MN
Makomane Dorothea Lawretta Ntsosheng
Active since Dec 2015
43
Reviews
0
Industries
Reviews
43 reviews2 months ago
Very disappointing experience on the 30th January
My mother and mother-in-law (both senior citizens) were left to navigate the spa on their own with no guidance between treatments. They were not informed of treatment times, where to go next, or even when and where lunch was served. I repeatedly checked with reception and was assured they were fine, which turned out not to be true. I emailed both the branch and head office on 31 January and received no response. Based on this experience, I would not recommend Life Day Spa — especially for elderly guests who require attentive service and clear guidance.
0 replies
25 months ago
Lack of Assistance and Accountability at Vodacom
I've been a loyal Vodacom customer for over two decades, opting for prepaid services for the past three years. However, recent events have left me thoroughly disappointed and frustrated with the level of service provided.On April 5th, my phone was ******, prompting me to take immediate action by blacklisting it and reporting the incident with the given ITC number. Despite these efforts, I've encountered endless roadblocks when reaching out to Vodacom for assistance. Each time I call, I'm met with representatives unable to locate my number, claiming it's associated with a contract – a contract that ended three years ago.Moreover, my attempts to address the disappearance of airtime, particularly after a SIM swap, have been met with similar lack of assistance. Despite blacklisting my ****** phone promptly, unauthorized airtime advances continue to occur, leaving me puzzled and frustrated. It's baffling that despite my efforts to safeguard my account, these issues persist without any resolution from Vodacom's end.As a customer with a longstanding history, I expect accountability and support in rectifying these issues. It's evident that somewhere along the line, proper procedures were not followed – whether it's failing to blacklist my ****** phone effectively or neglecting to switch my account to prepaid status as requested.If Vodacom cannot provide the necessary assistance and address these ongoing concerns, I have no choice but to explore alternatives with other cellular networks. As a customer, I shouldn't have to bear the burden of faults in Vodacom's systems. It's time for Vodacom to step up, acknowledge their shortcomings, and provide the support and solutions their loyal customers deserve.
106 replies
27 months ago
Urgent Request for ADT Alarm Service Repair not met
I hope this message finds you well. I am writing on behalf of my mother, who has been experiencing ongoing issues with her ADT alarm service following a lightning strike. Unfortunately, the situation has become increasingly frustrating as she has not received any feedback or assistance despite her efforts. My mother has made payments for the necessary repairs and has provided proof of payment to the following email addresses: tshilidzimak@fidelity-services.com and mphomaa@fidelity-services.com. Regrettably, there has been no response or acknowledgment from your end. We understand that unforeseen circumstances can arise, but the lack of communication and follow-through has been a cause for concern. Initially, she was informed that there was no proof of payment, but upon verification, the necessary documentation was promptly sent. However, there has been no further communication since then. If for any reason you are unable to assist with the repair of the ADT alarm service, we kindly request that you communicate this promptly. This will allow my mother to explore alternative security solutions without further delay. Prompt and effective communication is crucial in such matters, and we urge you to provide a clear timeline or resolution plan. It is disheartening to receive promises of a specific date for assistance, only to be met with delays and additional excuses. We appreciate your attention to this matter and look forward to a swift resolution. Your cooperation is essential in ensuring the security and peace of mind of our family.
58 replies
27 months ago
Urgent Resolution Needed for Delayed Hail Claim- avoid 1st for Women if you can
I am writing to express my deep dissatisfaction with the handling of my hail claim under reference #952077448. Despite my efforts to seek feedback and resolution, I have faced significant challenges in obtaining timely and transparent communication from Tshwarelo Makgaba. Initially, I encountered difficulties as I had received calls for my car was to be collected collected without receiving any invoices or repair quotes from third parties. Upon raising this concern, Ms. Makgaba assured me of a buy-back option, specifically option 2. Regrettably, since selecting this option, I have not received any further communication from her, and my attempts to reach out via email and phone have gone unanswered. It is disheartening that a claim, which should have been resolved in December 2023, has been marred by numerous delays. The lack of clarity and consistency in communication, both from Ms. Makgaba and the customer service helpline, has left me frustrated and concerned about the overall efficiency of the claims process. I believe in the importance of a prompt resolution, especially given that my car is fully paid off. I urge the insurance company to address these delays and communication gaps, ensuring that customers are not left in the dark regarding the status of their claims. I kindly request a swift and comprehensive response to this matter, with the hope that my concerns will be thoroughly addressed and a resolution provided without further delay. At this point I will not recommend this insurance to anyone and if you still searching for an insurance avoid it at all costs. You will be dealing with too many confused third parties before communicating to the insurance you are dealing paying for.
