RB
Reabetswe B
Active since Dec 2015
27
Reviews
0
Industries
Reviews
27 reviews9 months ago
Poor Service and Wasted Time
I am extremely dissatisfied with MTN’s handling of device upgrades. When certain iPhone models are out of stock, I was simply advised to go to the iStore, without any warning that iStore charges extra for performing the upgrade on MTN’s behalf. After committing to the process and starting the application, everything came to a standstill because of internal process issues between MTN and iStore. This left me walking out empty-handed, despite having invested time in what should have been a straightforward task. The entire experience reflects poor planning, lack of clear communication, and disorganised internal processes that left me frustrated and inconvenienced. If MTN cannot stock their devices, they should at least ensure their partnerships and processes are seamless, or clearly communicate potential obstacles upfront to manage expectations.
0 replies
17 months ago
Great Product. Bad Courier.
I had ordered their AcquaBox 20-litre for several months. Although their customer service is commendable, their chosen courier falls short. The courier appears to handle packages without proper care. On one occasion, the packages were so severely damaged that Mountain Falls had to replace them. Even though it might be some of the most refreshing still water I've tasted, the 4-7 day turnaround time means I'll opt for smaller quantities, where it's conveniently available in restaurants; and source larger quantities from more widely and readily available suppliers.
0 replies
19 months ago
Best I Have Dealt With
Arguably the best ISP I have ever dealt with. After many years (and trying different ISPs) I am glad to be back with them. The past few months have proven that. Their tech support is more responsive and more reliable. There will always be areas to improve but I am happy with the overall service.
0 replies
20 months ago
Done with UberEats
I placed an order. It was heavily delayed. I cancelled, and got charged. Done with this service.
0 replies
23 months ago
Release the Line Back to the FNO
My previous review has been deleted. I put in a cancellation on March 15th and paid the cancellation penalty. Junalin Domingo said the cancellation would be done by 01 June 2024. I wait for more than 20 minutes to reach retentions, or the call gets cut off and I call back and go through the same thing. The fibre line for my account needs to be released back to OpenServe. Release the line. This is nonsense!
159 replies
23 months ago
Through with Vox
* Cancellation request submitted via email, on 15 March 2024, acknowledgment received with Reference "VOX24078666". * Sent a follow-up email on 23 March 2024, received no response. * Sent another follow-up email on 6 April 2024. * On 9 April 2024 received a reply from Junalin Domingo, confirming that the cancellation would be processed for 1 June 2024. * During a call on 8 May 2024, logged as "VOX24586627", the rep confirmed the cancellation was still going to take place on 1 June 2024. * Today, I called to make sure of tomorrow's cancellation and I was informed that the cancellation was never processed. Junalin, who I spoke to earlier today, confirmed that Vox will backdate the request and ensure that the cancellation happens on 1 June 2024. Moments later, I received a "cancellation quote". I was expecting it, but the cancellation date states 1 July 2024. I do not agree with this, because it is not in line with Vox's "cancellation process" and making the payment means I accept that quote. Having tried to reach you, after receiving the "cancellation quote" I conveniently only got voicemail. When I should have thrown my toys, for cancellation on 1 May 2024, my need for connectivity took precedence. I have put up with enough of your garbage. Amend the date on the cancellation quote to show "01 Jun 2024" next to "CANCELLATION DATE", and I will make payment. Then, release the line back to the FNO or you will hear from me every hour during your respective trading hours, every single day until you do.
106 replies
24 months ago
Give Vox a Wide Berth
Even when you are out of ISPs to consider, find another one.
106 replies
25 months ago
Lethargic Technical Support
Worst tech support I have ever dealt with. Everything needs telephonic follow ups. Sending emails to support or logging tickets via their site rarely works. If it involves money, you might get lucky.
172 replies
41 months ago
Missing Uber Voucher
22 November 2022: • Redeemed Old Mutual points for an Uber voucher. System indicated that code would be sent through “preferred communication channel”. • No eMail received. • Sent rewards’ team an eMail enquiry. 24 November 2022: • Rewards’ team prompts me to speak directly (via telecom) to their Uber team. 28 November 2022: • Reach out to Uber team. Consultant indicated escalation. 13 December 2022: • Still no feedback. I can’t believe this has taken so long. Return my points or avail the voucher in question.
132 replies
51 months ago
RE: Application in the Balance
In mid-January, I accompanied a colleague to a Virgin Active Club. At the time, the aim was only to enquire, with an intention to join. The salesman who assisted us tried to convince us that the promotion which was running (then) ended on the day the enquiry was being made, which was stuff made of moonshine. This wasn’t appreciated. Insulting people’s intelligence isn't a good look. Up until that point, I was on the verge of prematurely signing up. I then decided to submit a “call me back” request, and on January 29th a Yusuf Slamdien made contact to complete the application. As a return client, my details were said to be on the system; and to my surprise, I was told I had an outstanding balance due. I was further offered a 50% discount on the outstanding amount, which I declined. According to my knowledge, the account was settled years ago (2012) and closed at the Wonderpark Mall’s branch. At no point, subsequent to the settlement and closure, did anybody at Virgin Active make contact or even attempt to by any means of communication. Not even a debt collector ever called me about the alleged debt. The matter was then said to have been “escalated”, with feedback to be given on January 31st. This never happened. A follow up eMail was sent, and a call made on February 1st and 7th, respectively. Still, no feedback. Out of annoyance, on February 8th, I reached out to their Twitter team, with a screenshot of Yusuf’s last eMail response and requested assistance with the matter. It’s February 11th, an nobody has gotten back to me. All I want is feedback, and a way forward. It’s unfortunate that–that seems like too much to ask, from this mammoth of an institution. Someone needs to give me the answers I’m looking for. Can you try to behave like you actually give a rat’s ****, can you at least do that?
0 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
2 (7.407407407407407%)
3 Star
2 (7.407407407407407%)
2 Star
10 (37.03703703703704%)
1 Star
12 (44.44444444444444%)