PT
Precious T
Active since Dec 2015
33
Reviews
0
Industries
Reviews
33 reviews10 months ago
Call centre and secure staff is extremely frustrating at FNB and there is no toll-free number like other banks
Had to go from Southdale branch to The Glen as they do not have a phone for clients as calls to the call centre are dropped and secure chat is not helpful at all. The Glen staff (Lindy and another gentleman with curly hair) really tried to assist by putting me to the call centre for real time payment issues experienced since 16/6. 16/6 I was only able to do 4 out of 5 real time payments after liaising with over half a dozen secure chat agents. Was not given a reason by the call centre or secure chat as to why the payments were rejecting and limit being impacted, however call centre agent did manually clear the 4th payment telephonically 14h52. 17/6 the agent who assisted around 9h42 was most helpful as she was able to reset the real time limit to R100K as it was stuck on R10K and one payment went through while I was on the line with her. Unfortunately, after that it went downhill as I attempted to do the 2nd payment which rejected twice for pay and clear, yet funds were available in the account. The frustrating part was even though the payments rejected the limit was decreased as well. I tried secure chat while I was waiting to be reconnected to another phone at the branch and the agents were asking the same questions over and over without providing a solution or an explanation. Call centre then transferred me from card, *****, digital banking, OB and to date I honestly have no idea what is going on. Between 16 and 17 June I have only made FIVE real time payments to the total of R50k and the last payment for R30K is still pending vs real time payment TOTAL limit of R100K which automatically decreased even though the R30k payment rejected twice????
53 replies
10 months ago
First Choice milk is great value for money and really tastes good
First Choice milk is great value for money and really tastes good. It is also versatile for prrepping breakfast to desserts.
0 replies
11 months ago
No feedback from Vodacom on when the tower will be fixed since 7 April 2025
Following up to the last complaint that was logged via HelloPeter the last 4 references provided by Vodacom for the lack of no network since 7 April 2025 were closed on 17/4, 30/4, 1/5, 6/5 with NO resolution. Only feedback from the call centre is "a follow up has been done with tech team" and I always have to explain over and over again what the issue is, yet there is still NO NETWORK or confirmation from the tech team when the Geranium Street tower will be fixed. On one of the calls was told to go to the nearest Vodashop, still not sure what they will do as they do not fix towers last, I checked???
58 replies
12 months ago
No feedback, no network, I am tired shame
Where do I even begin with the so called 'best 5G network' yet I do n out even have access to 3G??? Since 7 APRIL 2025 have had no network and followed up for over 2 weeks and on the 3rd week was told there is actually a fault with the Geranium Street tower, why must I call to get such info - why is Vodacom not being proactive??? I cannot make/receive calls, send/receive texts or connect to work from home. I have to drive out to get network and I am currently at the nearest McDonald's to send this review. The worst is sending messages via X n being asked the same questions over n over, yet cell no/case ref was provided??? I am being billed for data I cannot even use, at this rate wondering whether pay as you use would be better or just cancel the whole contract as being with Vodacom for over 20yrs is now a nightmare. When will the issue be resolved????
117 replies
12 months ago
Richard Nyarenda made things happen
Many thanks to a Richard Nyarenda who made it possible for me to collect a parcel at the Meadowdale depot 22/4 as the delivery was failing since 14 April.
0 replies
12 months ago
Professional, friend service from Thandi
Thank you to Thandi at Southdale branch for her professionalism n friendly service. She has helped me on two separate occasions with one when I was frustrated for not getting statements and she provided them n explained the products remaining on my profile.
59 replies
12 months ago
Pathetic service
Terrible service from this company. From receiving a message from the actual merchant that the items would be dispatched to the courier company 9/4 - there was no communication from the actual courier company. The tracking number was not picking up any details 10/4 and email was sent and to date no response. Got a message 16h14 11/4 that they could not deliver due to incorrect address, yet no calls were received, 17h34 received another message that delivery was attempted still no call was received. The tracking details have an address with a suburb that is not even on the merchant's portal - how on earth is Don Roberto Complex on 12 REWLATCH RD, REWLATCH, 2197 loaded as City Deep with Tulisa Park as suburb by DPD Laser??
0 replies
12 months ago
No feedback on basic schedule statements under my profile
I am still to receive a schedule statement for the products I have at old mutual. Sent an email Dec 2024 then again April then got referred to another email address. How long does it take to get the information I asked for???
58 replies
16 months ago
Friendly, efficient service at Crown Gardens Clinic
Friendly, efficient service from the gentleman at reception. Was willing to explain process for access to contraceptives n administration.
0 replies
16 months ago
Efficient service at Booysens Magistrate Court
Quick effective service from the security point to the small claims court. Lady was friendly, prompt and very knowledgeable.
0 replies
Review Distribution
5 Star
14 (42.42424242424242%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (9.090909090909092%)
1 Star
16 (48.484848484848484%)