SA
Sadiqah A
Active since Jan 2016
16
Reviews
0
Industries
Reviews
16 reviews14 months ago
Bonitas emergency line pathetic service
Had to call the emergency line to get an ambulance twice. BOTH times had to call 3 times to get them to send an ambulance. First time in Jan called and they said an ambulance was being dispatched and the ambulance would call me back. 10 mins later no one called so i called the emergency line back. They had no record of my call. so the second time i called i told them to tell the ambulance to call me immediately because i needed to know someone was on the way. They didnt. I had to call then a third time back to find out if an ambulance is actually being dispatched. Ambulance came almost 45mins after the first call which is ridiculous. Second time i called last friday for an ambulance again and the woman was very short with me because i got annoyed with her because she could not pronounce my name and she decided to rather get stuck on the pronunciation of my name instead of getting to my address to send the ambulance. Then she drops the call and does not call back. she then gets the ambulance to miss call, which does not help anyone. i literally had the phone in my hand and saw the phone ring and then they put down before i could even answer, that quick of a missed call. Then i had to call back and go through it again with the 2nd person now only saying there is no record of my call they would now only log the request. so again10mins lost in an emergency. then again i tell them to tell the ambulance to call me immediately so that i know someone is on the way and they don't again. this is nevermind when the ambulance gets here they are are so ineffective.
106 replies
15 months ago
Called in to enquire...
Called in to enquire about my current policy and spoke to Moostapha Saidi and he was very helpful and efficient and got what needed to be done fast.
53 replies
20 months ago
Good service
Went to N1 city branch and Peter van Heerden gave really great service throughout the whole process of buying a vehicle. Happy customer :)
53 replies
20 months ago
Great service today from Michelline at Santam
Great service today from Michelline. The call got dropped on the first call and she called back immediately to sort my issues.
53 replies
33 months ago
Bad after sales service
Very unhelpful online shopping and then after service feedback. Online indicates promotion to buy one get one free but does not indicate you have to add 2 of the same items in order to get it for free. when i call in they say oh its because i didnt add 2. But i explain there was no warning msg or anything that said i would need to. SO how must i know to do so? Oh there is nothing they can do, i must now go in to the store and return it and then go to a different store to get the promotion because the clicks closest to me doesnt stock the item. Oh or the consultant says i can go in to return it and then buy it online again and add 2 items to get the 2nd one for free. bt then i have to go in to the store again to go collect. So i wonder why i must pay petrol to go in twice to the store because their online shopping does not guide the customer correctly. and because apparently they dont check when they are packing the items to see what promotions they have going on.
0 replies
34 months ago
Useless EWallet processes
Worst service possible! Firstly I can’t access money in my EWallet because I can’t renew the pin. They say it’s because I’m on contract and get free mins. Also buying airtime doesn’t help so I’m ducked I just can’t access it. Mind you NOWHERE does it state to is can be a problem when paying via EWallet hey. Also my contract is with FnB so they literally don’t allow their own customers to access their own miney. Secondly I go on the app to ask for assistance and they first say I must tell someone to send me more money via EWallet so I can get access to the money. Bt they can’t cz they keep getting an error. Then they say oh no tel the person who sent it to u to cancel it which costs R16,50 which they must pay a then resend the money. To which I say NO I am not getting less money because your processes don’t work and you don’t state anywhere it doesn’t work when doing an EWallet. The lady doesn’t help me further an jus transfers me to the connect department. Thirdly I now get transferred to the connect department then back to the general cz they can’t help them get transferred for. 4th time to accounts department cz their ppl are useless an not helpful an cant think logically apparently. So how does it make sense that if u on fnb connect contract u can’t access money man. How? Oh a the best part 4 ppl an not 1 person gives a reference number cz they don’t want it to come back to them lol. Lastly why whenever u try to get help from their chat service do the ppl take forever to respond to a msg and just go quiet for 5mins without even saying give me a few mins to get back to u.
53 replies
36 months ago
Worst service provider
Worst service provided from both chat service and over the phone. Never mind constant incorrect Ebucks allocations. I have needed to call fnb 3 times since Monday. Firstly for a ***** case they had to log that they still hav no answer because it hasn’t been 10 working days yet. Secondly because for the 2nd month in a row they did not allocate the correct Ebucks. And when u try to use the chat service the ppl are no help. Got no Ebucks for fuel purchases and got incorrect amount for takealot purchase on the 15th. Last month they also gave me less Ebucks back because they said I didn fill up at engen Bt then after they checked they saw they made a mistake that it was all at engen. So they had to redo the allocation. I don’t knw how many months I lost out on because I didn check. Now today I go to clicks and my virtual card says I reached the daily limit even tho I didn even spend R500 an my limit is R5000. Get home call them cz the chat service is useless and they say oh it needed to b refreshed on their side. I explain to Deon Vorster that they have a promotion where if u use the virtual card at clicks u get double the Ebucks back and because of the error on their side I wasn’t able to now use my virtual card an he says sorry there’s nothing he can do. And there’s supposedly no manager online. Beyond useless service at this point of everytime I need to log a query ppl can’t help. And beyond ***** if I need to check my points every month cz they don’t calculate it correctly.
53 replies
39 months ago
Ebucks updates incorrectly to give u less
I have been receiving double Ebucks for the last couple of months since FnB indicated u had to add your car on the navcar and spend exclusively at engen. So that is the behaviour I have been following. Now I see my car randomly disappeared from the app. And also it says I spent R300 at an other garage which I most certainly did not. They claim this was for nov an dec and so the whole quarter is messed up even tho I banked exactly like they wanted me to. Even doing the scan to pay at engen since December
132 replies
65 months ago
Quick efficient service from Takealot
Bought items for the black friday sale. Ordered friday evening and it arrived the following monday! quick efficient service.
0 replies
65 months ago
Swiitchbeauty great quality products
All 3 times bought from swiitchbeauty got the products much quicker than they said it would arrive. It was even quick during black friday sales
0 replies
Review Distribution
5 Star
4 (25%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
8 (50%)