GW
gareth W
Active since Dec 2015
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Sky Air Freight are *******!
Worst company to do business with. DO NOT do any work with this company. We helped them with changes to their website and they ****** us! We are still owed money and cannot get hold of them and they have stopped answering us. Pathetic *******!!!! Eric, the owner, made me promises of immediate payment and now he is ignoring me. DO NOT ever trust this company and Eric.
0 replies
29 months ago
FNB "upgraded" my account without my knowledge.
I am so sick of FNB. I app**** for an overdraft facility and was mysteriously upgraded from a Premier Cheque account to a Private Client account, to which i am still told that I did sign up for a Private Client Account, which i didnt. I then immediately contacted the bank and was refunded for the additional charges and was then supposedly put back to my original cheque account. End of October i was charged my normal Cheque account fees. End of November i was charged the Private client fees and my account was never changed back to its original Cheque account. After contacting an agent, it was escalated yet again, and i was told that it would be put back to normal yet again, as well as i was told my new cards will be arriving and a pro-rata fee would be charged. This is unacceptable. This was not an error on my side. I immediately contacted the bank on the online chat and was adamantly told that I did sign up for it, but i went through the steps of applying for an overdraft and NOWHERE did it say sign up for a Private Clients account. I was then charged additionally now in December, an additional cheque account fee and my account was put in negative. I have now yet again had to sort this out for a 4th time. I am so not impressed with FNB, this is the worst issue and service i have ever experienced. Whether i receive my refund is still yet a mystery, but i will be looking at using another bank, its not the first time i have had nonsense with FNB. Unimpressed.
129 replies
97 months ago
Annoying and terrible customer service
I am getting sick and tired of dealing with you guys and my faulty account.... I just got 'capped' again by your system.... I have reported and called you guys 8 times now to fix my Internet and it still bombs out.... Each time I call I get told I am capped, but due to your system fault.... how can can I have 18 gigs and be capped, how can I get topped up with 20 gigs from a team leader 2 days ago, use 3 gigs and now be capped????? This has been going on for two weeks now.... I have wasted time, money, extra topups, now missing a deadline tomorrow with no ability to download items, you are costing me axxess.... tomorrow I start with Facebook, then move to hellopeter and will not stop until my issue is resolved. Get a team leader to pull a full report and trace on my account and view the issues and fix it... Siviwe was the only guy that really assisted me when I needed. Speak to him if you can't sort the issue... I want this sorted out. Otherwise come and collect your **** and cancel this product and I will not pay. Sort your **** out!!!!!! I can't run my business properly!!!!!!!!!!! Everytime i phone you, your agents have no information pertaining to client issues and requests, how can your agents assist your clients if they dont know whats going on with each clients account..... terrible
0 replies
119 months ago
Schocking service
<p>Your service has gone down, you used to be on the bal but not anymore. I will never use you again nor refer you.<br />You stuffed up my delivery and lied to when ity would arrive. You told me two different days twice and i am still waiting.<br />You cost my company almost R1000, never again!!!!!!!!! disgusted. </p>
0 replies
123 months ago
Ridiculous billing on Data!
my current bill for my 2gig R149 per month package is currently sitting at R4750 which is to be paid end of March. my account went 6 gigs over the limit.<br> I was not notified of this, instead the notification went to my 3g number, how am i supposed to get this notification to a 3g number. I also capped this account to 2 gigs, why did it go 6 gigs over??? i was told it went 6 gigs over, this means R2 per MB x 1024mb x 6gig = R12288, so how is the bill R4750? your billing is all screwed up!<br> <br> I cannot afford to pay this amount for your mistakes, if i had been notified correctly, i would have purchased 6 gigs @ R149 = R894, but instead, i get this bill....<br> <br> After checking my vodacom app to monitor my data, it always showed 1.9gigs remaining from 6gigs, every time i refreshed the gigs were still available, when i asked about this i was told it was showing my night owl. How am i supposed to differentiate between night owl and normal on the app? it does not, so while i thought i was fine with data, you were taking off out of bundle!!!<br> <br> i can barely afford to feed my family now i have to pay R4800 for data!!! ridiculous! i even requested itemized billing and no one has replied to me....
75 replies
126 months ago
Shocking and incorrect billing.
I requested a settlement amount on the 26th November to settle my Credit Card, i paid the settlement and put extra money into my card, to which a week later you deducted interest. This is not correct as, i settled the card.<br> <br> i then called you to confirm and was told by Lumka Nhlabathi that the interest was included in the settlement and that i was double charged. I then called today to get my money back and was told that i still owed the interest.<br> <br> whats the point of settling when it is not in fact settling the account? the supervisor i spoke to said that i should rather settle my account at the begin of the month and not at the end??? <br> <br> what is the point of settling with you if you are still going to charge after the settlement? the supervisor told me there is nothing he can do and that i need to speak to the agent i dealt with so he can explain. this is shocking if your managers cant even sort the problem.<br> <br> I am disgusted at this service and think you need to no longer offer a settlement when its just a lie, i spent over an hour on the phone trying to get my money back and i couldn't get it.....<br> <br> I want this sorted immediately, you owe me money.<br> <br> disgusting and poor service.
75 replies
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4 Star
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3 Star
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2 Star
3 (50%)
1 Star
3 (50%)