NC
Nequita C
Active since Dec 2015
7
Reviews
0
Industries
Reviews
7 reviews27 months ago
I was stuck without fuel on the side of the highway and thankfully Cecilia Ncwane was very quick and efficient in arranging for an assistant provider to come through with some fuel for me, she was really very caring and checked in to make sure I was safe,
I was stuck without fuel on the side of the highway and thankfully Cecilia Ncwane was very quick and efficient in arranging for an assistant provider to come through with some fuel for me, she was really very caring and checked in to make sure I was safe, a very caring person indeed. Thank you for your kindness and efficiency Cecilia! 🙏🏻
58 replies
31 months ago
Run Around!!
Very poor service and actually GLAD that they cancelled my policy so that I don't have to deal with them again!! Pity I had paid the policy upfront but I guess that's how they catch people out, accept payment upfront, find a loophole during the duration of the policy and then cancel, without spending a cent on claims, Bob's your Uncle! But before this, you contact their Claims line to confirm if you are covered for a certain repair/ replacement, you are advised that 'they like to try and help people, so since you Service the vehicle yourself, they suggest that they downgrade your plan' so they request a list of documents from you that you gladly send through, then another document, two days down the line, you send that through too... You wait patiently and are told that it's with management and you will hear back as soon as a decision has been made... So you wait another day or two, whilst your beloved car is standing and waiting... Then you make another follow-up call and ask if there is any update, only to be told that it is still with management and now they are requesting further supporting documents, so we request to speak to a Manager, which apparently is never available... So we call again and this time a rude lady from the Contact Centre advises me that I am not allowed to hold for one of the three agents that I was dealing with prior as 'I am blocking the line for customers' - EXCUSE ME??? Am I not a CUSTOMER TOO?? One that has paid my policy UPRONT and IN FULL?? so eventually I am told that the Manager (the one and only Manager who can assist me) is on leave... Fine, we all need a break so I leave it and call on the Monday that he is said to return, only to be told that the best single way to reach Michael Dougall is via email... I email him and guess what... he calls my husband and advises that he will get back to us with an outcome shortly, shortly being a day later and informs my husband that my policy is cancelled due to the 'breach in Contract' as my husband has been self-servicing the car and that is not allowed according to the policy - That is not so much my frustration here, my issue here is not so much that the policy was EVENTUALLY cancelled but the fact that 1) I was sent from pillar to post. 2) I could not always reach the agent I had initially been dealing with. 3) The Manager is never reachable. 4) Was the Manager actually looking at my request or not from the beginning? - Why did it have to take him another WHOLE day to get back to us? Surely if he was aware of the query beforehand (as the agent had mentioned 'the request is currently being reviewed by management') then he should have been able to give us an answer the first time he returned our call. If you're a person for run arounds, then please be my guest and take a policy out... And be sure to know what extra's you are taking out when you Finance your vehicle and with whom you are taking it out...
131 replies
31 months ago
****** Goods
I really would rate this company -5 stars if I could. VERY poor service indeed. First and foremost, My Mom had spoken to the ladies at the office during the week and she had confirmed that the Storage facility was open on a Saturday from 08h00am - 17h00pm but when they arrived there Saturday, mid-day the Security Guard wanted to turn My Mom and husband away saying that they needed to come back during the week. Secondly, My Mom was hiring a storage unit here and they broke into her unit along with many other units. when they were asked if any of this was caught on CCTV footage, their reply was that the ******* had covered the cameras and they could not see anything. No offer to re-imburse their clients, nothing... My Moms fridge, double bed, 1 x sleeper couch and washing machine was ****** and she only receives a SASSA pension, she's literally left with nothing of value of the stuff that she had put into storage, they even damaged the one remaining sleeper couch as they stripped the bottom of the couch as well as the zip for the cushions to search for any hidden cash. This is unacceptable and I really would NOT recommend this self-storage to anyone.
0 replies
36 months ago
Impressed
Wow!!! Exceptional Customer Service received from Johnathan Pietersen, I emailed him with my request, he responded, I emailed him my docs, received the quote which was higher than what I had asked for, within minutes he had the corrected quote sent through to me and not even 10 mins after accepting the quote the money was available to me, phenomenal service all round, thank you to Johnathan Pietersen and the Boodle Team! #MothersDayTreats
53 replies
37 months ago
Legaiyenn Morris was...
Legaiyenn Morris was very professional and assisted me very efficiently and quickly, thank you Legaiyenn Morris for quality service!
53 replies
67 months ago
Excellent Phlebotomy
I had some bloodwork and a Covid swab done in August whilst I was hospitalised. I must commend the three phlebotomists who took my blood and the swab. They were friendly and professional and kepy me calm as I was afraid of how the swab would feel since I've heard terrible experiences but the phlebotomist put me at ease, was quick and really just made the experience as pleasant as possible. Same goes for the ones who drew my blood as I'm pretty scared of needles but barely felt a thing when they drew my blood.
0 replies
126 months ago
CONTRACT STILL NOT CANCELLED, NO RESPONSE TO EMAIL
I called 8TA and spoke to a female consultant, below is her email address and she requested that I email her with the supporting documentation.<br> <br> I did so and sent the below email along with the attachment and to date have received no response.<br> <br> I sent a follow up email on the 01.12.2015 and still nothing.<br> <br> This billing issue has been since Feb 2014 when we went into the 8TA store at the Glen to cancel the contracts.<br> <br> Date: Thu, Nov 26, 2015 at 9:36 AM<br> Subject: Cancellations of contracts <br> To: [Email Removed]<br> <br> Good Day<br> <br> As per our telephonic conversation, my husband, went into the 8ta store at the Glen on the 02.02.2014 to cancel both the above mentioned contracts.<br> <br> Please find attached document as requested.<br> <br> Till date we are still paying for the one line.<br> <br> Please could you get this resolved and please may I request as well that we get refunded for the months that we have paid for, when the contract should have been in cancelled status.<br> <br> Thank you in advance for treating this as an urgent matter, kindly reply to all with the relevant feedback<br> <br> Kind Regards <br> Nequita
128 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)