FH
Farhana H
Active since Dec 2015
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Pathetic service
A consultant called to give me a better insurance quote, which I accepted. 1 week later, no paperwork, no confirmation! I called and the consultant I spoke to says nothing was activated! In the meantime i have canceled my current insurance! Cannot get anyone at ABSA to assist, all lines just ring, return calls! Pathetic service!
53 replies
2 months ago
POOR SERVICE
They replaced my windscreen, which is leaking into the car when it rains. For months I have been trying to get them to assist me. It has been alot of back and forth. They NEVER get back to me, I have been doing ALL the follow ups. THey told me to bring the car in twice, and both times said they will call me when to bring the car in as the person who will assist in not in! But to no avail.
0 replies
6 months ago
Rutendo Adelaide, was fast and efficient
Rutendo Adelaide, was fast and efficient. Very happy with the service the insurance provides
53 replies
10 months ago
Patience assisted me with adding a new pet to the insurance
Patience assisted me with adding a new pet to the insurance. It was quick and easy
53 replies
62 months ago
POOR SERVICE
This company was once one of the very best but its customer service has definitely dropped way below par! I am totally disgusted and totally regret taking a policy with Discovery. I changed my number and have updated my number with all other policies without any hassle- however there is something majorly wrong with Discovery's system, they cannot seem to change my number and update the system accordingly thus proving useless and I am therefore unable to contact their customer service as an OTP is going to my old number. Furthermore, I have sent numerous emails- all unattended to! I HOPE THAT ONE DAY WHEN I DIE THEY ACTUALLY PAY OUT MY INSURANCE TO MY FAMILY! I TRULY AM WORRIED HERE.. SHOULD i RATHER CANCEL WITH THEM????
0 replies
63 months ago
Poor customer service/ Breach of personal information/ lack of urgency
I am absolutely disgusted with Discovery. I have a life insurance policy and vitality with them. In November 2020 I received an email regarding a double debit for December and January. The 1st of December the double debit went off my account. However, early in January my broker contacts me regarding a missed premium. I was highly upset and sent them screenshots that the double debit went off my account. They tried to resolve it with Discovery, however Discovery lack and urgency in resolving this. 12 days later upon requesting feedback, did I get information that the R10 increase for vitality's annual increase was not considered when the double debit instruction was given. SO DISCOVERY, IF YOU CANNOT FORSEE THE INCREASE, WHY HAVE A DOUBLE DEBIT IN PLACE! Anyway thinking this was resolved, despite not getting an apology, TODAY I get an email from a person of a different broker claiming I have an unpaid premium! Is this not a breach of the protection of personal details???? How did my information end up with a broker that is not my broker. I am then told to ignore this! I will not ignore this... I want someone senior from Discovery to contact me!
61 replies
82 months ago
Money Greedy Companies providing pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!
My mother has an edgars account for years, and for sometime now she has two amounts on her account which she is paying, for two different insurances with Hollard. She received a message to say she must go to the store to update her beneficiaries. I took her to the centurion branch and the lady said that there is no active policy on her name but upon being told to check my mum's statement they discovered that she is being charged for these! They called Hollard and after a very long conversation they said the policies are active and that they will email the policy documents and proof that it is active to my email address. This was over 1 month ago, and to date I have not received any email! I have sent an email to Edgars/ Hollard and received a reference number 7 days ago but ABSOLUTELY no response! I demand proof of policies being active or a refund of all the money my mum has paid!
105 replies
87 months ago
Telkom Incompetence
In Novemeber 2018 my mother called Telkom to cancel her landline as she was relocating from Cape Town to Pretoria. She was assured that the line was cancelled, and she moved in December 2018. It has been 3 months and she now receives a bill for an amount of over R400 for a line she has not used. Upon calling Telkom 19 February 2019, one consultant says she doesn't have to pay and they will resolved the issue but they are offline she should call the next day. She called on the 20 February, to be told she has to pay as the line was never cancelled! So this pensioner has to pay over R400 because some incompetent person could not do their job properly! The consultant she spoke to yesterday says she cannot give a reference number I must email to request it, now that email address keeps failing/ undeliverable! This needs to be resolved, aren't all calls recorded? Can we not track the call in November, because this is pathetic service!
0 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
8 (57.142857142857146%)