ZN
Ziyanda N
Active since Nov 2015
28
Reviews
0
Industries
Reviews
28 reviews15 months ago
Bad service
I bought a personalised baby towel that comes with plushy toy on Netflorist to be delivered to PE. Only the towel was delivered. I contacted them and they send the description of what I ordered which still showed 2 items. I explained to them that 1 item was delivered and they had a nerve to tell me it was a merchandise error. This is really cheating as I would not have bought the towel alone for that amount. I am disappointed with Netflorist with their false adverti*****t as they are making their problems mine. I sent the item as a gift and what was delivered was not what I ordered. Netflorist need to start taking their customers seriously and not for granted. Them just saying oops it’s a merchandise error is not good enough.
53 replies
23 months ago
Best pet insurance
I took my baby to hospital on Wednesday. I submitted my claim forms to dot.sure Thursday morning. Within couple of hours everything was approved and my full refund was processed. I like that they kept me updated on each every step of my claim. They even sent my baby a get well message 🥰🥰🥰
53 replies
23 months ago
Bad service
I am so fuss appointed with the Capitec service and the attitude of one staff member as if she/he doesn’t want to assist clients. I booked accommodation via booking.com using my Capitec card, to check 2 and check out 5 May 2024. The accommodation held the deposit of R1500 and was released on the 8th of May. Capitec is holding my transaction and I cannot use my money. I contacted Capitec using the WhatsApp. I spoke with about 4 people with no help. One agent told me to ask the merchant to write a letter and request Capitec to release the funds, she provided a list of what is needed. I sent the message as is and the merchant wrote the letter. I sent letter to Capitec using the WhatsApp number. Another agent gave a list of things to be on the letter. She/he was very rude when I started asking more clarity as two agents are giving me different message. I don’t understand why is Capitec taking long to release my money I don’t owe them whereas the company actually released it. It’s like they are punishing me for using my account. This is ridiculous and they have a nerve to be rude
106 replies
25 months ago
Unhappy customer
Last week I bought a dress at Superbalist and a wrong colour was delivered. I sent an email expressing my dissatisfaction and I don’t feel my concern was taken seriously. I then today I decided to buy a T-shirt and paid for the same day delivery since it was an option. I never received my parcel and no explanation whatsoever. I am starting to think Superbalist is not caring for the customer’s support anymore or things like these would not be happening often.
0 replies
34 months ago
Poor service
I am so disappointed with the service from DialDirect of lately. I have been a Dialdirect client for more than 10years and I am not sure if Dialdirect no longer value their clients or what. Because of the happy relationship I had with Dialdirect since I joined, I was even an ambassador and recruiting friends and family members to join DialDirect due to their caring, supportive and helpful nature but I am not so sure anymore. In April 2023 I have put in the claim regarding my dishwasher. The assessor was sent to my house who hardly did anything. He said to me it is the motor of the dishwasher. When I received the outcome of the claim from the consultant (MM-letters of the name and surname) he said it was not approved due to tear and wear. I asked him to send me the assessment as I am confused as to why the assessor said something else to me and provided a different story to DialDirect. He refused to send me the assessment and said I can find my own assessor and if the assessment is different I must send it to him. I did not have time and money to get another assessor until this weekend. The assessor came and open up the dishwasher he said he will give me an initial assessment as he will need to open the dishwasher at their workshop for further assessment. His initial assessment on the things he has tested, the motor is working perfectly, the valve needs to be replaced and he is suspecting the PC board of the machine. I asked him to confirm if there is any tear and wear he can find, he said no. I am not sure if DialDirect hire *********** assessors or it is their plan to work with the assessors so that they do not pay any claims. I am really disappointed after all the money I have paid to DialDirect for them to cheat me like this. I am not sure if maybe after Covid-19 and the load shedding they have many claims put through so they are determined not to pay even valid claims. I am not saying DialDirect must pay for the claim if the assessment is showing it is not valid but they need to do a proper job. I once claimed for my leaking ceiling, the assessor came and did a thorough job and the claim was not approved due to my house not waterproofed. The assessment was very clear and I fix the roof myself. DialDirect is supposed to have the client's best interest and I have been let down on this issue. I put in a claim for my car on 12 June 2023. The claim consisted of damages outside and inside the car. I did not get any response just confirmation on my app that the claim has been successfully submitted. On the 13th I decided to call DialDirect myself to enquire about my claim and the consultant i spoke with said they will organise for the car to be towed so that they can be able to assess the internal damages. The consultant further said to me they can see I have a car hire option in my cover and they will organise a car for me for when the car is towed. I was happy with that. on the 14th someone from the tow services called me and we agreed that the car will be towed from my house on the 15th at 9. I took a day off so that I am available for when the people call and if I need to go and fetch the car hire. No one came and someone from the towing company called around 2pm to ask if the car was collected. I told her no and she mumbled something about some changes. I was confused because if there were any changes whether with the time or date she should not have called me to ask if the car was towed. She said she will call back and she never did. I was so annoyed as I wasted a whole day at home that I planned for the car claim related activities. I called DialDirect on the 19th of June 2023 and complained to the claim consultant, he asked if the car is moving and I confirmed that I was driving it even though the problem with it is still there. He said he will organise for the assessor to call me and that will be within 48hours and I can drop my car for assessment. I asked about the car hire, he said I must call in the afternoon as they would have received the information for the way forward regarding the car hire. No one called since today. I am driving a car that is not safe because DialDirect decided that my claim was not important to them. I cannot be following after DialDirect as I have been doing the past 2 weeks. I deserve better treatment and service than this. The car was worse today and I decided to contact the brand dealer for assessment as I can see that DialDirect is not doing their job.
