DT
Dario T
Active since Dec 2015
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Mondo is a **** and ****s
Yesterday I received a call from a Mondo agent regarding my MTN contracts that I have. He advised me that he is calling regarding the emails that was send out about MTN changing its plans from minutes and data to airtime only and also regarding my annual price increase. He noted to me that they have not received a response to the email sent and I advised that I never received that email. So silly me believed everything this guy is telling me and I opted in for the plan changes as I was told I don’t have an option. He also mentioned that to change all my existing plans I will pay the same price that I paid on my old plans. Now that I found out that this was all lies he told me on a recorded call I want to change back to my old plans but now one of the plans has been discontinued. I would kindly like Mondo to resolve this matter as I’m not will to change to a plan that offers me less data.
0 replies
1 month ago
Miss sold a product.
I am extremely unhappy about a call that I received yesterday at 10:49am from a guy named CJ to find out his real name is Lucanda Ndawonole. He called me to advise me that he is calling from mondo rewards co to say that MTN is changing their plans from minutes and data to airtime and also to discuss the annual price increase of R30 for each contract line. I decided to go ahead with it but after I got off the line with him I called MTN directly to find out if it’s true or not. Only to find out that it was all a lie and this was increasing my premium. I would like this matter to be resolved.
0 replies
1 month ago
Poor Service regarding online order from MR PRICE HOME
So I placed an order online on either the 19th or 20th April 2026. Yesterday I received an email regarding my order status saying that it has been charged to scheduled for delivery today. I called city logistics and they said that my order is still in Joburg and they not sure when I will get this order. I called Mr Price Home to also follow up all I’m being told is they cannot tell me when I will get this order and we will escalate. It is now over a week that I’m waiting for delivery with no indication when I’ll get my order or any update regarding this. I am not happy with this at all.
1 reply
1 month ago
I had an issue over the weekend where I was not able to enter certain websites
I had an issue over the weekend where I was not able to enter certain websites. I got on a chat with Tamsanqela who assisted me very well. Thank you for the super 👌 service
1 reply
4 months ago
Use at own risk
I didn’t want to leave this review here but here I am.. So I was Oneplan pet insurance before I decided to take out pet insurance with dotsure. Honestly the only reason I left Oneplan was because the plan I was on was nothing compared to what dotsure offered an genuinely I lived the fact that money was available immediately when I took my dog to the vet this is something dotsure does not offer. So I need to take my pet to the vet because something is wrong which I think something is stuck in his throat. Called a few vets this morning to find out if they can see my dog and I can pay the vet bill once I put a claim through dotsure as I don’t have money available at hand to which I am being declined. I would honestly hope that dotsure really works on something to make money available when we need to take our pets to vets. I would not like to cancel my policy as this is not working for me and my pets
1 reply
5 months ago
Poor Service
On the 2nd of January 2026 I decided to have a beach day with my dog Cooper. While on the beach relaxing Cooper roamed around and came back with rotten dried out piece of chicken bone. At this time I noted he started eating on and I immediately chucked it away and carried on with our day. On the Sam day we returned back home and I bathed him and myself and went to lay down a bit. I started noticing that cooper wants to vomit later that evening and I picked him and rushed him outside to vomit to which I noticed blood came out of his mouth. Immediately I rushed him to TAH 24HR vet in Cape Town Rosmead after hours and he was admitted and seen too with medication and injections. I paid the bill of R1761.40 and I submitted a refund for this amount, only to be paid back R144 was disgusting. I have then contacted Oneplan and chased up and another claim for hospital was submitted but I’m still waiting. Hearsay I spoke to a gentleman and he said to me that my claim will be declined as my dog was not in hospital but was sent back home. I said to him then transfer me to the girl currently dealing with my claim because then I’m not wasting my time and the girl who is processing my claim as I already signed up on the 3rd of Jan with dotsure as I got a much better deal for R394 a month for their elite plan which covers more than Oneplan and everything for in and out of hospital. So I just want to say that this was accidental and should be covered under accident. As soon as you guys can let me know you declining please cancel with immediate effect.
2 replies
5 months ago
Excellent Service
I really would like to give 1 million stars to Bongiwe. Yesterday the 30th December I assisted my spouse with putting a claim in for a lost device. I could not believe how effective and efficient she was. My spouse received a replacement device the same day. Thank you so much Bongiwe 🙏. Happy New year to you and your family and may 2026 be a prosperous year with many successes and growth.
0 replies
5 months ago
Great service
The agent was very and extremely helpful. She was patient enough with me as I couldn't make up my mind the very same day.
1 reply
9 months ago
Agent has resolved my query fast and efficiently
Agent has resolved my query fast and efficiently. Great service.
1 reply
9 months ago
Bad Service
I think I have had enough of Oneplan. Since I have taken out pet insurance with Oneplan I have had endless issues with Oneplan. So I took a plan and opted for Oneplan card. Card was issued or delivered during their promise time. I kept following up and being told the same thing that card will be sent. After 3 or 4 chats I followed up days later again I was told I never opted in for a Oneplan card and that is when I showed the agent that I did according to my policy. At this stage I was told that a new card will be ordered and I will have to wait another month. I escalated with a manager and a card was then sent to me the next business day. Now a week later I get a text that my account has been suspended due to an outstanding amount of R187.01. Yesterday I Got back onto a chat and I was then advised that they have corrected my account and credit my account today my account has been debited now leaving me without a cent in my bank account. I cannot reverse it and I desperately need to buy electricity. Oneplan my journey has been nothing but stressful and I regret even taking out this policy with you. I wish to cancel and want every Rand I paid in premiums refunded to me. I need to a plan of action immediately.
1 reply
Review Distribution
5 Star
10 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
13 (54.166666666666664%)