SW
Susan W
Active since Dec 2015
7
Reviews
0
Industries
Reviews
7 reviews46 months ago
Medical aid claim not authorized
I received an SMS from Clicks letting me know that my repeat prescription was made up and ready for collection. When I handed in my 6 month prescription I never asked for the medication to be made up and for Clicks to let me know when it is ready every month, but lets move on. A couple of days later I went to Clicks to collect the medication. We are in the process of switching over to another medical aid so I have to pay cash for my medication this month or else I will have to refund our current medical aid. Come to find out the medication had already been put through my medical aid days before (at the time I received the SMS from Clicks). A medical aid reversal had to be done so that I could pay in cash. My question is what if I never collected the medication? How many parcels are never collected that Clicks gets paid for? Who gave Clicks permission to put anything through on my medical aid? I did not request it. Does handing in a 6 month prescription automatically give Clicks the right to put 6 monthly claims through on a clients' medical aid? Does it not make more sense to wait until someone collects and THEN put the claim through their medical aid? I am a bit stunned at this to be quite honest.
0 replies
49 months ago
Deducting more money than they should on a prepaid account
Our business makes use of courier services on a weekly basis. We signed up for The Courier Guy's prepaid service thinking it would be easier to just have them collect parcels at our office rather than us having to go to their depot to send parcels to our clients. We would book the courier and select the economic overnight delivery option on their online portal. The correct amount would then be deducted from our account and the courier would pop in to collect. All good. But twice now in a period of 6 weeks we noticed that afterwards even more money was deducted for the same parcel. The first time it amounted to R240 and the second time it was R178. The parcel's weight was conveniently changed to 3kg - for A4 documents! I'm seriously thinking that they're committing fraud. How many clients do not check their accounts and do not even know The Courier Guy is taking more money from their accounts after the initial booking? After numerous emails they did eventually fix the first 'mistake', but now we're still waiting for them to fix the second. I want our money to then be refunded to our bank account (I did send them our banking details) and then I'm closing this account.
0 replies
49 months ago
Not to be trusted - be very careful
This company fraudulently deducted R1 000 from my bank account. I immediately stopped my card and reported the fraud to my bank. I then contacted Amazon Web Services Cape Town via their website. You can't imagine how hard it is to get into contact with these people. No telephone number or email address available on their website, so I had to create an account just to be able to chat to someone online. They send you a reply to your email address, but you can't reply back because it is a no-reply inbox. You have to once again struggle to get logged into their website with all the capcha nonsense and only then can you send a reply. It's ridiculous. They asked for the transaction ID for this charge that went off my card. They could not locate it with the first transaction ID the clerk at the Capitec branch provided and they also could not locate the charge with the transaction ID provided by Capitec's Fraud Department. Highly suspicious or not? I guess it is easier to just say sorry, we took your money and now there's nothing you can do about it. Please be careful in doing any business with this company.
0 replies
49 months ago
Not to be trusted - be careful.
This company fraudulently deducted R1 000 from my bank account. I immediately stopped my card and reported the fraud to my bank. I then contacted Amazon Web Services Cape Town via their website. You can't imagine how hard it is to get into contact with these people. No telephone number or email address available on their website, so I had to create an account just to be able to chat to someone online. They send you a reply to your email address, but you can't reply back because it is a no-reply inbox. You have to once again struggle to get logged into their website with all the capcha nonsense and only then can you send a reply. It's ridiculous. They asked for the transaction ID for this charge that went off my card. They could not locate it with the first transaction ID the clerk at the Capitec branch provided and they also could not locate the charge with the transaction ID provided by Capitec's Fraud Department. Highly suspicious or not? I guess it is easier to just say sorry, we took your money and now there's nothing you can do about it. Please be careful in doing any business with this company.
0 replies
66 months ago
Overpricing
Good morning, I have a complaint regarding the price charged at Postnet Fleurdal in Bloemfontein for 300 x A4 double-sided black and white copies. We were charged R3.00 per page, which amounted to R900. Also there is no sign anywhere in the store (that I could see) stating the prices charged for copies. If we had known the price, we wouldn't have asked in the first place. I know each Postnet is owned and operated individually, but feel that this is outrageous. We print bulk copies monthly and usually pay R1.50 per double-sided page. Either the owner of Postnet in Fleurdal is unfairly overcharging his clients or the person behind the counter (the owner's daughter apparently) has no idea what the prices should be. We will not be supporting any Postnet branch if this practise is allowed in your stores.
0 replies
96 months ago
Damage to vehicle and unauthorized deduction
As I'm not receiving any feedback to the mail I've sent, I'm sharing it on Hello Peter: On April 30, 2018 the amount of R120.05 was deducted from our account and, much to our surprise, on May 15, 2018 a second deduction was made in the amount of R271.93. We called the Bloemfontein branch of Cartrack and were told that as there were not enough funds in our account, a second deduction was made on May 15th. Please find our bank statement for the relevant period attached. As can clearly be seen there were more than enough funds in the account and the first payment of R120.05 went through. The amount of R271.93 + the debit order fee of R3.73 must therefore be refunded to us immediately. Also, when the tracker was installed, our vehicle was damaged. After many phone calls, an investigation and even a polygraph test, we were told that Cartrack would pay for the damages. No-one called us to let us know what the result of the polygraph test was, we had to once again make several calls to the Bloemfontein branch manager. We were told that quotations would be obtained. This was approximately three weeks ago and we have not had any contact from Cartrack again whatsoever. The unauthorized deduction made from our banking account was now the last straw and we would like to cancel the contract with immediate effect please. We have not had a pleasant experience with this company at all. The tracker must be removed from our vehicle as soon as possible by a qualified mechanic and under supervision as we do not trust the Cartrack employees who have installed it (the first time the unit was installed incorrectly and the person who came to fix the incorrectly installed unit damaged the vehicle). Previous complaint: https://www.hellopeter.com/cartrack/reviews/technician-damaged-our-vehicle- **********
53 replies
126 months ago
Bad Customer Service
I wanted to try on underwear, so chose 5 different sizes and walked over to the fitting rooms. When I told the woman working there 'I have 5' (meaning 5 hangars), she corrected me by saying 'It's not 5, it's 10'. (There were 2 garments on each hangar). She then asked me 'Are you going to try on all of them?' What? Is that not the whole point of fitting rooms? Since the items on the hangars were attached to one another, I obviously had no choice but to take all 10 items with me into the stall...!<br> While I was inside, I could hear her talking/yelling loudly outside. I have no idea what she was so excited about but it annoyed me so much that I decided to just get out of there asap - no longer interested in purchasing anything. I walked out, placed the cards she gave me on her desk and walked past her - on my way to put back the items where I had found them. She proceeded to yell after me - and in front of other customers - 'I want to count them!!' I cannot begin to explain the humiliation I felt at that moment. After she counted the items, I dropped the hangars to the floor right in front of the other customers and hurried out of the store. Is that any way to treat your customers?
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)