BH
bonita H
Active since Nov 2015
54
Reviews
0
Industries
Reviews
54 reviews13 months ago
Makro takes 21 days to collect return - the delays waiting for refund
Reference number RT#05325067 - item returned and collected on 10th Feb still not refunded. I waited 21 days for Makro to finally collect this item - this after raising several complaints in order to get this item returned. Going into Ottery branch, only to be told they will send an email to the relevant dept to get this returned. Pathetic service from Makro
53 replies
14 months ago
DELAYS IN MARKET PLACE ONLINE RETURN COLLECTIONS
21 days later, and after several complaints raised, you finally get to arrange collection of this Makro item. How the hell can you send an update to tell me you've arranged collection with Courier Guy (that's wonderful news) - but tell ME that I need to go and get Waybills printed for the courier collection - WITH NO DATE of collection arranged. And then Courier Guy rocks up for collection WITHOUT NOTICE - and due to your late notification I have not been able to have the Waybills printed. CAN YOU PLEASE JUST GET THIS RIGHT. YOU ARE WASTING MY TIME AND MY EFFORT TO GET THIS DONE. YOU NEED TO SEND THE COURIER BACK ON MONDAY AS I WILL PRINT THE WAYBILLS TOMORROW WHEN I' NOT WORKING!!! And by the way - TELL YOUR CUSTOMER CARE TO STOP SENDING ME EMAILS WITH A NEW REFERENCE JUST TO TELL ME OVER AND OVER AGAIN THAT SOMEONE WILL GET BACK TO ME. THIS HAS BEEN EXCRUTIATING.
53 replies
14 months ago
Makro Marketplace Returns are absolute *******
PURCHASED DATE: 10 February 2025 DATE PROBLEM REPORTED: 15 February 2025 NATURE OF COMPLAINT: Not of Expected Quality (Services) PRODUCT PURCHASED CASH / ACCOUNT? Online ACCOUNT NUMBER: Online order #MAK9235319 SHORT DISCRIPTION OF COMPLAINT: I arranged to return an item via return online on the 15th of February. Ten days later, they have still not sent me a collection pickup date. I have phoned their customer care line twice, and I was told they would escalate the matter each time. Yesterday, I was told their couriers are experiencing a backlog. Yet, they were able to deliver within two days using different couriers. On 21st Feb, I sent a complaint email to Makro Customer Care Contact Centre - with no formal correspondence with a view to arranging collection. I was only provided with a reference number #BPRK - and not further communication since then. I received this Ref no - DDN3 [#DDN3] from Makro customer care team on Sun, Mar 2 at 9:38 PM - only to tell me that they are too busy to get back to me or sort out this issue. Today 03/03/03 I went into Makro Ottery to return the item and was told they can only send an email to this returns dept. A Manager by the name of Ashraf Allie then sent email to Makro Marketplace return - MAK9235319 requesting collection of this item and for someone to contact me. So now I'm spending more money trying to get this sorted out myself. This is becoming a nightmare. Eventhough this is not alot of money - I want this item collected - returned - and refunded. I don't want to use this item why should I pay for something I'm not using! This has really been disheartening experience, I work from home and Makro deliveries have been going smoothly. I don't see myself using Makro in future. Its been exhausting and stressful trying to get this done.
53 replies
14 months ago
VERY BAD DELAYS IN CUSTOMER CARE / COLLECTION / CORRESPONDENCE - WAITING 10 DAYS FOR RETURN COLLECTION
I arranged an item return for collection online on the 15th of February. Ten days later, they have still not sent me a collection pickup date. I have phoned their customer care line twice (on 21st and 24th Feb), and I was told they would escalate the matter each time. Yesterday, I was told their couriers are experiencing a backlog. How is this possible for such a major retailer, and they do use different courier services. On 21st Feb I raised a complaint via email and have once again not received any response to my complaint email. I was only provided with a ref # BPRK
71 replies
14 months ago
POOR SERVICE ON RETURNS - NO COMMUNICATION ONCE RETURN IS LOGGED
I logged a return of my order Online order #MAK9235319 10 February 2025 Total : R 210.00 on 15 February 2025 (Reference number #05325067) with no updates of courier collection. I had to phone Makro today (5 working days later) when a customer service agent said my request would be referred to the dept handling the returns request. Its now past the end of day and I've still no notifications of collection. I don't want to keep a poor quality item I will never use. I want this collected and refuned.
71 replies
14 months ago
Delivery in Progress for 1h+ poor feedback
I placed order #10455783 for delivery at 10am - at 10:49 I received a phone call from OneCart stating they were unable to find a driving for my location due to safety issues, and that the order would be cancelled. (Which is bogus because I have deliveries to my residence all the time as I work from home). Checking if the order was cancelled and refunded to my Wallet, only to find that nothing the order was not cancelled/refunded. I contacted OneCart via whatsapp for someone else to check, then I'm told at 11:21 that my order is on its way. Well, its 11:44 now - no delivery - no cancellation - no refund. OneCart is becoming a very disappointing service provider.
0 replies
16 months ago
UNABLE TO USE BLACK CREDIT CARD - DAILY LIMIT DECLINES TRANSACTIONS
This is not the first nor third time I try to use my Black Credit card to purchase items in a store when I'm that I've exceeded my daily limit. That's not possible??? I've had to spend my time and money to visit your branches twice already to hear that there is no limit on daily transactions on this card. I actually dread going out and using this card - there is enough money on this card available for me to use as I need. You need to sort your systems out for me and other customers to use a facility we are paying for without this hassle
112 replies
16 months ago
NEDBANK PLOAN - DOUBLE PAYMENT
Due to a change in my salary deposit date change for this month re: holiday period, my salary was paid to me on 19th December, when I transferred an amount of R4218.00 to pay my monthly personal loan instalment. Today, 24 Dec, you deducted the monthly loan repayment of R4217,01 from my Nedbank transactional account (1210843927). I want one of these payments reversed - I most definitely can't afford to pay your R8346. I was thinking I'm doing the right thing by payment this monthly repayment on the date my salary was paid to me. That's ridiculous. Why didn't your systems pick up that a payment was already made?
0 replies
17 months ago
BLACK CREDIT CARD KEEPS DECLINING FOR NO VALID REASON
whenever I try to use my credit card to either in store purchases or online payments my black credit card is declined. There is more than enough money available for me to use - why is this happening every single time i try to use the card for payments? I've already been to a branch and was told there is no max limit on the card. It's becoming embarrassing trying to use this card.
56 replies
17 months ago
Pathetic Service = No Service from Cape Town Masters Office
Very bad service is an understatement! We’ve been waiting just over 2 years for Letters of Executorship from Cape Town’s Masters Office. They never answer their phones nor respond to emails. Documents are lost and then our Attorneys must reapply. Will we ever get anywhere with this office?
0 replies
Review Distribution
5 Star
2 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
3 (5.555555555555555%)
2 Star
8 (14.814814814814815%)
1 Star
41 (75.92592592592592%)