JG
Jacques G
Active since Dec 2015
14
Reviews
0
Industries
Reviews
14 reviews77 months ago
Disappointing, messy ‘burgers’ and rude staff.
The staff are rude and made me feel like I was an inconvenience. Ordered a Wacky Wednesday and got the most disappointing burgers I’ve ever received from a Steers. The ingredients were just tossed into the box not even trying to stack them on top of each other onto the bun. I had to re-stack my burger just so I could pick it up. The patties were also ice cold. I ordered telephonically and when I arrived I went to the counter and informed the lady that I already ordered, the other lady working behind the counter (which I’m guessing took my order over the phone) came closer and shouted my order to the kitchen (so she never placed my order?) she then continued to laugh. It took my burgers like 30 seconds to be made after she shouted the order, which makes me believe the patties were cooked a while ago and aren’t freshly grilled. This isn’t the first time I’ve ordered from this Steers, I’ve yet to have a good experience with the staff, which is what prompted me to write this email. The staff needs training or better management ASAP.
0 replies
89 months ago
Absolute appalling service
Customer service absolutely non existence. Read the reviews on HelloPeter and never trust your business in the hands of SureSwipe. We applied for a card machine and everything was good untill they came to do the installation. The representative, Kelly Rabe, came to our premises to 'install' the machine for us. We were not around when she did the installation but she could not get the machine to connect and function AT ALL. She then told our bar lady she had to leave and we should contact their call center to resolve the issue. What reputable company leaves the customers with a faulty device and tells them to sort it out their-selves. Absolutely unacceptable. We then called the call center and asked for a call back since this is not our problem and should not be on our expense. We were told SureSwipe does not do call backs, and if they do, we should appreciate it. Very unprofessional. We did get a call back and we could not get the machine to work. We told SureSwipe this service is unacceptable and we would like to cancel and they should come and get their machine, we made it very clear we are no longer interested. Absolutely ignored our request and came out to 'fix' the problem. Kelly walked straight passed me to the machine, whilst on the phone, and fiddled with it trying to get it to work. Eventually when she hung up the phone, I told her, we made it very clear we do not want the machine anymore and she should just take it. I was then informed she is not allowed to take the machine a technician has to. Then why not send a technician out if we clearly told them to take the machine? So in other words they just disregarded our requests? We then mailed SureSwipe again in regards with cancellation and still awaiting a reply. In my honest opinion stay away. In my other business I use Ikhokha and they have brilliant machines and customer service. We were in a pinch to get a card machine and SureSwipe full of promises assured they will be able to assist us before the peak season, but failed miserably.
210 replies
99 months ago
Poorly managed.
Have to upsize my meal because they don’t have ANY cans. I feel it’s just a money making scheme. There is a cash and carry 20m away from the KFC, it’s also next to an Engen. Just buy a few cans until stock arrives. It’s not so difficult! Pathetic management.
0 replies
99 months ago
Absolutely pathetic service!
Pathetic! There are hundreds of people working here but not once have someone offered to help me! I always have to go and get someone in a group of colleagues chatting to help me. This is probably the 5th time and I’m sick of it. I’m writing this review while I’m waiting for someone to come and assist me. There are 3 guys literally 2m from me chatting and sorting out a trolly of goods, which seems like a one man job.
105 replies
100 months ago
Great experience!
My 3rd time at Cicada and the service is just absolutely great! Great food, great music, great vibes! Would definitely recommend to anyone visiting Nelspruit!
0 replies
101 months ago
Lazy
When i arrived I was greeted by a lazy worker not really wanting to help me. I thought it's ok, until she told me I cant have any milkshakes because they are busy cleaning the machine. I asked: " when will they be done, I'm willing to wait" they replied telling me they will only be able to help at 6 tomorrow morning. How long does it really take to clean the machine.
105 replies
102 months ago
Extremely expensive with poor service.
We took over a business and with that we reniewed our 2 year contract with Uniwisp, unaware that we were paying R1200 for a 1mb line. So this is my first problem, they are ridiculous with their prices. Maybe because they mostly do business with the government? I don’t know. It’s not because they are using satellites because I got a quote from a different company for an 8mb line at R150 cheaper! That’s 8x the speed and cheaper. And they also use satellites. Also there are no contract terms involved with this price. Second is their customer service. One would think paying so much for a service, you would recieve decent/great service. That’s not the case with Uniwisp. Once I informed them we have a problem with our WiFi they did send a technician, but the technician was lazy and didn’t even try to configure the router. Just told us we don’t use this kind of routers so he doesn’t know how it works. So he finally sold us on the idea that the router was faulty and we said ok let’s replace it. We got a quote for about R800 to setup a new router. I decided myself to check out the router because their excuse wasn’t good enough for us to cough up R800 to replace a router that we weren’t sure was faulty. So with a little playing around I eventually got into the router settings and saw there was no internet supplying the router, keep in mind this is basically an AP coming from another router that works. So I emailed them saying their excuses aren’t good enough and they should send another technician because Naas, the guy they sent, didn’t know how the router works. Couple days later I get a call from Naas saying It’s going to cost us money for him to come out to us again. At this point I lost it, I explicitly told them to send someone else and now I’m dealing with Naas again. I just told him don’t worry we’ll find someone from the area to come and check, seeing we were going to pay for it anyway. So we got a technician, after about two hours of him genuinely trying to fix the problem we eventually came to the conclusion it’s the cable that is damaged that comes from the other router. He even found the place where rats chewed the cable, this was good enough for me to know we should spend money on fixing the cable. Not the router like Naas from Uniwisp told us. He was just to lazy to actually find the problem, It was just to easy to tell us it’s the router that is faulty and we should replace it. Now we have to unwillingly wait out our 90 days notice before we can change ISP’s. Uniwisp does not want private companies’ business, It’s much easier for them to work with the government where they can sell them any storie and money isn’t an issue. Will never recommend Uniwisp to anyone, will also make sure people know of their way of business.
0 replies
102 months ago
Over an hour delivery, ice cold food
Terrible to say the least. I waited an hour and a half for my food. Called Steers and spoke to the manager, atleast he sorted it out. Apparently the driver couldn’t find the adress, but he has a gps and I saw he is using google maps. I don’t understand how he couldn’t find the place as I typed the adress into my google maps and found it without hassle. The problem is my food was ice cold when it arrived. Who wants to eat cold chips? Not to mention cold burgers. If I wasn’t so hungry I would’ve sent it back immediately. Why didn’t the driver call me/the manager earlier and resolved the issue? Why must I first complain and then recieve a service I pay for? This is not up to standards and very disappointing. Also the manager didn’t apologize once. I understand these type of stuff happen but if they apologized I would’ve maybe felt better about the situation. I want be buying from them again, will also warn all my friends/family about the pathetic service.
105 replies
103 months ago
Expensive poor quality pies
For the second Monday I have stopped at Engen to fill up and get a pie in the morning. Last Monday’s pie’s were very average considering the price you pay for them. They had no peppersteak pies. This Monday same story, no peppersteak pies, had to settle for a prime cut steak pie. Worst pie I had in all of my life. The pastry was old before they even baked it, tasted/smelled like sweaty feet. Couldn’t even get to the filling, had 3 bites and threw it away. Disgusting! I don’t mind paying if the quality reflects the price. In this case they would have to pay me to ever considering eating a pie from them again.
0 replies
103 months ago
Awesome service
Very friendly and professional staff. Quick food, i dont think we even waited longer than 10min for 2 big steer combos. Best quality food I had from Steers since forever. Great experience overall. Will definitely recommend and stop again.
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
7 (50%)