53 replies
36 months ago
Poor poor service
Saturday I bought two items at Makro Silverlakes. Sunday morning I received an SMS that my order will be delivered the next day Monday. Yesterday I received another SMS at 18:06 saying there was a problem delivering my order. At 18:14 I received another SMS saying the driver is en route and the driver’s number was included if I need to contact him. At 18:15 I received another SMS saying the driver is here to deliver. Again at 18:15 I received another SMS saying the order was collected by the driver for delivery. Nothing was delivered yesterday. I called the driver more than 10 times and the phone is just ringing. This morning I called Makro call centre and they could not help and gave me the number for the store. I called the store and the phone keeps on disconnecting after few rings. I tried the driver’s number again this morning still no answer. I am so disappointed and angry with the service. I am still waiting for my order to gone, I don’t know if it was delivered at a wrong house, if it was even collected from the store, if the driver still has my items.
53 replies
37 months ago
Grateful for the amazing service
I have no words to express the service I got from Dotsure. Even when my baby was in hospital I found myself smiling thanks to the get well message for him I received from Dotsure. My baby died and the Dotsure consultant was very nice and supportive with how she handled everything including the discussion on closing my policy. Thank you Dotsure. I’m definitely getting another fur baby in the future and with no doubt I will insure them with you.
53 replies
38 months ago
Yet another amazing service
Dotsure surprised me again with their amazing service and quick response. I did not need to worry about my baby being sick and the claim process as it was quick and easy as before. Thank you again Dotsure for an amazing service. Very very happy and stress free client here
53 replies
38 months ago
Amazing service
I am grateful with the service I received from Dotsure from submitting my claim online until the time my claim was resolved. The whole online submission process was swift, it was easy to follow and complete my claim submission. Within an hour of submitting, I received a call from a consultant confirming the receipt of my claim and explaining everything about my claim. I really appreciated that even though I already received a confirmation automatically online as soon as I submitted but the call assured me that everything was fine. I was more surprised when I received the payment way sooner than the promised time. I have already boasted to my family and friends about the great service I received from Dotsure.
53 replies
44 months ago
Bad attitude from the teller
I went to Checkers at Zambezi Junction to buy few things and withdraw money. It is always a problem at that checkers when one wants to withdraw it’s a struggle. Today the teller in till 12 was on another level with the attitude. She was unpleasant. I even asked her if she is not going to assist with the withdrawal why are we told as FNB customers that we can withdraw in any till at checkers. I was so annoyed as I had to swipe my card twice since she was not helpful at all. If that’s the attitude we are going to get at the checkers in Zambezi Junction every time a customer withdraws money then maybe FNB should find another partner shop for us customers to withdraw. We pay so much charges if we withdraw at an ATM but with the attitude I received today from the teller at till 12 in Zambezi Junction we might have to just withdraw at the ATM. Something needs to be done with tellers of that checkers when it comes to withdrawing. If that checkers do not want customers to withdraw they must just said so in that way we don’t to that checkers.
0 replies
Review Distribution
5 Star
7 (25%)
4 Star
0 (0%)
3 Star
1 (3.5714285714285716%)
2 Star
4 (14.285714285714286%)
1 Star
16 (57.142857142857146%)