SM
Stephen M
Active since Dec 2015
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Quickest Delivery Service Ever
I'm still shocked by the level of fast delivery that I experienced, I literally stay close to the Swaziland boarder and you did not disappoint 👏 🙌 👌 I haven't opened my parcel cause I was not expecting it today, but Wow" guys now that's how we run business. If this is part of your DNA then definitely placing my next order very soon in fact ler me go check what I can order again.
0 replies
16 months ago
Internet Router Issue
I submitted a review on Hello Peter and they responded that I will get a call back. Of which didn't happen. I called your Internet Department and they said the issue is now resolved on their side and data allocated. When I arrived home the issue still persists. This is pathetic and shows poor management of customer complaints. I'm wondering if il be billed this month for such poor service.
224 replies
16 months ago
DSTV Internet Router
DSTV Internet on-boarding is a nightmare. Why call us to sell something that you are unable to configure. I do not like dealing with unprofessional service providers where il be paying monthly subscription. Got my router 2 weeks back but still not configured, pity I ignored the reviews and took the offer but regret myself. Have already spend over R400+ on call centre agents who are all switching me between departments, infact no one is saying let me get the right person to help you instead you called the wrong department.
56 replies
64 months ago
Shoe quality
In December bought new shoes for work at Highveld Mall Witbank at a price well deserved however in just a month the shoes treads are already tearing up. This is disappointing given that I always buy shoes at Kurt Geiger for work. Where did it go wrong?
0 replies
100 months ago
Billing Clarification
I'm extremely unhappy about your level of service by two of your team members that I required feedback on pertaining my contract end date. Mina Modikeng from collections is very rude & seemed to be impatient with me from my questions and the agent that confirmed false information that I called first before talking to Mina. Don't forget that you are rendering services to customers and not to your employees any concerns or questions asked by customers should be answered and clarified to the level of customer understanding not your own. I will not be upgrading my contract due to such bad contract services and poor explanatory agreement.
210 replies
103 months ago
Technical Error
I joined discovery medical aid via a broker PSG Wealth. Added a new member(new born child) in July and the first new instalment was suppose to go off in August and was informed on Friday the 20th of Nov that the instalment did not go off due to a technical error on the billing system. The email stated that the amount would be taken off my October and Nov Salary prior no notice of such. When I was called about the incident as I sent them an email, i am told that either way I was entitled to pay the amount so it will be debited. I don't have a problem with paying it however with the level of service or rather response is that discovery is trying to recover their money not putting into consideration my financial obligations as no arrangement was done prior. If it means I have to take the matter forward to my advisors I will. I work in the service industry and such mistakes should be accounted for by the company and not the Client!!!!
122 replies
106 months ago
Non Compliance Service Desk
<p>It has come to my prominent attention that not the first time but third time where I go to home affairs in seconds nd experience such tormenting and pathetic customer service. Went to apply for a birth certificate of a new born baby on Friday and was told the letter I have from the hospital does not have a stamp I understood that as my fiancee gave birth in Soweto and I currently work in Ogies so organised and get the letter stamped and asked the security officer at the door on Thursday if I really needed to be present and he confirmed that as long as I give her my I'D copy and original it would not require me as it becomes hard to query with the staff at home affairs secunda, they are rude "Mr. Mkhwa****" who assisted my fiancee today didn't want to confirm his name, I hardly get an opportunity from my employer, to off. Home affairs staff need to start being friendly and professional we are human and require service at it's best standard as different races are treated differently at the office (secunda) and will make sure this does not continue we are tax payers at the end of the day and have obligations. If I had a choice I wouldn't be paying Tax in such circumstances especially not for incompetent self managed staff of secunda.</p>
0 replies
106 months ago
Non Compliance Service Desk
<p>It has come to my prominent attention that not the first time but third time where I go to home affairs in seconds nd experience such tormenting and pathetic customer service. Went to apply for a birth certificate of a new born baby on Friday and was told the letter I have from the hospital does not have a stamp I understood that as my fiancee gave birth in Soweto and I currently work in Ogies so organised and get the letter stamped and asked the security officer at the door on Thursday if I really needed to be present and he confirmed that as long as I give her my I'D copy and original it would not require me as it becomes hard to query with the staff at home affairs secunda, they are rude "Mr. Mkhwa****" who assisted my fiancee today didn't want to confirm his name, I hardly get an opportunity from my employer, to off. Home affairs staff need to start being friendly and professional we are human and require service at it's best standard as different races are treated differently at the office (secunda) and will make sure this does not continue we are tax payers at the end of the day and have obligations. If I had a choice I wouldn't be paying Tax in such circumstances especially not for incompetent self managed staff of secunda.</p>
0 replies
126 months ago
Cancelled Service
Good day. I called Get More Cellc in August for cancellation of service and the agent who assisted me informed me that id get a call from the cancellations department within 30 days which didnt happen, i called again and they apologized for the inconvenience, i then recieved call from the cancellation department on 5 November to cancel, however they still debited from my account on the 25th. I called Cellc today to confirm if it was removed from my statement and regrettably so its still included in my account due for payment in December. When i call GetMore they tell me they debit in arrears even if ive cancelled my service with them!
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)