to the manager, Mankwe, and Gary, who—together with Pertunia—swiftly took ownership of the situation. They clearly explained each step of the process, kept me updated throughout, and ensured the issue was resolved within a day. My car is now being repaired, and what began as a frustrating experience has been turned into a positive one. Thank you for transforming what felt like a nightmare into a smooth and reassuring resolution in such a reasonable time
1 reply
5 months ago
Atrocious service by Private Banker - Nadine Van Der Westhuizen
I sent an email to my banker early last week to which she didn't respond to until i followed up days later. She wasn't even out office at the time. When i eventually got a response, it was incorrect information provided. She was referring me to another department that i had already spoken to that referred me to her. Basically i was being passed from pillar to post with no direction. Awful experience from Nedbank private bankers to customer service agent in the CC. They blind transfer to incorrect departments and you have to explain your query to a thousand people over and over again.
0 replies
11 months ago
Maitland Branch Reception gents are a delight!
Lovely gentlemen in Maitland reception branch. Helpful. Pleasant. A delight to deal with. Thanks team!
0 replies
11 months ago
Exceptional Service by Bongiwe Malgas
I had a Fantastic experience when I submitted my lost device claim. The claim was swiftly attended to and within 48 hours I had a new device. Well done!
0 replies
13 months ago
Unseasonably long wait times at Clicks Pharmacy Richards Bay
I had a terrible experience at Clicks Pharmacy Richards Bay. I waited for over 45 minutes for pre packed meds. Upon engaging the pharmacist, Kiara, she mentioned that they are understaffed and have been alerting head office about their challenges. This has been falling on deaf ears.
1 reply
13 months ago
Terrible Delivery Service - Richards Bay Builders
I have sent numerous emails this weeks to which none have been acknowledged by the builders team nor the Richards Bay branch manager Rakesh.
5 replies
13 months ago
Long Queues & no wipes - Empangeni
Ridiculously Long queues at Empangeni branch as a result of few till points being open. Also, there are no wipes to clean trolleys and according to manager Ndumiso, this was decided upon after Covid. This is shocking because the Richards Bsy brandy has wipes and many others I have been to. Can this be sorted out and not give vague excuses for not promoting hygiene
1 reply
13 months ago
Terrible Service From Richards Bay branch
I ordered on the 29th April with expected delivery of 2-5 days. I called the contact centre on Friday last week and i was told my order will arrive on Monday 5/5/25. It didn't. No one bothered to tell me it's no longer coming and set new expectations. I spent 45 mins on the phone this morning because the Richards Bay branch wasn't answering. Eventually they did and they said they can only deliver tomorrow being Wednesday. How appalling!!! The dispatch manager (Siya) **** and said he's tried to call me on Sunday and yesterday to arrange delivery. This is after i have been chasing your contact centre. Rakesh the branch manager managed to sort it out. Delivery has taken place however I still want evidence that i was called and you couldn't get hold of me. I also want to be compensated for loss of income for yesterday and today since I've had to take time off to wait for delivery.
1 reply
Review Distribution
5 Star
9 (34.61538461538461%)
4 Star
3 (11.538461538461538%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (53.84615384615385%)