302 replies
28 months ago
Disappointing Experience with Unresponsive Insurance and Customer Service
This insurance has been a frustrating experience. Despite providing alternative contact numbers, they still claim inability to reach us regarding my mother's phone issue. No voicemails were received, and the lack of assistance from individuals like Unathi Gobeni, Nthabiseng Chauke, and Rebecca Dike, who are unresponsive to emails, adds to the frustration. Reference number: 703003.
129 replies
31 months ago
Poor quality and service
I have sent my complain and feedback regarding my experience at this spa and till today I never got any feedback. The quality of this place is dropping and I will never recommend it to anyone.
0 replies
37 months ago
WesBank takes forever to hand over natis documents
Even if your finances come right with this financial institution, don’t bother. The moment I had paid off my car, when I ask for my documents, paid up letter and Natis there is always an excuse. I had app**** through the online system as per the email instruction and contacted wesbank, all Adelaide Jacobs did was inform me that the account is in the process of being closed and sent me and a detailed statement which I get every month. You know, before I had made my ballon payment I have been getting tons of calls and emails about refinancing and by the time I pay I struggle with documents that belong to me. Can you please hand over my documents that are entitled to me? I had not struggled with other car financing banks as much as with WesBank. I mean you guys have one of the best online systems but it so seems it is not serving a purpose to people who have to receive their documents. Please hand over my documents and thou shall never see me and bother you again
159 replies
43 months ago
Don't go with this company if you have a choice
If I had a choice, I wouldn't go with this company. Simply a waste of time and resources. The travel agency staff is always out of the office and doesn't give feedback when required. For my trip, I have currently dealt with two different people. I made a request two weeks ago, and it seems like there is no significant development every time. This company should work on prioritising its client's needs because, on a personal level, I will never use this company.
798 replies
49 months ago
Haval SA is not a trusted brand avoid if you can. My warranty was voided and its not my fault
I have been in communication with Naledi Moloatoa and honestly she has been giving me the run around regarding the rust and corrosion inspection warranty. just received a call saying that my warranty is cancelled because I did not service my car in January. The car has been in a minor accident from 23 November 2021 and has been sitting at the panel beaters and the reason why the repair work took so long was there was an order issue from Haval regarding the order. the repair work was only supposed to take 10 days initially The back-order letter was issued by Haval to the panel beater ON The 15th of December after there has been delay issues in terms of getting parts, the parts only arrived now in March 2022. My car was booked in for service at January 2022 as per the norm, I do all my services at Havaal Hatfield. can I please have this corrected and my warranty re-instated as this is not my fault and i did not default in anyway, the mileage that is on the vehicle is currently 57091 Furthermorei expected Haval Silver lakes to update everything accordingly as the car has been in and out of their premises and with them and they issues the back order letter issues and everything, since they are the same company " Haval". On my end I informed Havaal Hatfield via a telephonically when they were scheduling my January 2022 appointment as per the norm, because the car was at the panel beaters. Naledi Moloanta has not been helpful , after sending her all the documents and proof that we have been servicing the car for the past 2 years, her final answer is we must report to CPA. can you please assist with the matter as i am now starting to question if this brand was worth all the hype. my reference number of the case is JK006458
60 replies
54 months ago
Virgin Active SA scammed my gym cancellation request
On the 18October I took it upon my self to notify by phone call to Virgin Active to cancel my gym membership. Little did I know the person who was assisting was not cancelling my membership but did some discount I never requested for. I would like my refund as I cancelled on time and I was on a month to month contract. I am very dissatisfied with this gym services. Their call center they don’t pick up their phones and also their don’t do as per request. Please refund the amount You debited from my bank account and cancel my membership. I don’t think I will ever come back as there are better options.
0 replies
Review Distribution
5 Star
3 (6.976744186046512%)
4 Star
1 (2.3255813953488373%)
3 Star
0 (0%)
2 Star
4 (9.30232558139535%)
1 Star
35 (81.3953488372093%)