PZ
Philani Z
Active since Nov 2015
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Claim completely ignored, unrecognised by call centre
They only care about sales, promise you a dedicated customer service person with a direct line. When you have a claim the person is always on another call, doesn’t respond to emails for weeks on end. When you call they can’t pick up the mails that you have sent and always want to provide a new email address. Last week they tried to sell me a product whilst I had a pending claim and told me the departments are different and the level of service is better with this new product in comparison to the department with the pending Claim. The second star is because the sales team is so good, but no delivery. You’re basically donating money monthly to the causes that they talk about when you’re waiting for them to answer.
53 replies
81 months ago
Terrible service at the hotel
The service at the hotel is terrible, we were not acknowledged when we tried to check in. 5 people checked us in most of them didn’t seem to know what was going on. We were told that we had to pay R 150 per person to sit by the pool by the waiters and they refused to service us. A manager then served us.
0 replies
96 months ago
Terrible service, unnessarry delays and investigations that are endless
I had an accident a while ago and it was a scratch on the side of the car and in the front because i was trying to park in a tight parking space at a friends house, the accident also happened during the day. there were 2 assessors sent at different times to assess my car and then an investigator was appointed he also went through the same process as the 2 assessors meaning i have had to do the same thing 3 times on the same claim, i was told the process would take 10 days and it has been a lot longer than that every time i ask what is going on with my claim no one ever has an answer. The accident is basic i do not understand what Hollard is looking for i have shared my cellphone records, my tracker trips, bank statements they have had all they needed the second assessor sarted his investigation on the 8th of may and the claim was submitted on the 24th April and there is still no direction. My car has been at the panel beaters for more than 40 days and now my car hire has expired and my life is on halt, yesterday Gage car hire was supposed to collect the rental car from me at 04:30 and they only arrived at 7 pm, i had no way of getting home at this time and i had to cancel appointments that i had planned, i was told if i left that i was going to be charged for another day meaning i was forced to sit in the car park for 2.5 hours after the confirmed time. Hollard is constantly treating me like i'm begging you to do me a favour as if i am not paying for monthly insurance. i do not understand why there is an investigation and why it is taking this long this seems unnecessary and a big inconvenience. I have been dealing with Lelethu and Corrie
53 replies
103 months ago
Blocking accounts without consulting me, for FICA documents
FNB blocked my bank account without letting me know that it was blocked or why it was blocked, My card declined after I had already ordered food. I was told nothing can be done because it's blocked and I must use another card. What is the point of 24-hour bankers at your service if they cannot provide a service. The reason for the account being blocked is they need new FICA documents, I cannot do this before using the card as I had already ordered the food. I do not believe people should be treated in this fashion. I have requested to close all of my accounts and the response was "I will lodge a complaint"
61 replies
123 months ago
Double debited my account, now i can't reach them
MTN took my Phone in for repairs and asked me to pay excess directly into their bank account, i did this and they took a month to return my Phone. now they have double debited my account and no one is taking responsibility for this. i am being passed around and transferred to unanswered lines.<br> <br>
75 replies
124 months ago
I Need my phone retuned
MTN collected my phone on the 1st of February and it was repaired by the 10th of Feb, today is the 19th of February i have been calling insurance on 0831236084 for 9 days. i am on hold for an hour everyday before the line cuts. the repairs department say the phone has been ready to be delivered but they need authorization from mtn.<br> <br> [Email Removed] only send me automatic responses with reference numbers and they don't respond after 5days.<br> <br> i have paid for the required excess and sent proof of payment to MTN, yet i still do not have my phone.<br> <br> I no longer know what to do because i am paying for a product that i do not have.<br> <br> Regards<br> Philani
75 replies
126 months ago
Terrible service, theft, no response on complaints
Old Mutual are very kind and persistent when they want you to sign up for their policies, last week on the 19th of November 2015 i requested for a cancellation on my policy and payment of my money.<br> <br> i submitted 2 documents with my banking details, and a 3 months banking statement. i then waited for a week as per the lady at the call centers request, i sent an email following up and received no response. i call in today the lady tells me there was an error with my banking details and the payment bounced. reason was they paid into the wrong bank, not a single call to let me know that 7 days ago they made an error on the payment.<br> <br> after that they go and debit more money from my account an the lady denies this saying it doesn't show on her system and i must send another bank statement and no person to address it to. <br> <br> surely this is a crime against a paying customer, we all make mistakes when you realize that you have own up and apologies.<br> <br> Old Mutual you have disappointed me, i am extremely upset. if i had an emergency what would happen?
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
3 (42.857142857142854%)