SV
SHAUNV N
Active since Nov 2015
80
Reviews
0
Industries
Reviews
80 reviews1 month ago
IDIOTIC CUSTOMER SERVICE BOT AND CONSISTANTLY DROPING CALLS
I am not getting my verification notifications and after phoning three times, selecting the option of speaking to a consultant I get put through to ABBY and cut off. And this is not the first time I have to deal the this utter uselessness
53 replies
1 month ago
RIP OF POWERED BY PAYJOY AND ENABLED BY MR PRICE
Will sell phones to unemployed minors with no income on credit on agreement with Mr Price. If they cannot keep up weekly the child gets handed over to lawyers. How can a unemployed minor get credit? Surely this must be against the law
53 replies
7 months ago
UTTERLY USELESS AND SELF SERVING BANK
The only thing worst than FNB's attitude towards their customers are the laughable competence from their so called 'Customer Service" After posting a issue here I got this mail not addressing the problem at all, meaning my complaint was not even understood, at an attached copy of rules and regulations of fixed deposits to read. I mean really.... This was about an internal error I made transferring from one account to another and reported it in the spot requesting assistance. Needless to say I get a document to read almost a week later. ..... No attempt to even try and happy to leave me destitute
53 replies
8 months ago
UNHELPFUL / ENTITLED AND SIMPLY INCOMPETENE ON A NEW SCALE
I needed to pick my car up today at the workshop and accidentally transferred the funds from my Simply Save Account to my Flexi Fixed Deposit instead of my current account. After realizing the mistake I immediately called the Customer Service no. The level of incompetence and lack of interest is next level. Almost an half and hour, being transferred from pillar to post I was told that that basically my bad luck and it is what it is. The transaction cannot be reversed, I cannot be assisted and I can apply for a withdrawal that will only be available on Monday. So no car for me this weekend because of a finger error because of FNB's entitled attitude towards my own money I will now get the automatic response to this post, and if I am lucky a call of an FNB employee stating with the generic "we are sorry for the inconvenience caused" line and nothing more. Why I am still banking with FNB is beyond my own comprehension
1 reply
9 months ago
QUESTIONABLE AFFORDABILITY PRACTICES AT MR PRICE
So in conjunction with PayJoy an unemployed 18 year old can now get an expensive phone on credit at MR Price and is somehow seen as capable for repayments of R431 per month. Can somebody at MR Price kindly explain to me how they allow this total disregard for responsible credit transactions at their stores?
0 replies
9 months ago
CUSTOMER SERVICE IS A JOKE
So I have a question on how my unemployed 18yo got a phone on credit. I send a mail to customer service, get a number , get a mail that the log has been closed and a mail to "rate the service" I received. I never had any!. So still no answers. I posted a complain before and the feedback is that they cannot get hold of me. Utterly bs. I am always available and the only time not is when I am on another call. It would rather seem that I am asking uncomfortable questions.. i CANNOT UNDERSTAND HOW THEY COULD HAVE TRIED CALLING ME AS i NOWHERE GAVE MY NUMBER ANYWAY.
53 replies
9 months ago
SELLING PHONES ON CREDIT TO UNDER AGE SCHOOL BOYS
So Payjoy gives my 18 yo unemployed son a phone on credit.... Needless to say he cannot pay it and now he gets these threatening calls. Can anybody explain this **** to me?
53 replies
10 months ago
INTERROGATED BY A CALL CENTRE STAFF MEMBER
I keep on getting harassed by call centre operators wanting to sell me things I do not want. I just had a call again where I politely asked to be removed from their phoning list and I was told I can call customer services or go into a store! I was then confronted by a very arrogant gent that tells me I need to listen to what he's got to say before I say not interested. Why do I say I am not interested if I do not even know what he wants to tell me? The statement is one thing. The arrogance in how it was said is another.
0 replies
10 months ago
R620 a Month standard bank chargess after an "upgrade"
i never really check my bank statement. Today I did and see that my monthly Service Fee is now R620. I am not told that is standard charge for my "upgrade" I agreed to. This is madness and I would never ever have excepted this "upgrade" had this been explained to me. I tried communicating with FNB but this is always challenging as speaking to a human is close to impossible. Imagine that charge on a very average salary!
53 replies
11 months ago
HOW VODACOM WILL RUIN YOUR BUISINESS AND STILL EXPECT TO BE PAID FOR IT
For almost a month now I have no network and data at my house and business, and the surrounding area that happened to work perfectly for years. I keep on logging calls and posting here. Everytime I post here I get a call the undertaking to get back to me. Needless to say that never happens nor does the problem get attended to. So not only have VODACOM ruined my income for this month as I have a B&B that cannot operate without network, but also expects full payment for the phone, data and WIFI contracts. How can this possibly happen, or be legal, that a giant like this be so ***********? I can only assume that rural businesses and communities are not taken seriously and that VODACOM is just totally oblivious or just plain arrogant. I have explained numerous times that I just need to know if of when the problem will attended to, so that I can try and make alternative plans as I simply cannot get bookings destroying my income and jobs. I even spend time with somebody from VODACOM pin pointing the tower last week. And still nothing what so ever happens and no feedback. If only one had known I would not have touched a VODACOM contract with a pole! Speaking to the community is is clear that others have also reported the same problem over the last couple of weeks so again it is not just me
116 replies
Review Distribution
5 Star
1 (1.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (6.25%)
1 Star
74 (92.5%)